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“Rooms ok- reservation process appalling” 3 of 5 stars
Review of Clarion Inn in Leesburg

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Clarion Inn in Leesburg
3.0 of 5 Hotel   |   1500 East Market St, Leesburg, VA 20176 (Formerly Holiday Inn Leesburg At Carradoc Hall)   |  
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Ranked #6 of 7 Hotels in Leesburg
Rochester, New York
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Rooms ok- reservation process appalling”
3 of 5 stars Reviewed November 18, 2012

Our entire family plus all of the wedding party stayed here for an offsite wedding for 2-3 nights. Making the reservations was a painful experience, it took me a total of 1.5 hours and three calls to get the rooms straight. Everyone staying there had similar experiences. The biggest issue was that the groom checked into his room @ 3pm then left for the rehearsal party @ 4pm. He and one of the groomsmen returned to the room and went to bed around midnight. He was awakened around 12:30 by the sound of someone trying to break into the room. When he opened the door the maintenance man was trying to "jimmy" the bolt on the door. The staff had booked the room to a second individual who checked in @ 4:15 pm. The 2nd guest entered the room and never questioned the fact that there were several tuxes and other suit cases in the room. He proceeded to take a shower and leave the room until returning @ 12:30 with the maintenance man in tow to break back into the room. The manager finally showed up and apologized. When the groom went to the desk the next morning to complain, the registration person tried to blame him for the mistake saying "you checked into the wrong room". DUHHH -- then why did the room key work? Ultimately the manager stepped up and resolved the issue, comping both the previous night and the "honeymoon" night for the happy couple. If i needed a place to stay in Leesburg again, this would NOT be my choice. Not feeling safe even with the dead bolt on the door!!!! The other safety issue was noted on the second floor, where an air conditioner in a window of a common area had black soot around the plug -- YIKES.

Room Tip: I would stay at best western next time!!
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCarradoc, General Manager at Clarion Inn in Leesburg, responded to this review, November 21, 2012
Thank you for taking the time to write your review. Honest feedback about our hotel is something we take seriously so we can improve.
I hope you will contact me directly at 703-771-9200 extension 422 or holidayinngm@baywoodhotels.com so we can discuss your stay further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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188 reviews from our community

Traveler rating
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    49
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    25
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
New York
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed November 17, 2012

at less than $100 per night, I was expecting much less. The rooms were spotless, with pretty new furniture, nice bedding and a comfortable bed. also they gave me 300 extra holiday inn points, which was a nice surprise.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCarradoc, General Manager at Clarion Inn in Leesburg, responded to this review, November 21, 2012
Thank you for taking the time to write a review of your experience. We look forward to seeing you next time you are in our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chantilly, Virginia
Level Contributor
78 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 10, 2012

Older facility. Common areas have been renovated. Rooms are clean with what you would expect from the chain. Clean sheets, soft and firm pillows. The hotel has two or three party halls and good catering service (Indian food). Party rooms have good sound insulation and away from the hotel rooms. We stayed after a late night party in the same place and it served the purpose well. It is a bit too far from Dulles airport especially in traffic.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCarradoc, General Manager at Clarion Inn in Leesburg, responded to this review, November 21, 2012
Thank you for taking the time to write your review. Your feedback will be shared with all of our team members.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 10, 2012

It was OK. Room was clean, Breakfast was good, location was handy for what I needed. We stayed during hurricane Sandy and the power went off for five minutes, but it wasn't a problem. Staff were in the main very friendly and the front desk held a package for me after it got delayed due to the storm until I could return for it.

There was however one niggle. Although the breakfast was very good with a great choice of foods, the waiter was rather unfriendly; my mother thought he was quite rude. It was rather unfortunate that he put a bad mark down for this hotel as otherwise the experience was very positive.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
85 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed October 17, 2012

We stayed here for 2 nights for a friend's wedding.
Several Points both Good and Bad:

The Good: Nice new beds with new linens. 2 Types of Pillows to choose from (Soft or Firm) with Tags on them. Bad part is, you don't know where those bands lay when they put it back on your fresh pillowcase.
Nice Lobby. Seems like money has been put into the cosmetic things.
Staff was nice but spoke mostly Spanish every time I passed by.
The good: nice medium sized office desk. One room chair other than desk chair.

Lots of shopping and food around the area. An outlet mall is just up the street 3 minutes away.

The Bad: Old windows with chipping paint, curtains with one missing sheer, cheap old locks. Not very secure.
The Bad: Steps everywhere. If you need handicapped accessible hotel, this is not for you. They have stairs between the parking lot and the first floor. A chair lift to go from the lobby floor to the first floor (main floor).
Noisy exhaust fan in bathroom.

Too many blank/static channels on the TV.
Noisy hallway doors that can slam shut by ignorant guests.
Hard to get to traveling east on Rt 7 East. Had to travel 4 min past hotel and do a U turn to come back to it.

Hotel restaurant serves mainly Indian cuisine. Bar drinks had too much as ice for the price.
Indian food smells ever where. Sunday morning breakfast buffet sucked!
Runny eggs, a 4 slice toaster that only worked on one side and for $13.95 per person! Don't think so!

No refrigerator for the price we paid $115/night. We had a block of rooms for a wedding weekend.
Had to use ice in plastic cups. They did bring a fridge after we complained.
Noisy exhaust fan in bathroom.

Old room air conditioner/heater that runs all night.

Lastly went for coffee in the morning in the hotel lobby and it was dry 2 times I tried!
Stay somewhere on Rt 15 Near the Leesburg Outlet Mall.

Room Tip: Don't get an outside facing room. Lots of road noise can parking lot noise. Ask for an inside...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Level Contributor
43 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed October 13, 2012

A bit like lipstick on a pig. It is easy to see that this hotel has been renovated recently. The newer nicer elements of the HI brand are all present. However, the none of it seems to cover up the filth. My room had blood spatter marks in the bathroom next to the toilet, dust on the nightstand, etc. Dirty carpets and chipped and peeling paint throughout the hotel. It is a shame, because the exterior of the hotel in fantastic. The hotel has one redeeming quality and that is the Indian Restaurant in the lobby. It was pretty good and fairly authentic.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCarradoc, General Manager at Clarion Inn in Leesburg, responded to this review, January 21, 2013
Thank you for taking the time to share your comments about your stay at the Holiday Inn Leesburg Carradoc Hall. We take pride in our building and I would welcome the opportunity to discuss this further with you. Please contact me at your earliest convenience at 703-771-9200 ext. 422
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WA, USA
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed October 10, 2012

We have an event to attend every 5 years, and this is the host hotel. Well its was 2007 when we were last there, and its been all downhill since then apparently. The front exterior still looks great and the lobby area is smart, but that's where it ends. The rest of the hotel is in severe need of refurbishment. On our first night, we had great problems using the key card to get into our room, the light blinked green but door would not open. So took a long trek to front desk only to be told the locks were old, and gradually being replaced! I asked if this was the best they could do for a platinum member. They put it on the list of things to fix and I have to say the following day, and for the rest of the stay the door worked. The rooms are tired and very dated - the beds were firm and comfortable. The breakfast buffet was supposed to start at 6.30 am, but at 6.45, still not ready...and the food needed to be hotter. The bar is a joke and the barmaid, an embarrassment. She was incredibly slow, rude to the customers and talked incessantly to anyone who would listen about her hard life. Of the 6 beers on tap - 2 they were out of and the remaining ones tasted watery. The only food eaten here was a club sandwich - pretty hard to ruin that - wrong!
All in all there have to be better/newer places in town (they still charge upmarket prices - $120 on a group rate) Oh yes and as others have mentioned access is awkward to to the traffic pattern.

  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Clarion Inn in Leesburg, responded to this review, October 25, 2012
Dear snoopy_lh,

Thank you for taking the time to write a review about your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and we work very hard to ensure our facilities and service are superior. Rest assured that your comments have been documented and will certainly be looked into.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
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Additional Information about Clarion Inn in Leesburg

Address: 1500 East Market St, Leesburg, VA 20176 (Formerly Holiday Inn Leesburg At Carradoc Hall)
Phone Number:
Location: United States > Virginia > Loudoun County > Leesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 7 Hotels in Leesburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Inn in Leesburg 3*
Number of rooms: 126
Official Description (provided by the hotel):
Premium Outlets Set amid historic Leesburg, VA, the Clarion Inn(R) offers easy access to 45 local wineries and vineyards, delicious local dining, several breweries and popular attractions like: Leesburg Corner Premium Outlets Balls Bluff Battlefield Cobb Theater Alamo Drafthouse Washington & Old Dominion Railroad Regional Park This pet-friendly Leesburg hotel is also convenient to Steven F. Udvar-Hazy Center, Oatlands Plantation and Great County Farms. Grab a meal at Silk, our on-site restaurant and lounge, relax in the seasonal outdoor pool, get fit in the fitness center and get work done in the business center. Six meeting rooms can accommodate 450 people for banquets and 800 for conferences. All non-smoking guest rooms offer a coffee maker, desk, flat-screen television, hair dryer, iron and ironing board. Some rooms feature a refrigerator and sofa sleeper. Get together at the Clarion Inn in Leesburg, Virginia. Book now to connect with family, friends and colleagues. ... more   less 
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Also Known As:
Holiday Inn Leesburg At Carradoc Hall Hotel Leesburg
Holiday Inn Carradoc Hall
Leesburg Holiday Inn

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