This is a beautiful property but the Golf Course is currently closed for renovation. We can't argue with the room, though it was smaller than we had hoped. And the food was wonderful...the kitchen is the hotels strongest point.
The deficiency is the training of the staff. For example:
-the bellman was supposed to bring us a rollaway for our granddaughter, he forgot
-when we reminded the desk, the rollaway was installed while we were at dinner in a position where it blocked access to the bathroom
-the wine steward had no inventory for the wine conditioner and had to look at every bottle to find the one we ordered
-waiters left used dishes on the table throughout meals
-waiters spilled food and drinks
The new owners need to help these sincere, but untrained, folks improve