We also had a very disappointing experience. Despite directly inquiring about wifi availability at the resort, and at our cottage, and being told explicitly that high speed internet was available, it was not. In fact, employees at the resort indicated that wifi had been a problem for quite sometime but that it wasn't a priority for management to address it. They indicated that everybody at the resort knew this and could not explain why the reservation people stated otherwise. I was told to go stand on a bench (it was 35 degrees outside) and in that one stop I might be able to get a connection. They do, now, though list this clearly on their website (I guess that's their fix). Additionally, cell phone service is extremely limited on the grounds and in the area. When we went to address our concerns, we met an extremely rude and odd woman who presented herself as manager, but actually apparently is a long-term guest who's family used to have an ownership interest in the property. She was extremely rude, insulting, disparaging and unhelpful. After much back and forth with others, we were relocated to another cottage that we were told would "completely satisfy our needs." It also did not have any connection that was usable (literally, would not ping the server before a timeout). Additionally, the cottage and grounds are overstated by beautiful professional photography on their website, but with much less appeal in person. The staff was less than helpful with other inquires as well, such as telling us the best place to grab a snack or some refreshments was the Marathon gas station down the road. After repeated disappointments and poor service, we finally decided to cancel our weekend. In the resort's defense, they did provide a full refund, but it completely ruined a rare weekend getaway without kids to work on personal projects. Unfortunately, we were hoodwinked by great photos, over promises, and the idea of a quaint getaway that was really more mediocre accommodations, in the middle of nowhere, and ineffective customer service.
- Official Description (provided by the hotel):
- Take a break in a remarkably beautiful wilderness location with the new residences at Virginia Hot Springs, set amongst the 11,500 acre Homestead Preserve. This stunning and iconic region is richly historic and provides the perfect setting for our luxurious and comfortable cabins and cottages.You’ll find a wealth of activities within your reach, including many hiking trails, horseriding paths, a skiing, snowboarding and tubing area, fly fishing rivers, golf courses and plenty of local entertainment to help make your holiday unique.The retreat is surrounded by the Allegheny Mountains at the southwest edge of the Old Dominion. The Nature Conservancy’s Warm Springs Mountain Preserve and the George Washington National Forest also borderthe area, providing stunning views and landscapes to explore in every direction. ... more less