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“A Memorable Experience, But Skip 1766 Grille” 3 of 5 stars
Review of The Omni Homestead Resort

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The Omni Homestead Resort
4.5 of 5 Resort   |   7696 Sam Snead Highway, Hot Springs, VA 24445   |  
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Bed & Breakfast
Ranked #1 of 2 Hotels in Hot Springs
Certificate of Excellence 2014
GreenLeadersBronze level
Washington, DC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“A Memorable Experience, But Skip 1766 Grille”
3 of 5 stars Reviewed July 17, 2007

We enjoyed our stay at The Homestead.

In particular, we enjoyed the pool, the beautiful grounds, the attention to detail, and the activities (such as horseback riding, golf). We also were quite pleased with our room, and in particular the porch. The staff was attentive, the facilities unique and interesting, and of course the setting is second to none. The hotel itself is just gorgeous, but does tack a very fine line between historic and stodgy. The staff was quite nice and worked to be helpful, although many are not service industry veterans (don't expect Vegas-like service...). All activities are extremely expensive (this is why I cannot give the resort 4 out of 5 starts), but if you can stomach exhorbitant prices then you are in for a treat. All in all our stay was memorable -- we loved it.

Our only complaint, besides generally high prices, was the 1766 Grille, which severely underperformed. First, as far as beverages were concerned, there was no sommelier. We can live without a sommelier, but when the meal is as expensive as this one and the wine list 15+ pages, there must be a sommelier on staff, if for no other reason than to simply walk you through the choices. The gentleman that was considered the "wine guy" knew close to nothing about pairing wine with food, let alone the specific bottles they offer.

Second, as for the food, presentations were boring, soups were over-creamed and lacked taste, and meat was undercooked. All of the dishes lacked interest, and the staff did not explain in any detail what we were about to enjoy. All this for a meal that was well over $350. for two. The prices are just unbelievable considering the quality of food that we received. I have truly never complained in a restaurant, especially about a bill, but I was forced to at the 1766 Grille.

The good news is that your maitre d' was extremely helpful. He heard my concerns and comped a $40 service charge, an entree and our bottle of wine (I think he even agreed with my concerns). Needless to say, we were pleased. But it does not change the fact the the meal grossly underperformed.

Our room came with a complimentary breakfast in the main dining room. Surprisingly enough, the breakfast was an excellent buffet with all the basics plus pancake and omelette stations.

Besides 1766 Grille we enjoyed our visit. Everything, from horseback riding, to golf, to the pool facilities and driving range, was just great. My girlfriend said that spa was a real treat. But expect to pay though the nose for all of this.

All in all we enjoyed our visit, and will likely return some time in the near future (which, of course, depends on whether I can get another loan from the bank).

  • Liked — The historic grounds/location and plethora of outdoor activities
  • Disliked — The food
  • Stayed July 2007, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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2,668 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (452)
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English first
Alexandria, VA
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 16, 2007

I have been a frequent guest at the Homestead over the years and have always enjoyed my visits there -- even though some parts of the hotel might be a little shabby. The charm of the Homestead is its traditions and knowing that at each visit certain services and amenities would be the same. Just got back from visiting the property for the first time since it was acquired by KSL Resorts. It is obvious now that the almighty dollar is king at the Homestead. Certain charming amenities of the past are gone -- (1) tea is no longer served in the Great Hall or the Dining Room and is completely self serve and (2) in the dining room, the salad course has been eliminated -- leaving a very long pause between the starter course and the entree (too long even for fine dining). I was told that the course was elminated because people no longer eat 4 course meals and prefer 3 course meals? Huh? The salad course is the most healthy one! Also, little amenities are gone -- no more complimentary tees on the golf course, no sewing kits, no turndown service (unless requested and then it still was not provided) and no ice in your room each day. And the staff feels the pinch too. Staff benefits have been reduced and frequently one encounters new staff that have not been adquately trained. (No one could tell you where there was an ice machine (to get your own ice) and the people answering the hotel phone frequently said they were new and didn't know the answers to basic questions). Being greeted and remembered by the lovely staff (who had loyalty to the Homestead) surely soon will become another by-gone charm of the place. The old-timers on the staff surely will start defecting -- (they can work 20 hours at Target and get health benefits), while part-time workers receive no health benefits. And yet with all these reductions in services and amenities -- guess what -- the prices have increased! And the atmosphere has changed -- if you liked sitting on the porch in the evening and enjoyed the tranquility of hearing the crickets -- just be aware that music is piped in and alcoholic beverages are served -- making the atmosphere less than tranquil. We were also told that cottage row may be torn down and a parking lot built instead. "They paved paradise and put up a parking lot" must be KSL's theme music....! Gosh, I am afraid to return in six months to see what further "improvements" they've done to the place! At least some things were the same -- excellent service in the dining room and the spa for example . I am thinking that next time I'll go to the Greenbrier.

  • Liked — The spa
  • Disliked — Changes in amenities and services that use to be complimentary
  • Stayed July 2007, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Top Contributor
59 reviews 59 reviews
34 hotel reviews
Reviews in 41 cities Reviews in 41 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed June 12, 2007

We really enjoyed the Homestead and would return there. Because there weren't too many guests (which was sad), we were upgraded to a large room with mountain view and a reading alcove. Scenery and landscaping are outstanding. Food in the dining room was better than expected, a little more creative than average, and service was attentive. Firness center and spa were more than adequate.

The Homestead was recently bought by a new company, with the goal (I hope) of updating the interior. Carpets were faded and sometimes stained, drapes had tears, some upholstery was fading. I know it's a "historic" hotel (1766) but the furnishings need to be modernized.

All in all, a lovely and relaxing experience.

  • Liked — Visual beauty, frinedly staff
  • Disliked — Outdated interiors
  • Stayed June 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Omni Homestead Resort

Address: 7696 Sam Snead Highway, Hot Springs, VA 24445
Phone Number:
Location: United States > Virginia > Hot Springs
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Hot Springs
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Omni Homestead Resort 4.5*
Number of rooms: 483
Official Description (provided by the hotel):
Open since 1766, The Omni Homestead is one of America's most storied resorts, offering unparalleled hospitality and southern charm in a 2,000-acre setting within the Allegheny Mountains of southwestern Virginia. Renowned for its natural hot springs, The Homestead is distinguished by 483 luxurious guest rooms and suites, 72,000 square feet of meeting space, a wide array of fine and casual dining choices, an expansive spa, championship golf courses that include one of the nation's finest mountain courses (The Cascades), Allegheny Springs, a two-acre family-friendly water attraction complete with lazy river, water slides and water play zone. The resort also offers the South's first downhill ski area, an Equestrian Center, top-rated Shooting Club, archery, canoeing, falconry, Segway tours and a wealth of other recreational attractions. ... more   less 
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Also Known As:
The Homestead Hotel Hot Springs
Homestead Hotel Hot Springs
Homestead Va
Homestead Hot Springs Virginia
Homestead Hot Springs Va
Homestead Resort Hot Springs

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