We stayed at the Omni Homestead Resort in Hot Springs, VA for 2 nights in January. We very much enjoyed our stay, though there are some areas for improvement.
Resort: The resort is lovely, and very large. It has plenty of southern hospitality and charm. The tradition of the afternoon tea (the only thing that is complimentary) from 3-4pm daily is fun, and provides an afternoon snack. The pianist, David Hill, in the main hall near the lobby bar is exceptional, and we very much enjoyed listening to him each evening with a post-dinner drink.
Rooms: We stayed in the older section of the building. From what we understand, these rooms are not as large, but they have more of the traditional feel of the resort in the style and decor. Our room was clean, and well appointed, but the bathroom was very small. The newer rooms in the garden wing, however, are very far from everything else at the resort (spa, shuttle pickup, pools, etc), so if you are on that end, be prepared for walking. It was a little noisy, particularly on our second morning.
Activities: There is no shortage of things to do, even in the winter. Winter activities include use of the spa, mineral/hot springs pools, skiing, snowmobiling, snow tubing, ice skating, etc. We did the Spa Garden pass and utilized the spa amenities and outdoor pools. Despite the cold air, the warm mineral pools were refreshing. We also tried the Jefferson pools, which are actually about 6 miles from the resort - make sure you catch a shuttle which only comes on the half hour. You can get an hour long pass. The snow tubing and snowmobiling were FUN! We didn't try skiing and were happy with that choice as I'm not sure the snow was great for skiing. There is a game room downstairs ($1/game for the arcade style games), bowling, and there's also a theater that plays two movies each night.
Dining: There are several restaurants, including the Main Dining Hall, Jefferson's, Sam Snead's, and the Casino Restaurant (not sure why it's called this as there is no casino on site). We had hoped to have lunch at Sam Snead's but it was only open for dinner, so we had lunch at Jefferson's the day we arrived. This experience was poor. The server did the best she could, but they were severely understaffed. The quality of the food was poor. Dinner at the Casino Restaurant was interesting - not the atmosphere we expected (much more casual), but the food was good. Breakfast in the Main Dining Hall is buffet style - lots of options and good ol' southern food. However, it is overly expensive. Including tip, $70 each morning for breakfast for two people. Dinner at the Main Dining Hall is $68/person for a three course meal. The quality of the food was decent, but not great, and certainly not what we would expect for the prices. But the atmosphere is fun - a fancy dinner (coats required for gentlemen), a live band, dancing, and all in a beautiful room. Overall, the wait staff was always friendly and polite, but could be trained on a higher level of dining experience that I would expect for that style/price. To save money, bring your own snacks to keep in the room (though no fridge in the room). Martha's Market is where you can grab a quick snack instead of a full meal.
Service: The front desk staff were very friendly and helpful, as were those working at the concierge desk. The bell staff and valets were mostly friendly. The wait staff, as I mentioned, were always friendly but could use some additional training on proper etiquette. The spa staff were very friendly and professional, as well all the activity staff we encountered and shuttle drivers. Overall very good service.
Prices: I mention this as a separate category because it is important to know going in and to manage your expectations. The cost of the room and your stay is only one small piece. Dining and drinks are very expensive. Cocktails/glasses of wine were typically $10-15 each. Activities are expensive. There is a $10/night valet charge and a $30/night "resort fee." There didn't seem to be much of anything included in the room price - not even bottles of water in the room. The only things included in the price are the afternoon tea and the one indoor and one outdoor pool. Everything else is at a cost. Check out the amenities and price sheets on the hotel website. My suggestion to management would be to lower the resort fee and include the cost of valet parking in the resort fee. Also, include a couple of activity passes with each stay, provide bottles of water in the room each day, and maybe include some free passes for games in the game room.
Overall, this was a beautiful resort and we greatly enjoyed our stay. The activities are fun, the live music very entertaining, the service is good, and the charm and southern hospitality could never grow old. Our rating of 4 comes primarily from the lack of quality with the food and the prices on everything. Go in with the expectation that you will pay a pretty penny for everything you'd like to do, and you will be pleased with your overall experience.
- Also Known As:
- The Homestead Hotel Hot Springs
- The Homestead Hotel
- Homestead Hot Springs
- Homestead Hotel Hot Springs
- Homestead Va
- Homestead Hot Springs Virginia
- Homestead Hot Springs Va
- Homestead Resort Hot Springs
- Official Description (provided by the hotel):
- Open since 1766, The Omni Homestead is one of America's most storied resorts, offering unparalleled hospitality and southern charm in a 2,000-acre setting within the Allegheny Mountains of southwestern Virginia. Canyon Ranch SpaClub at The Omni Homestead debuted in June 2013 and is the first SpaClub to introduce family spa services. Renowned for its natural hot springs, The Homestead is distinguished by 483 luxurious guest rooms and suites, 72,000 square feet of meeting space, a wide array of fine and casual dining choices, championship golf courses that include one of the nation's finest mountain courses (The Cascades), Allegheny Springs, a two-acre family-friendly water attraction complete with lazy river, water slides and water play zone. The resort also offers the South's first downhill ski area, an Equestrian Center and show ring, top-rated Shooting Club, archery, canoeing, falconry, Segway tours and a wealth of other recreational attractions. ... more less
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