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“Golf and Sam Snead's” 4 of 5 stars
Review of The Omni Homestead Resort

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The Omni Homestead Resort
4.5 of 5 Resort   |   7696 Sam Snead Highway, Hot Springs, VA 24445   |  
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Ranked #1 of 2 Hotels in Hot Springs
GreenLeadersBronze level
Amelia Island, Florida
Top Contributor
139 reviews 139 reviews
23 hotel reviews
Reviews in 60 cities Reviews in 60 cities
73 helpful votes 73 helpful votes
“Golf and Sam Snead's”
4 of 5 stars Reviewed October 15, 2012 via mobile

Didn't stay here when passing through this past week (see my review of King's Victorian Inn), but did partake of golf at the famed Cascades course, and dinner at Sam Snead's Tavern, a Homestead restaurant just off property. The golf was fine, but a disappointment...the service level is just so-so and our golf cart seemed to have an oblong wheel. Play was pathetically slow, with no Marshall's or management. Happily, we paid the twilight ($100) rate rather than the usual $225. Gain, it was fine, reasonably well cared for, but very few "take a picture" views on the course. Sam Snead's, though it's just a pub and technically off property is priced as if it were in the lobby, or on Fifth Avenue. My wife and I were thrilled to get the last 2 seats at the bar at 7:00 pm (earliest table available: 8:30). My burger ($17)with sweet potato fries and my wife's generous (thank God...$26) were both superb. We walked into and around the Homestead itself, which seemed very well cared for, though I had envisioned that this grand resort would have a pastoral setting, which it certainly does not.

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, October 16, 2012
Thank you for stopping by and enjoying golf on the Cascades and dinner at Sam Snead’s Tavern. The legendary Cascades Course was designed in 1923 by William S. Flynn and is ranked among the Top 100 courses in the country. Next time you might want to try out the historic Old Course which also offers exceptional play, and walk the fairways where Sam Snead honed his game (Sam Snead launched his career at our resort). We invite you to stay overnight during your next visit to the area and explore more of what The Homestead has to offer on our 3,000-acre estate. We appreciate your comments and hope to have the pleasure of welcoming you back.
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2,367 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (414)
Date | Rating
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English first
North Carolina
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 15, 2012

Do not go to this Hotel and pay the ridiculous prices. The staff here actually act like they hate that you are her. There was plenty of strange hair on the bathroom floor in our room. We had a roaring sound in our room forever. When I came down to front desk to complain, a young gentlemen looked up at me and said just a moment, five minutes later, he is still looking at his computer screen and I told him, I will come back later and he said, oh OK. Very, very, unfriendly

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, October 16, 2012
Thank you for your candid review. We are sorry to hear that you did not enjoy your visit. While we pride ourselves in offering exceptional service, it appears we fell short during your stay. To that end, we will be reviewing your comments with the appropriate managers so we may make the necessary improvements. We hope that you will return to The Homestead in the future so that we may have an opportunity to regain your goodwill and confidence. Thank you again.
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Lexington, Kentucky
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 15, 2012

Excellent stay. Staff is friendly but doesn't go out of their way to help if you have questions. Played the old course $136 a bit over priced. Was told the course was wide open but people were popping in and off course in front of me. Locals think that they own the course and will play ahead without asking and cause you (as a single) to wait 20 minutes or more between holes. Not the way you want to play especially if you pay $136. It took me 4.5 hours to get through the course because of "father john and this woman" who thought that they could start when ever they wanted. The folks at the pro shop just shrugged their shoulders. Didn't care. Not okay. So - watch out for "father john and some woman." Food was average. Prices a little high overall. Not easy to get around if you are with someone with a walker. One more thing - I paid $90 for a foot relaxation massage (only thing that they had left when I called) MAJOR RIP OFF! It was $70 for 30 minutes of someone washing your feet and they added $20 gratuity. Not okay! Breakfast was superb and I love the little deli area.

Room Tip: Room 1806 is absolutely spectacular. LOVE the rooms. Just need to work on the plumbing (the bath...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, October 22, 2012
Thank you for visiting The Homestead and for posting your review. We are glad you enjoyed your room accommodations and breakfast. Your thoughts and opinions regarding your golfing and spa experiences are important to us and will be shared with the appropriate managers. We look forward to welcoming you back again.
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Boone, North Carolina
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 14, 2012

The Homestead is a gorgeous place..... lovely architecture in a beautiful mountain setting with an interesting and prestigious history......

The current owners should be glad to have all of these laurels to rest on.... otherwise, it doesn't feel like a 5 star experience.... the rooms have some wear and tear, the complimentary afternoon tea was a sad/overrated affair with stale sandwiches and scones....

there are beautiful grounds to wander but the most lauded "hike" (the cascades gorge hike with multiple waterfalls) can only be done with a guided tour that costs $30 a person.... that hike does not even appear on the hiking trails map that the front desk provides for self guided hiking.... I think this is an example of my biggest complaint with the whole experience..... you get nickeled and dimed to death.

other negatives-- the walls were very thin.... woken by neighbors both mornings we were there, lamp shade in room cracked in multiple places, indoor pool was uncomfortably cool.

positives-- the breakfast buffet was delicious and bountiful.... it costs a mint but we booked a deal that included the buffet every morning and did enjoy that greatly.... although we wished it was served until 11 and not 10..... the grounds/surroundings are really beautiful and we did enjoy wandering around outside, walking across the street to the village of Hot Springs, and eating down the street at LIndsay's Roost.

i'll give it-- all in all-- a "very good" rating but mainly for the "Laurels" it gets to rest on-- gorgeous architecture, mountains, history. wish the modern day parts of it were better....

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, October 16, 2012
Thank you for your comments and we are happy that you enjoyed many things about our historic mountain resort. We appreciate your comments as we are continuously looking for ways to improve. We hope you can return again soon.
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Nashville, Tennessee
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 14, 2012

We received a special discount from The Homestead through TroopSwap. Thank you for honoring the military in this way. We spent 2 nights in a "resort" room--just a regular hotel room. But enjoyed the many beautiful public rooms which retain some of the glory of the past.
The weather was dreadful so we were not able to make use of the golf course. Later learned that there is a bowling alley but it was never mentioned to us so we wondered if it is even open. We did not eat at the Homestead--my husband would have needed a coat for the dining room. We had planned to eat at the Watermill restaurant in Warm Springs at the Old Grist Mill but changed our minds at the last minute. We made reservations at the Ft. Lewis Lodge for dinner. The address is in Millboro, VA but it is nowhere near Millboro. They have a Bed and Breakfast that also serves dinner. The food is prepared right there in the cabin where the dinner is served. It is very casual but it is very delicious and is worth every minute of the 30 minutes it takes to get there. There is one seating at 7:30. Soooo good.
Enjoyed the 10:00 am history tour of the Homestead. Also, enjoyed the 3:00 pm tea on a cold and dreary day. The tea has not retained it old charm--it is serve yourself.
The staff, except the concierge, was very sweet.
It is definitely for the sportsman.

Room Tip: It all depends on your pocket book.
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, October 16, 2012
Thank you for sharing your experience with us. We are proud to be able to offer a military discount to those who serve our country. We are sorry for the dreadful weather during your stay and hope that you will be able to return again in the near future so that you may enjoy more of what The Homestead is all about.
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Charlotte, North Carolina
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 13, 2012

We stayed for a business convention and I was very disappointed. At check-in 1/2 our group was told the rooms were not ready but that they would call us when the room was ready. The desk staff asked if we had our luggage with us and when we said yes they said "ok" but never offered to store the luggage until the rooms were ready. When my room was finally ready they never even gave me directions to the room and the place is a maze!
There are dress codes for everywhere even the lobby. Not a casual relaxed environment unless you like to dress up to walk to the pool. Interesting thing about the pool: Not wheelchair accessible, but there is a seat thing that helps someone in a wheelchair get into the pool. Bowling alley is under construction, but we were told they are actually getting rid of it. Spa is currently under construction and our group was told conflicting information: either they would bring the service to your room or they didn't offer the service. Might need to work on informing the staff of what is really available.
We were in a "Resort Room" and I can't imagine ever paying the $700+ that was listed on the card in the closet!! Two double beds that each somehow managed to have a 6" dip in the mattress but was hard as a rock! My room smelled of bleach which was irritating, but that did go away after the 2nd day, and just so the hotel staff knows, I saw the wrapper that was left on my floor from a previous guest and I added a wrapper to it from my soap so either your staff will actually clean it or the next guest can find it and add to it.
I really do thing the food was only so so and the breakfast buffet was extremely over priced for what you had. Runny scrambled eggs and grits that could be confused with glue is not worth $29 and the staff was not very fast considering the room was not crowded (we had to go ask someone to refill our coffee carafe). We ate lunch at the Casino and I paid almost $20 for a club sandwich that took over an hour to arrive at my table after we ordered it. Funny, on that lunch the staff at the restaurant did NOT stop by to ask how our food was.
I understand that you are trying to upgrade the hotel, and the outdoor pool was nice, the water slide & the lazy river looked good (but they were closed and we were not able to try them), but you really need to have someone walk the entire area and report honestly things that need repair because it just felt like things are being ignored: Mortar falling out in the hot tub, stained cushions in the garden wing, caulk coming of the tub in the guest rooms, and wallpaper peeling throughout the whole place just to name a few things. And your equestrian center really is not state of the art, it's normal. There was a horse in our group that was startled by a deer 50 feet away and it terrified the poor girl riding it when it tried to take off! Horses that startle that easily should NOT be part of a riding group.
So what did I like? The pool outside was nice. The scenery on the mountainside was beautiful. The bar staff was excellent and so pleasant, (just wish you had prepared for the crowds because it seemed they were having a hard time keeping up) wonderful mojitos! And the omelet bar was far better than what was on the buffet. I do recommend re-naming the room & wing information so it is easier to find the rooms (like a room in the garden wing shouldn't be "17" it should be "G", a room in the south wing should be "S" and so on. Please increase the size of your map that you give to people, it was so hard to read and I heard some say they couldn't read it at all.

Room Tip: Don't stay in the "Garden Wing" if you can't go down stairs, there are multiple fl...
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, October 16, 2012
Thank you for your candid feedback regarding your stay at The Homestead. We are pleased that you enjoyed the outdoor pool, scenery of the mountainside, bar staff and omelet bar. We apologize for the issues you encountered in other areas and will be sharing your review with the appropriate managers so we may make the necessary improvements. We hope we will have another opportunity to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed October 13, 2012

Short summary:

I don't recommend the Homestead! We were very disappointed and met many other people who had the same opinion.

- outdated rooms (with strange smell)
- unfriendly and not helpful staff
- everything is overpriced
- construction is going on (looks like until next year)
- difficult to get something to eat
- the hotel bar is closed during the week (only the small one in the hallway is open)
- restaurants are only open until 8.30 PM
- there is only one restaurant open for lunch
- you need to make reservations for the restaurants otherwise you will not getting anything eat (no joke, we got nothing on our first night after a 10 hours drive)
- the golf course has a bad flies problem all year round
- there is no real starter at the golf course so there are too many people at the first tee at the same time which leads to long frustrating waiting times
- restrooms on the golf course are disgustingly dirty


Here is the long review with more detail:

We were looking forward to spend a weekend in a nice hotel, eat good food, get spa treatments and play golf. It sounded all so good when reading the website. Unfortunately it was the most disappointing place I've ever been (and we travel A LOT).

Room:
We booked the preferred room, which they advertised as renovated.
It is not really. New carpet, yes, but that's it.
- smelled like cigarette smoke (must have been a smoker room before)
- dirty and rusty air-conditioning
- wallpaper came down
- bathroom was not renovated and was brown discolored
- no amenities like cotton balls etc.
- they refused to get us another room (there was a wedding and our room category was booked out)

Food:
Looks like other reviewers had the same problem. We did not get any food. They close at 8.30 during the week and on weekends the last reservation is for 8.30. We got nothing to eat the first night. When we wanted to eat lunch the electricity was down so we only got an un-toasted sandwich (and still had to pay the full price). For the next evening they only had reservations for 5.30 PM. The food was ok, but overpriced like everything in this resort. So you can't be spontaneous but need to make reservations before you even your vacation starts. Also, what about telling you potential guests about the need of reservations? We booked via telephone and told the lady that we will arrive late. She said nothing about closed restaurants or reservations.

Staff:
Most disappointing was the staff. They seemed not to like their job at the resort. They were unfriendly and not very helpful. The front desk was complaining that there are too many people (shouldn't they be happy to have many guests?), the concierge was on the way home and refused to answer any questions, the starter at the golf club rolled his eyes when we asked if we can rent an extra golf bag. I've never seen such unprofessional people. Also, we tried to speak to the manager which was very difficult because there was never someone available when we've asked. Only on our departure we finally could speak to someone. This was the only person in the whole hotel who was nice and understanding. She knows about the problems in the resort and assured us that she will talk to the management. We've never heard from here or the management until today.

The Grounds:
The building and the grounds are beautiful. But this doesn't help if everything else is lacking. Unfortunately there was a lot of renovations going on. The pool is not finished and the spa is under construction, so you have the noise all day long. Not very relaxing.

The resort has a lot of potential but it seems that they have the wrong management.
They don't care about their guests, but only about money. I don't recommend this resort, there are much better options.

Room Tip: Don't go to the resort. It's a waste of money.
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHomesteadResort, General Manager at The Omni Homestead Resort, responded to this review, October 16, 2012
Thank you for your candid feedback regarding your stay at The Homestead. We are disappointed that your experience did not meet your expectations. We do value input from our guests and use all comments as tools for improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Omni Homestead Resort

Address: 7696 Sam Snead Highway, Hot Springs, VA 24445
Phone Number:
Location: United States > Virginia > Hot Springs
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Hot Springs
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Omni Homestead Resort 4.5*
Number of rooms: 483
Official Description (provided by the hotel):
Open since 1766, The Omni Homestead is one of America's most storied resorts, offering unparalleled hospitality and southern charm in a 2,000-acre setting within the Allegheny Mountains of southwestern Virginia. Renowned for its natural hot springs, The Homestead is distinguished by 483 luxurious guest rooms and suites, 72,000 square feet of meeting space, a wide array of fine and casual dining choices, an expansive spa, championship golf courses that include one of the nation's finest mountain courses (The Cascades), Allegheny Springs, a two-acre family-friendly water attraction complete with lazy river, water slides and water play zone. The resort also offers the South's first downhill ski area, an Equestrian Center, top-rated Shooting Club, archery, canoeing, falconry, Segway tours and a wealth of other recreational attractions. ... more   less 
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Also Known As:
The Homestead Hotel Hot Springs
Homestead Hotel Hot Springs
Homestead Va
Homestead Hot Springs Virginia
Homestead Hot Springs Va
Homestead Resort Hot Springs

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