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“Older Express” 4 of 5 stars
Review of Holiday Inn Express

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Holiday Inn Express
2.5 of 5 Hotel   |   1994 Carrollton Pike Rd., Hillsville, VA 24343 (Formerly Comfort Inn & Suites)   |  
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Ranked #4 of 9 Hotels in Hillsville
Boca Raton, Florida
Top Contributor
99 reviews 99 reviews
9 hotel reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
“Older Express”
4 of 5 stars Reviewed December 29, 2013

Brad at front desk was very helpful. This is an Older Express, but still nice enough. Our room was clean and appeared to have some things updated. If you are going across the Blue Ridge, this is a good place stop, close enough for a quick on and off.
Has the normal express breakfast, self serve with lots of stuff to pick from - juices, coffee, muffins and their warm cinnamon rolls . Everyone should find something to eat. TV had HDMI input so we could watch shows off our Latop. Wi-FI was OK, but don't think it's really High Speed (just normal).
Good A/C, lots of warm water.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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69 reviews from our community

Traveler rating
    34
    27
    6
    2
    0
See reviews for
28
21
4
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
Montgomery, New York
1 review
3 of 5 stars Reviewed December 27, 2013

Super clean helpful and had a pool. Only probably is I woke up all night because there heat system had all this buzzing, faint alarm sound beeping and just plain annoying disturbed sleep. Pillows were drab, pool was nice,kids loved it. Coffee was nice and hot

Room Tip: Don't turn on the heat system.
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review, January 12, 2014
Dear Marianne P,

Thank you for leaving us a candid review about your visit. I am glad that you found our pool facility to be clean and the coffee served met your liking. However, I regret that the noise levels experienced were a disappointment. We take all reviews negative or positive very seriously and your comments will help us improve our efforts.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 8, 2013

We travel frequently from our home in eastern Ohio to Hilton Head Island, SC. We overnight in one of three hotels en route. The Holiday Inn Express, Hillsville, VA is one of them. Our past four stays have been a Rewards Night stay, by redeeming accumulated points.

One of the Priority Club perks I appreciate is the suite upgrade we always receive from manager, Betty Fowler. After a long day on the road, a spacious room is welcomed. My husband is an early riser and the extra space for reading and working ensures my slumber. The included breakfast offers plenty of hot and cold options especially if you like biscuits and gravy and either omelets or scrambled eggs along with bananas, apples, cold cereal, hardboiled eggs, breads, muffins, cinnamon rolls, varieties of milk, juices, teas and coffees.

Bath and Body amenities are plentiful and the lighting is good, including a timed heat lamp. There is a vertical grab bar at the end of the tub and a smaller, horizontal handhold bar on the side of the tub. There is no exhaust fan. The towels and washcloths are soft and in good condition. Beds are comfortable and the linens are in good shape. I do not care for the pillows which are too soft for my needs; I cannot distinguish between the ‘soft’ and ‘firm.’ If you depend on a pillow for firm support, bring your memory foam from home. There is ample lighting in the suite: a floor lamp; two bedside lamps; two table lamps on the side of the sleeper sofa and easy chair; and a wall lamp above the alcove work table. The hotel also has a meeting room, indoor pool and exercise room. . The most important feature for us? The clean refrigerator and microwave.

Wendy’s and Shoney’s are adjacent to the hotel. Plenty of gas stations and a McDonalds are in the immediate area an easy on and off of I-77, Exit 14, then west on US 58. The hotel is ¼ mile on the right.

We were checked in quickly and efficiently on Dec. 7; there were very few guests that night because of a pending ice storm. Prior to the 11 a.m. checkout, we had to decide whether to leave or stay another night because of ice en route home. We erred on the side of caution and decided to stay another night. Betty accommodated us once again and with a very attractive rate. She and her staff know how to retain customers and create a family feel.

Room Tip: Rooms on the 4th floor are always quiet.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forest, Canada
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 26, 2013

We stayed overnight on our way to Florida. Our room was very clean and well kept. Plenty of room for our large family. The hotel breakfast was great. Also nice to have a restaurant right next door for dinner.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, New York, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 7, 2013

We would recommend this hotel to anyone after a long drive. Hillsville seems to be the place that many people stop on a trip north or south and this hotel was by far superior to the Best Western next door where we used to stay for the same price. It was clean, quiet, and comfortable. Great hotel for the price.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 19, 2013

Our family stayed at this hotel while driving from New York to Florida. We were tired and hungry when we arrived. The gentleman at the front desk gave us a warm and sincere greeting and recommended a local Mexican restaurant for dinner. We were getting on the road early the next morning and were happy to find that coffee and pastries were available at 5:30 am! Thank you for a comfortable stay after a long trip!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maywood, New Jersey
1 review
5 of 5 stars Reviewed September 2, 2013

I am a property operations manager for a 355 room hotel in New Jersey. The rooms were immaculate and the service superb.I was there for the flea market and gun show. Brad and Tasha were the best. They are part of the front desk staff.They have been there only a short while but they know what customer service is all about.. You are very fortunate to have them as employees. I will be coming back next year and I plan on staying here again. Thanks Brad and Tasha for making our stay such a pleasure. I hope to see you again next year, David Mahaffey, room 215. B

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express

Address: 1994 Carrollton Pike Rd., Hillsville, VA 24343 (Formerly Comfort Inn & Suites)
Phone Number:
Location: United States > Virginia > Hillsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Hillsville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
The newest addition along the mountains of southwest Virginia is the Holiday Inn Express Hotel of Hillsville, Virginia, conveniently located to I-77 and Exit 14, Adjacent to Shoney s Restaurant. The hotel is located just two miles from the Annual Labor Day Flea market and Gun Show. Special in room amenities include: FREE HIGH SPEED INTERNET, microwave and refrigerator, and free local calls. BUSINESS: Crossroad Institute, Vaughan Bassett Furniture Store, Wilcohess, Tune & Toler and Parkdale Mills. HOSPITAL: Twin County Regional Health Care UNIVERSITIES: Radford University and Virginia Tech University Local Attractions are Blue Ridge Parkway, New River Trial State Park, Annual Fiddlers Convention, Annual Labor Day Gun Show, Foster falls park and Blue Ridge Music Center. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Hillsville
Holiday Inn Hillsville
Holiday Inn Express Hillsville
Hillsville Holiday Inn

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