This is our third or fourth time staying in the same room (King Suite non smoking with hot tub). We travel with our dog and appreciate that the hotel is pet friendly without the rooms being substandard because we have a dog. When we arrived we were told there was no water because of a water main break and they were waiting for the County to inspect and turn things back on. They had been without for three days. I took a chance and checked in and within an hour water was on. They phoned and made sure things were okay which I appreciated. There was a hot water issue in the morning tied into the water main break and without me asking, they substantially discounted my room rate - great customer service. We come through Hillsville from NY to Maggie Valley as a preferred alternative to staying on 81. Even with the water problem, this hotel has not disappointed and we will stay here again.
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- Also Known As:
- Hillsville Quality Inn