Very nice hotel with the quality and features you would expect from a Crowne Plaza, but the hotel staff could use some training. I booked a special package through the hotel Web site, and it included tickets and other amenities, but for whatever reason this information did not get to the hotel staff until I called the Choice Rewards people (that's Crowne Plaza's frequent guest program) and had them call the hotel. After the call they came through with everything, so it may just have been a language barrier issue (the front desk staff when I registered were not native English speakers). Overall I would say the staff was not at fault for the error, but rather the hotel management. They should give more training to the staff and make them aware of the special packages they are offering.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more less
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- Also Known As:
- Crowne Plaza Herndon
- Crowne Plaza Hotel Herndon