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“Think you are getting a ride to the Airport - Think again! Maybe? Maybe not?” 1 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #3 of 20 Hotels in Herndon
Clifton
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Think you are getting a ride to the Airport - Think again! Maybe? Maybe not?”
1 of 5 stars Reviewed March 29, 2010

I think the first thing you can say after a loud sleepless night because of a lady yelling all night is "where is the coffee?". There was none. Where is the ride we stayed overnight for? They have to take priority customers and leave you behind even though you did, in fact, stay there. If you are thinking you can pay your Parking money and you get a ride to the airport, the shuttle keeps bumping you until you can miss your flight. This according the driver is because the people who stay there have priority. While we did stay there members of our group did not, but paid their parking fee. We were all group check in. On the second time the driver wanted to bump our fellow trip members, we were already later than we told the airport we would be there for group check in. My advice, drive to the airport. Leave this hotel to its local nightlife. It is probably going to be a more quiet and safer bet in the long run.

  • Stayed March 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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374 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perdido Key, Florida
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed March 29, 2010

I don't normally slam in my reviews - before this one, the lowest rating I've given is a three dot (average), but this was by far the worst experience we've had. My bride and I, even though local, decided to use the crown plaza prior to our vacation to Vail because of its proximity to the airport. As the trip leader for the SCWDC 2010 Vail ski trip, I published their parking policy to my 30 travelers. The crown plaza quoted us a AARP price prior to arriving, that they reniegned on we were were there, after a great night at the Ice House - of course we were then stuck. The night manager was surly and not accomiidating.
That night, we were awaken multiple time by a very vocal working lady next door. The night progressed to her friend not paying her at 3:30, and her yelling out the door that he was robbing her. The desk staff wanted to sweep the whole thing under the rug. The three police officers understanding of the evening matched our conclusion. The excitement ended at about 4:00am. Even though I had made multiple trips to the front desk, they did not even hint at comp'ing us a part of the stay when we checked out. Here is where it gets even worst.
The policy of the crown plaza is that some guests are more important than others. We had to stand and watch the 5:30 shuttle leave. Eight of us got on the 6:00 for our 6:00 scheduled show at the airport, and the driver tried to kick us off so two pilots could get one - even though there was two seats remaining.
The place, like the afore mentioned lady has failen from grace. The interior windows had there frames pulling off the windows. We really wondered whether we were safe. This place needs cleaning up - Their managers don't care about their clients, and don't seem to be empowered to make positive changes. Another nit exemplifies the attitude, when asked about the coffee, we were told, "they are always late" if so, they managements job is to make it better. Don't stay here.

  • Stayed March 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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pa, usa
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 28, 2009

Had a two night stay in December. First night I thought there was a party next door or outside. It was very loud until about 3 am. The next night, there was a disturbance on our floor and a visitor ended up screaming though the halls, down the stairs and we could hear them in the parking lot outside. At checkout, we were told no one else had complained.

When I repeated the exact words that were being screamed (sounded like a drug deal gone bad), friends could not believe I did not call 911.

Other than the restless nights, the location is great and the room was fine.

  • Stayed December 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Stockton, CA
1 review
2 of 5 stars Reviewed October 9, 2009

We waited for over 45 minutes to get the shuttle from the airport to our hotel. We made three phone calls to ask where the shuttle was and were told it was on its way. When we finally arrived, we tried to upgrade our room because they were not full and were denied. We had to change rooms twice, the first time because the bed was uncomfortable the sink would not drain and the second time because the air conditioner didn't work. Hotel staff was rude and unknowledgable about the area. We asked for directions to Washington DC and they couldn't provide any maps or clear directions.
The highlight of our hotel experience was Houlihan's, the hotel's restaurant. They have the best 'shrooms we have ever tasted. Their food was good and the waitresses were awesome! Definitely check them out!

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waythoompsn01, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review, October 15, 2009
Thank you for your review of the hotel; we always appreciate feedback from our guests.
To address some of your concerns . . .
Although we run our shuttle to the airport every 30 minutes all day long, we will check to see what caused the delay in your being picked up and we will certainly address that cause. We know how frustrating such a wait can be.
Our maintenance staff will look at both rooms that you were in and rectify the issues that you experienced. Thank you for noting these.
Be assured that we take seriously the rare occassion when our team is described as "rude" or "unknowledgable." Our staff experiences ongoing guest service training and our hotel is consistently ranked in the top 1% of all Crowne Plazas in Guest Satisfaction Scores. Be assured that your comments will be addressed immediately.
We are delighted that you had a wonderful Houlihan's experience and that you particularly enjoyed our signature Shrooms. We hope to see you back in Houlihan's and, perhaps, the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Snellville, GA
1 review
3 of 5 stars Reviewed September 11, 2009

While the exterior and lobby of the hotel were very appealing, the rooms left a lot to be desired. The furniture in our room was dated and aged. The room was much smaller than the 2 star hotel room we stayed in a couple months earlier. The furniture was also large for the room. Tthe shower/tub drained extremely slowly. I was not pleased.

  • Stayed September 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
1 review
5 of 5 stars Reviewed August 4, 2009

I booked this hotel on Hotwire.com and was rated 3 stars. When we arrived to the hotel, we were surprised on how friendly was the staff. We went to our rooms and WOOWWWW it was really big and confortable. Then we went to the pool and my girlfriend enjoyed the jacuzzi they have . There are many fast food restaurants and even a small shopping mall with a Fridays which is relatively close to the hotel .
Great service, wonderful place and A+++++ staff. Thanks

  • Stayed June 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bath UK
Top Contributor
69 reviews 69 reviews
43 hotel reviews
Reviews in 32 cities Reviews in 32 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed July 30, 2009

This was booked for us but it was ideal. Having stayed in the Crowne Plaza in San Jose, Costa Rica we already knew what to expect. Big rooms, loads of facilities, good location. The hotel is very good but it was let down by the number of kids using its 'business centre' for their own disco! There were adult in a queue waiting to use the computers while 4 kids were just playing music on the net. I think that the hotel staff should have got this sorted out as there were so many complaints even in the time we were there. That aside and the place is great. Good gym and pool with a nice restuarant next door.

  • Stayed June 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Herndon
#4 Family Hotel in Herndon
#7 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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