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“Horrible Hotel” 1 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #4 of 20 Hotels in Herndon
Certificate of Excellence
Phoenix, Arizona
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16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Horrible Hotel”
1 of 5 stars Reviewed August 19, 2006

Spent 3 nights here in May 2006 for business. The company I was visitng held our meetings at this hotel and secured a "discount" for us.

The experience started badly and never got better.

First, I arrive at IAD and go to where all the hotel shuttle buses pick up guests. I waited and waited and waited for the Crowne Plaza shuttle. After 1/2 an hour, I called and spoke to someone at the front desk that said he had just left and to watch for a black van. Again, I waited and waited and waited. After another 1/2 hour I called again -- this time there was some sort of conversation between the front desk clerk and the shuttle driver, apparently, with the clerk's hand over the receiver, but I could definitely hear some sort of exchange between them. He said he had come by and I said that I never saw a black van. Clerk says he's coming again, and this time, asked my name. So, I'm still sitting there, for more than an hour now, thankfully it was a gorgeous spring day with a light breeze. A royal blue van pulls up, with "Days Hotel" on the side and the driver gets out and starts asking if people are you "so and so" and I realize, he's looking for me. I stand up and state my name and he proceeds to yell at me that he's been by 2 previous times and he even saw me sitting there last time, blah, blah, blah. Wrong. This was NOT my mistake! The van was blue -- I was told it was black. And it had "Days Hotel" on the side -- not "Crowne Plaza" (under renovations and name change during my stay). As we walk up to the van he points to a sign in the window in the back -- through the darkly tinted windows -- that says "Crowne Plaza". It was not very big and if you were sitting on the bench like I was, it was at an angle and through tinted glass and NOT visable! I mentioned the large company that I was here to visit and how awful I've been treated and how I'll be sure to let them know how I've been blamed for these problems and lousy communications. Thankfully, the ride was only about 5 minutes, and the driver did apologize for his behavior as I exited the van -- I'm sure he thought that would get him a tip -- wrong -- not with the attitude he had shown me, the customer.

Checking in was ok, room was ok. But this is no "Crowne Plaza" -- it's a Days Inn with new paint and carpet. And very, very uncomfortable, old, thin mattress beds.

There was no restaurant or bar -- there was one under construction attached to the hotel, but not due to open for more than a month. For the price I was paying, this was not acceptable. I chose to stay here because it was the locaiton of my meetings and I would not need a car. But no restaurant or bar? Like I said, this was NOT a Crowne Plaza -- just an over-priced Days Inn with new make-up. There was a Wendy's and a pizza joint a couple of parking lots away and just a bit further, next to the gorgeous Marriott, was a TGIFriday's and other restaurants. But if I had been alone I would have been extemely uncomfortable walking alone and at night -- crossing a very large, very busy intersection and dimly lit parking lots... If my associates were not staying at the same hotel and in the same predicament, I would have changed hotels. But we all made the best of a bad situation.

The morning of check-out, I was packing up and found a maid's "rag" on my open luggage -- it was a piece of cut or torn white fitted sheet that had some sort of cleaning chemical (furniture polish or something) on it and it stank and was stained and oh my God, where had it been? It made my clothing that it had been touching stink and well, I took it down to the front desk and made a stink. It was so Gross! They offered to clean my clothes -- but I was checking out and catching a flight in a couple of hours so that wasn't good enough and I told them so. The manager was watching our exchange, came over, apologized profusely, and removed 1 nights' room charge from my bill. At least they did the right thing in this circumstance.

Overall, I wouldn't stay here again. Discount or no discount. There are many, many other lovely hotels in the vacinity that are what they say they are. All hotels in this area are expensive. Maybe the restaurant is open now, but there were too many other things "wrong" with my stay. Excuses do not make a satisfied customer.

  • Stayed May 2006, traveled on business
    • 1 of 5 stars
    • 2 of 5 stars
    • 3 of 5 stars
      Check in / front desk
    • 2 of 5 stars
    • 1 of 5 stars
    • 1 of 5 stars
    • 3 of 5 stars
      Business service (e.g., internet access)
2 Thank suzyav8trix
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
To better serve our guests needs we are renovating our hotel lobby. November 2, 2015 - January 31, 2016 our main lobby will be temporarily closed and the front desk is being relocated to the back of the hotel. We will have directional signs and greeters available to help our guests. We appreciate your patience with us and can't wait to share our new look with you in 2016! Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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