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“Excellent hotel!” 5 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #4 of 20 Hotels in Herndon
Certificate of Excellence
Douglasville, Georgia
Contributor
15 reviews 15 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Excellent hotel!”
5 of 5 stars Reviewed 3 days ago NEW

Stayed overnight at the Crowne Plaza that was closest to Dulles Airport in Washington, D.C. (hotel was located in Herndon, VA). I was really impressed with the room and the fact that there was a Houlihans practically in the lobby. The price was more than reasonable and the room was comfortable. The bed was comfortable and the relaxation package was an awesome added touch. I got a great night's sleep, breakfast was available the next morning and I was able to take their shuttle to the airport the next morning with plenty of time to spare before my flight. I wholeheartedly recommend this location. The staff was lovely to boot! the price I paid through Trip Advisor was beyond great.

Room Tip: Book through Trip Advisor for an outstanding value!
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review, yesterday
Dear Peggy; Thank you for taking the time to leave us a review. We are delighted to read that you had a great experience as our guest, received a good value and sleep peacefully. Our goal is 100% guest satisfaction and we take great pride in seeing that we have exceeded your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

We look forward to welcoming you back again the next time your travels bring you to the area.

Sincerely,
Sarah L.
E-Commerce Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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458 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 27 cities Reviews in 27 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Crowne Plaza during our recent visit to the Washington D.C area.

We checked in at 1:00 am without issues and the reception staff was courteous to inform us that we can check out at 2:00 pm instead of the usual 12 noon.

The room was comfy and the bathroom was clean. There are many restaurants within walking distance from the hotel and a few coffee shops as well.

Pleasant Stay !

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review, 3 days ago
Dear Asad; Thank you for taking the time to share your review with us via Trip Advisor.

We are very pleased to read that you enjoyed your stay with us and found the staff, comfortable guestroom and services provided at the Crowne Plaza Dulles exceeded your expectations. We look forward to welcoming you back the next time your travels bring you to the area.

Sincerely,
Sarah L.
E-Commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Top Contributor
103 reviews 103 reviews
50 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This hotel is a deal or so it seems on Priceline. The rooms are so dated and marginally clean. The shuttle is a very expensive Mercedes though I will not stay again Not my kind of hotel. It is a good location and if you are not particular about a clean environment a cheap hotel for three and 1/2 stars. Not sure how they got that star level though!

Stayed May 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review, 4 days ago
Dear Sunnynlajolla; We'd like to thank you for reaching out to us and express your concerns regarding your recent experience. We take great pride in our hotel and customer satisfaction is very important to us, we are sorry that pride was not evident during your stay and even more that you were disappointed finding that the hotel was not the right fit for your travel needs.

We will continue to work on our services and hope you consider a future stay as exciting changes are on the way for the hotel.

Thank you,
Sarah L.
E-Commerce Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abell, Maryland
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Dulles Airport Crowne Plaza with a group of folks enjoying a military organization reunion 5/7 – 5/10/15. The hotel is situated across the street from the World Gate complex so restaurants and theaters are nearby. Plenty of complimentary covered parking was available. The hotel provided a complimentary shuttle to/from Dulles Airport, Udvar Hazy Center, and Metro’s Silver Line Weihle Avenue station. The facilities were clean and comfortable and the staff was extremely accommodating. Did not have the opportunity to try the hotel’s restaurant (Houlihan’s), but heard no complaints from other guests. The room we stayed in was on the 5th floor, which was associated with the Crowne Plaza Sleep Advantage® program, and was nicely appointed. The premium bedding made for a restful night’s sleep. Our daughter used the indoor pool, which she loved. There were plenty of lounge chairs and tables around the perimeter of the pool so the parents could socialize while the kids swam. The staff did a great job of accommodating our organization in all respects. Definitely would recommend this hotel to others.

Room Tip: Use Crowne Plaza Sleep Advantage® Program for Nicer Rooms
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  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review, 4 days ago
Dear Mike; Thank you for the great review! It is our honor and pleasure to host this event and we appreciate your service and your fellow military brothers and sisters service as well.

We are so pleased to see that the staff, services provided and comfortable accommodations all lead to a great experience for you, your family and the rest of the military group. We hope that everyone had as enjoyable experience as you did and greatly appreciate the feedback. We are delighted to read that we far exceeded your expectations. We hope to welcome you back again soon.

Sincerely,
Sarah L.
E-Commerce Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi Region, Kenya
1 review
4 of 5 stars Reviewed 1 week ago

I had an early morning flight and this hotel was perfectly situated for a hassle free trip to the airport. The room was perfect after a particularly stressful day. The staff were exceptional, paying attention to all details. I was well received by Ibrahim upon arrival. On checkout, I met the Manager on duty who acted immediately on the feedback I gave on my stay much to my satisfaction. The trip to the airport in the hotel's complimentary shuttle was very comfortable. I hope to stay at this hotel again soon.

  • Stayed May 2015, traveled solo
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review, 1 week ago
Dear KenyanBelle; Thank you for taking the time to share your trip with us via Trip Advisor. We are very pleased to read that you had a enjoyable, relaxing stay and found the Crowne Plaza Dulles had everything you needed for a great experience.

We appreciate your positive feedback as that allows us to see where we are doing well and delighted to see that our staff quickly rectified any issues that occurred to your satisfaction. We will share your praise with the team to continue to motivate them to keep up the excellent job.

The best compliment we can receive is knowing that you will return the next time you are in the area.

Thank you,
Sarah L.
E-Commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
1 review
5 of 5 stars Reviewed 1 week ago

Stayed with my family at this nice hotel we booked 3 rooms . We all enjoyed our time there, perfect location near to supermarket , shopping mall , movie theaters .staff were so friendly specially Ibrahim Salama he was a brother to all of us . The kids loved him .he always went out of the front desk to show us our way around .very professional kind caring man .i highly recommend this hotel & our friends are already staying there now & Ibrahim still very nice to them. Thank you all at the crowne plaza for your hard work making all your guests happy & satisfied.we will come back soon & we will keep recommending your hotel to all our family & friends

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review, 1 week ago
Dear Abutalibfawzi1; Thank you for the very kind words and positive feedback for the team at Crowne Plaza Dulles. Our goal is 100% guest satisfaction and we are delighted to see that we exceeded your -and your families- expectations. We appreciate you sharing that Ibrahim in particular stood out as delivering excellent customer service and will certainly share your praise and compliments with him to continue to motivate and inspire him to keep up the great job.

We look forward to welcoming you back and thank you for referring your friends and family to the Crowne Plaza Dulles.

Sincerely,
Sarah L.
E-Commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cooper City, Florida
Top Contributor
267 reviews 267 reviews
101 hotel reviews
Reviews in 114 cities Reviews in 114 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 1 week ago

The Crowne Plaza is conveniently located off of the Dulles Toll Road in Herndon. The airport is a few miles away and this is also a more affordable launching point if you are doing business in the Tysons area. There are numerous restaurants of mid-range quality within walking distance, as well as one on site.

The building is a bit old but they've done a decent job keeping it in shape. The rooms are well appointed and beds are comfortable. Noise level was acceptable. The furniture is in good shape. My only complaint regarding the room was the window-based air conditioning unit. At the Crowne Plaza level I don't expect this. Parking looks like it could also be an issue at time but I did not fail to find a spot during my stay.

My primary reason for selecting this hotel was competitive rates. I used the non-refundable rate as my travel was certain and it was a better deal than regular rates at lower quality hotels in the same area.

I'd recommend this hotel and will return again if I'm in the area. There are more upscale choices with other brands, but this is a good combination of price, quality and location.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review, 1 week ago
Dear Caryon; Thank you for being our guest and sharing your recent stay with us. We truly appreciate the detailed review and great feedback for us. We are very pleased to see that the location, rates and comfortable accommodations were all reasons that you had a great stay.

We apologize for the noisy A/C unit and wanted to let you know we are in the process of reviewing our Capital Improvement plan so we can upgrade those units.

Thank you again for your business, we are delighted to see that you will return to the Crowne Plaza Dulles the next time you are in the area.

Sincerely,
Sarah L.
E-Commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Herndon
#4 Business Hotel in Herndon
#4 Family Hotel in Herndon
#7 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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