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“GREAT!” 5 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #3 of 20 Hotels in Herndon
Pensacola, Florida
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“GREAT!”
5 of 5 stars Reviewed yesterday NEW

Crowne Plazas are always great, and this one was no exception. Very friendly staff (thanks Mark at the front desk), comfortable beds, clean rooms, just overall a nice place. Restaurant attached (Houlihan's) was awesome as well. Only thing I would change is to have the shuttle from Dulles run more than every 30 minutes. A half hour is an eternity when you're from Florida and it's freezing outside.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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386 reviews from our community

Traveler rating
    208
    99
    47
    18
    14
See reviews for
40
63
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191
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I enjoyed my stays at crown plaza. The staff from the front desk to shuttle drivers was top notch. I will be staying at this hotel at the end of this month for the fourth times this year alone. The front desk staff really went above and beyond to make sure that I had a great stay. I was even provided a complimentary breakfast voucher.

Room Tip: Upper level
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, Michigan
Top Contributor
180 reviews 180 reviews
69 hotel reviews
Reviews in 53 cities Reviews in 53 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Rooms are big and clean. Rooms have fridge and microwave. Staff is very friendly. If IHG member they have a concierge floor with drinks and food. Houlahan restaurant here. Always good food. Business center is available 24 hours. Was guest of the day,got 2500 extra points and $25 to restaurant.

Stayed October 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ridge Manor, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Attended a Sampson AFB reunion in October, 2014, which was held at this hotel. I had a great time, stay and experience. The hotel staff, amenities, room, helpfulness for directions, shuttle service, room, restaurant and bar were all excellent!!! Many highlights included seeing and doing tours of the area and visiting with a cousin who lives in the area who I hadn't seen in years. Highly recommend!!

  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 5 days ago NEW via mobile

My room was dirty, not just needing to be cleaned, but dirty and falling apart...carpets were sticky, kool aid splashed on the wall, air conditioner was broken, broken mirror in the bathroom (frame broken), sink dripped all over the
floor. We used the coffee maker and they didn't
replace cups or supplies. It was awful! And the front desk crew was rude! You ask them for a towel(we only had 2 and 4 of us) and they responded with awful attitude. Beleive me, I don't want your cheap white towels! There is NO breakfast of any kind. The pool was the most decent part of the stay. Like I said, stay elsewhere!

  • Stayed October 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review, 4 days ago
Dear Jennifer; Thank you for reaching out to us. As we strive to deliver a flawless guest experience, we see where we fell short with this stay. I assure you what you experienced is not typical nor is it the norm for the hotel.

I have shared your comments with the appropriate managers so we can make immediate changes to ensure this doesn't happen again. Please accept our apology for not meeting your expectations during your stay.

Thank you,
Sarah
e-Commerce Manager
Crowne Plaza Dulles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Villages, Florida
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is 5 minutes from Dulles and 20 minutes from the DC monuments. The Metro is convenient for those who rather avoid the DC traffic. The rooms are very comfortable and well equipped. The indoor pool is large and has an adjacent hot tub. The layout is unusual as the elevators are located such that there is a different set for multple room locations and we found them not busy at all. It is also convenient to the new Air and Space Museum.

Room Tip: There is a second 5 story tower with a separate elevator. Didn't see or hear many people on the...
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  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review, 5 days ago
Dear Guests; Thank you for your business and sharing your trip with us.

We appreciate your review and feedback. I am very pleased to see that you found the hotel location to be a great choice for your travel needs. Our team is committed to our guest satisfaction and we are delighted to read that we exceeded your expectations leading to a wonderful stay and experience.

We look forward to welcoming you back again the next time your travels bring you to the area.

Warm Regards,
Sarah
e-Commerce Manager
Crowne Plaza Dulles
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brooklyn
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Had another great stay at the Dulles airport Crowne Plaza. From being picked up at almost midnight to the greeting at the reception desk in the lobby with my room key and directions to all the hotel had to offer I was very pleased with everything. The hotel staff at the front desk and the hotel shuttle driver were very pleasant and answered any question asked and were helpful in any matter that I needed. The hotel was close to coffee shop, eateries, and across the street to a movie theater. Anything a person need for comfort or business. The hotel rooms are clean and the Internet is fast! If you need a quality hotel at a good price check this hotel out!

Room Tip: Every room in the Dulles Airport Crowne Plaza is clean and comfortable. The rooms have great beds a...
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  • Stayed October 2014, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review, 1 week ago
Dear FlyGuy; Welcome Back! Its wonderful to see you again, thank you so much for returning to the Crowne Plaza Dulles Hotel.

I am glad you had a great stay and we continue to exceed your expectations with each visit. You are correct, there is plenty to do and places to shop, dine, visit right around us including the incredible Udvar-Hazy Museum, home of the space shuttle Discovery. Hotel guests can take our shuttle to & from the museum to save the $15.00 parking fee.

We look forward to welcoming you back on your next trip to Virginia.

Sincerely,
Sarah
e-Commerce Manager
Crowne Plaza Dulles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Herndon
#3 Business Hotel in Herndon
#4 Family Hotel in Herndon
#7 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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