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“best employees and hotel ever!!!!!!!” 5 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #4 of 20 Hotels in Herndon
2 reviews
2 helpful votes 2 helpful votes
“best employees and hotel ever!!!!!!!”
5 of 5 stars Reviewed April 25, 2014

My job involves a lot of traveling. I quite often have to get a hotel in DC--near Dulles Int'l Airport--I have found that this Crown Plaza at Dulles is the best--(excellent) The rooms are very nice--and everyone working in the hotel is professional, and extremely courteous. One evening I locked myself out of my car--and the hotel staff went out of their way to help me resolve my unfortunate situation. My greatest appreciation to Paul (Manager)--and Front desk: Mark, Eddine, & Anna. Mark even went out of his way to wait outside with me when the locksmith truck arrived--to make sure I was safe. it is just such a pleasure to stay at this hotel, especially because of the entire wonderful staff !!!!!!!!!!!!!!!!!!!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, April 30, 2014
Thank you for your recent review of your hotel stay at our hotel. Travel is difficult enough these days without added issues like getting your keys locked in your car, so I am so pleased to hear that our staff went out of their way to help you. I will forward your nice comments regarding our front desk employees to our management team so they can acknowledge their good work.
We look forward to the opportunity to welcome you back during your next visit to the Dulles area and thank you for choosing Crowne Plaza.

Sincerely,
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395 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Kearney, Nebraska
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 4, 2014

I and my wife stayed at the Crown Plaza - Dulles March 26-March 30, 2014. The service from check-in to check-out was abousultly the best I have experienced in a long time. Truly a feeling of being at home - people treated you as a guest and friend. At the hotel I want to specifically recognize Paul, Mark, Zandra, Benito, Jana, and Ashley. They helped in so many ways to make our stay enjoyable. I must thank the staff for providing shuttle service to another hotel where I and 4 students wwere attending a confernece - they allowed our transportation needs to be seamless - it was most appreciated. While attending the conference - they helped my wife transportation, suggested activities, and assured her of any needed service - they were there to help. The Bar/Restaurant - Houlihan's provided the same exceptional service. It is a neighbirhood bar - where everybody knows your name. Great service and price - suggest the happy hour. Special thanks to Victor and Chuck at Houlihan's. If your business or liesure travel takes you to the Dulles airport area - certainly recommend staying at the Crown Plaza - Dulles.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, April 9, 2014
Thank you for your recent review of our hotel. Our goal is to make all our guests feel like we are their home away from home, so I was especially pleased to hear that you enjoyed your stay so much and felt at home. I will forward your nice comments about our front desk and restaurant team members to our management team. I am also glad that you enjoyed our Houlihan's Restaurant & Bar. I love all our appetizers and especially recommend trying the tuna wontons and fried asparagus on your next visit.
Thanks for choosing Crowne Plaza. We look forward to hosting you again during your next visit to Dulles.

Sincerely,
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Chesterfield, Michigan
Top Contributor
187 reviews 187 reviews
72 hotel reviews
Reviews in 56 cities Reviews in 56 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed April 3, 2014

I stay in Reston all the time and needed something different. This was a great place. Quiet. Well lit. Front desk very friendly. Good location. Houlans is on site. Great food across street Starbucks, an AMC, and many restaurants. Will be staying here again on next trip.

Stayed April 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, April 9, 2014
Thank you for your review of your recent stay at our hotel. We love to welcome new guests and are very pleased that you enjoyed our hotel and our convenient location. I am also glad that you liked our Houlihan's Restaurant. On your next visit, you may want to visit Houlihan's patio, which is now open for outdoor dining.
Thank you for choosing Crowne Plaza, and we welcome the opportunity to host you again during your next visit to the Herndon & Reston area.

Sincerely,
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Columbus, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 2, 2014

Nice hotel in a great location. Special thanks to the over night worker Mark. He was very helpful, able to answer all my questions about the hotel and surrounding area including the easiest way into downtown DC. He suggested I visit the Dulles Air & Space museum which was a splendid day trip and they even have a free shuttle there from the hotel. My room was quite spacious with a nice king bed and more TV channels than most hotels which I think is a plus when traveling a lot. Would gladly stay here again.

Room Tip: Front desk is helpful with everything
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, April 9, 2014
Thank you for your review of your recent stay at our hotel. We are pleased that you enjoyed your guest room's amenities as well as our convenient location. It is nice when you are away from home to get helpful tips on local attractions. The Udvar-Hazy Air & Space Museum is one of my favorite attractions to visit, and our scheduled van shuttle allows guests to avoid the daily parking fee.
Thank you for choosing Crowne Plaza, and we hope to have the opportunity to welcome you back soon.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 31, 2014 via mobile

The rooms are quiet, clean and well maintained, breakfast was delicious . The gym is small but they have the most useful equipment and very well maintained,, location has easy access from dulles.. The fronk desk person named Edin was very cheerful and pleasing to serve and help us.. I love this hotel I will back soon !!! Thank you Crowne Plaza!!!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, April 9, 2014
Thank you for your review of your recent stay at our hotel. We are pleased that you enjoyed your guest room and breakfast in Houlihan's Restaurant. Many guests like yourself also enjoy our close location to Dulles International Airport. Once the new Reston Silver Line station opens this summer, we will also be located just four miles from metro access.
We focus on customer service so I am especially pleased to hear about Edin's excellent service. I will forward your nice comments so our management team can acknowledge his good work.
Thank you for choosing Crowne Plaza Dulles. We look forward to the opportunity to host you again during your next visit to the Dulles area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Top Contributor
71 reviews 71 reviews
64 hotel reviews
Reviews in 53 cities Reviews in 53 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed March 23, 2014

I was there for 5 days as business stay and I liked this hotel very much.
I was happy to get a smoking room as I am smoker.
The room was cozy, the bathroom was excellent. The breakfast was outstanding. Also liked the Hoolihans in the building. The room service was fast and prompt.
The only wish: the covered parking lot was always full at evening and in winter when it's snowing, everyone want (as me) park the car in covered lot.
Would definitely look for another Crowne Plaza stay after this excellent 5 days at Herndon Crowne Plaza.
Thank you!

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 25, 2014
Thank you for your review of your recent stay at our hotel. We are pleased that you enjoyed your guest room and our Houlihan's Restaurant. Our covered parking garage has been very popular this winter season and continues to be as we are having snow once again today.
Thank you for choosing Crowne Plaza and we look forward to the opportunity to welcome you back.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herndon, VA
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 19, 2014

My husband and I stayed here for one night, in a standard king (non-executive) room. The room itself was incredibly spacious, although I wish that some of that space could have been used for a vanity area outside the bathroom. Housekeeping didn't clear out the refrigerator from the previous occupants, but everything else was clean and tidy, and the bed was comfortable and included both feather and feather-free pillows. Whatever they used to clean the linens has a rather strong detergent scent to it, so keep that in mind if you have issues with fragrances. I liked the fact that the bathroom floor was a type of tile that wasn't freezing to my feet. I didn't need to wear slippers or flip-flops in there if I didn't feel like it. The water pressure in the shower was very good for cleaning hair, too. And even though the hotel is located next to the Dulles Toll Road and there were other people on our floor, it was blessedly quiet the whole night. Whew!

There was a small microwave, really not much use except for maybe popping some popcorn…which we couldn't get from the gift shop because it has really odd hours – a few hours in the morning and afternoon, and closed completely on Sundays (we were there on a Sunday night). Vending machines have both Coke and Pepsi products, which is nice to see. But it looked like only one machine in the entire complex building had candy/snacks, and it clearly needed to be replenished. We've eaten at the attached restaurant on other occasions and found it overpriced for what you get, so we opted for the Wendy's and Taco Bell next door. If we stay here again, we would probably opt for a room on the executive club level, which had extra amenities such as a free continental breakfast on weekdays. Alternatively, you can book a rate for a few extra dollars and have breakfast at the attached restaurant. We opted not to do that on this occasion because we had to leave really early the next day and didn't want to risk waiting around for table service. But it's an option.

A big plus was having garage parking (you have to display a permit tag from the rearview mirror). Very few Herndon-area hotels have this, and after a night of snow, it was VERY nice not to have to dig out our car. The front desk staff was extremely polite and helpful upon check-in, too, and the whole process went quickly and smoothly. They do have an option for people who stay there and then fly out of Dulles to park long-term, but I believe they've moved long-term parking to an older garage across the street from the Wendy's because their own lot and garage were getting too packed with people who weren't staying in the hotel overnight. So verify the long-term parking location if you want that option.

Overall, a good stay at a nice price. I would recommend it as long as you don't have problems with perfumes/scents and don't count on cooking/reheating much food in your room.

Room Tip: Spend a few extra bucks for the executive club level or the extra breakfast with a regular room.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 25, 2014
Thank you for your review of your recent stay at our hotel. We are glad that you enjoyed your guest room and the bedding and found it clean and quiet. I have forwarded your comment regarding the refrigerator to our housekeeping department. I also will forward your suggestions regarding the vending machines and gift shop to the vendor who is responsible for both.
Like yourself, many guests have really enjoyed having access to a garage, especially with the snowy winter we have had. I would also like to recommend reserving our Park, Stay & Go package for future trips, which features complimentary garage parking for up to fourteen days.
Thank you for choosing Crowne Plaza and we look forward to the opportunity to host you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Herndon
#5 Family Hotel in Herndon
#7 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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