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“Odd scent and services were a little limited on a Sunday, but overall a good stay” 4 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #3 of 20 Hotels in Herndon
Herndon, VA
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Odd scent and services were a little limited on a Sunday, but overall a good stay”
4 of 5 stars Reviewed March 19, 2014

My husband and I stayed here for one night, in a standard king (non-executive) room. The room itself was incredibly spacious, although I wish that some of that space could have been used for a vanity area outside the bathroom. Housekeeping didn't clear out the refrigerator from the previous occupants, but everything else was clean and tidy, and the bed was comfortable and included both feather and feather-free pillows. Whatever they used to clean the linens has a rather strong detergent scent to it, so keep that in mind if you have issues with fragrances. I liked the fact that the bathroom floor was a type of tile that wasn't freezing to my feet. I didn't need to wear slippers or flip-flops in there if I didn't feel like it. The water pressure in the shower was very good for cleaning hair, too. And even though the hotel is located next to the Dulles Toll Road and there were other people on our floor, it was blessedly quiet the whole night. Whew!

There was a small microwave, really not much use except for maybe popping some popcorn…which we couldn't get from the gift shop because it has really odd hours – a few hours in the morning and afternoon, and closed completely on Sundays (we were there on a Sunday night). Vending machines have both Coke and Pepsi products, which is nice to see. But it looked like only one machine in the entire complex building had candy/snacks, and it clearly needed to be replenished. We've eaten at the attached restaurant on other occasions and found it overpriced for what you get, so we opted for the Wendy's and Taco Bell next door. If we stay here again, we would probably opt for a room on the executive club level, which had extra amenities such as a free continental breakfast on weekdays. Alternatively, you can book a rate for a few extra dollars and have breakfast at the attached restaurant. We opted not to do that on this occasion because we had to leave really early the next day and didn't want to risk waiting around for table service. But it's an option.

A big plus was having garage parking (you have to display a permit tag from the rearview mirror). Very few Herndon-area hotels have this, and after a night of snow, it was VERY nice not to have to dig out our car. The front desk staff was extremely polite and helpful upon check-in, too, and the whole process went quickly and smoothly. They do have an option for people who stay there and then fly out of Dulles to park long-term, but I believe they've moved long-term parking to an older garage across the street from the Wendy's because their own lot and garage were getting too packed with people who weren't staying in the hotel overnight. So verify the long-term parking location if you want that option.

Overall, a good stay at a nice price. I would recommend it as long as you don't have problems with perfumes/scents and don't count on cooking/reheating much food in your room.

Room Tip: Spend a few extra bucks for the executive club level or the extra breakfast with a regular room.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 25, 2014
Thank you for your review of your recent stay at our hotel. We are glad that you enjoyed your guest room and the bedding and found it clean and quiet. I have forwarded your comment regarding the refrigerator to our housekeeping department. I also will forward your suggestions regarding the vending machines and gift shop to the vendor who is responsible for both.
Like yourself, many guests have really enjoyed having access to a garage, especially with the snowy winter we have had. I would also like to recommend reserving our Park, Stay & Go package for future trips, which features complimentary garage parking for up to fourteen days.
Thank you for choosing Crowne Plaza and we look forward to the opportunity to host you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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383 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 16, 2014 via mobile

I stayed a on weekend night and booked a king size room and that's what I got. I have been told that I was upgraded to the executive floor, which had an executive lounge, that didn't any of the snacks, drinks, that are usually there. The coffee machine was unplugged...the fridge was out of water and all the snacks were nowhere to be found! But the lounge was given to a group which the majority of them didn't stay in the same floor or even in the hotel, they had their own large coolers with beers, and other alcoholic drinks, and plenty of noise!
But the hotel rate included breakfast buffet (similar to HIE), with ONE choice of a drink!

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 18, 2014
Thank you for your review of your recent stay at our hotel. We value our Platinum members and appreciate our returning guests. I apologize for the inconvenience you experienced when the Club Lounge was out of snacks and beverages. There was a large tournament in the Dulles area that weekend, so our Club Lounge experienced much higher customer activity than usual.
Our F&B staff monitors the lounge regularly over the weekend, but if you notice any shortage, please notify the front desk staff and they will ensure that the lounge is replenished.
If you have any additional concerns, please feel free to contact me at Sharon.cummiskey@cwhotels.com. We hope to have the opportunity to host you again during your next visit to Herndon and exceed your expectations.

Sincerely,
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Asheville, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2014

My family and I really enjoyed staying here this past week.our room were very clean and the bed was so comfortable. Edin was extremely helpful and friendly, he recommended us a good place to go eat.. I really appreciated his attention with us. I highly recommend the hotel and absolutely I'll come back soon ..

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 18, 2014
Thank you for your review of your recent stay at our hotel. We are glad that you enjoyed your guest room, and are especially pleased that our staff provided you with friendly and helpful service. I will forward your nice comments regarding Edin to our management team so his good service can be recognized.
Thank you for choosing Crowne Plaza Dulles, and we look forward to the opportunity to host you again.

Sincerely,

Sharon Cummiskey
Sharon.cummiskey@cwhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herndon, Virginia
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 9, 2014

I'm in the airline business and basically needed a place to stay while in between trips overseas. The rates are phenomenal and the hotel isn't shabby for the price. The hotel staff made me feel at home and always greeted me when I walked by the front desk. There are two employees in particular that really made a great impression on me(Ana and Paul). They are the type of employees companies should never take for granted as they are the front line employees most customers remember the most. Keep up the great work!!

Stayed February 2014, traveled on business
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 12, 2014
Thank you for your recent review of our Crowne Plaza. We are especially pleased that a frequent airline traveler like yourself felt welcomed by our staff and that we were your home away from home. I will forward your nice comments regarding our staff to our management team.
We look forward to hosting you again on your next visit to the Dulles area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 8, 2014

I stayed at this property two days for a conference. What a fantastic place! Staff are beyond accommodating. The rooms are great, lots of space to get some work done, really spacious bathrooms and comfortable beds.

The business center is excellent with both windows and apple computers.

The banquet facilities were also very nice and the banquet staff were excellent.

Hats off to the management and staff of this hotel, all top notch!

Stayed February 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 12, 2014
Thank you for your review of your recent stay. We are so glad that you enjoyed your guest room as well as our banquet facilities and found them conducive for getting work done. We focus on providing excellent customer service, so are especially pleased to hear that our front desk staff made you feel that our hotel was your home away from home. I will forward your nice comments about Ana and Paul to our management team for recognition of them.
Thank you for choosing Crowne Plaza, and we look forward to welcoming you back on your next trip to the Dulles area.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 4, 2014

We used the Crowne Plaza for the third year in our annual planning meeting. The rooms were comfortable for traveling participants and the staff was extremely helpful in catering to our food and business needs (such as copies, projectors, etc.). I highly recommend this location and service.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 6, 2014
Thank you for your recent review of our Crowne Plaza Dulles Airport. We are especially happy to welcome back repeat customers, so are especially pleased that you enjoyed our hotel for a third year. I will forward your nice comments regarding our helpful banquet staff to our catering management team.
Thank you for choosing Crowne Plaza and we look forward to the opportunity to host your next meeting.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abingdon, Virginia, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 3, 2014

I had one of the best stays ever at this hotel. From beginning at check in with the desk making me feel at home and welcomed. The room was fresh, clean and met with all my needs for my visit. I stayed here for 3 nights and had all my meals there at the hotel. After having my first dinner there at Houlihan’s the day I checked in, I decided this was not your normal hotel meal. The best steak cooked to perfection! The staff was so genuine with their service and took the extra step to make me feel welcomed will definitely make this my home away from whenever I’m in Herndon Virginia.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 6, 2014
Thank you for your review of your recent stay at our hotel. We believe that we have an excellent staff and love to hear when they exceed our customer's expectations and make you feel like our hotel is your home away from home! I will let our management team know that you enjoyed your meal in Houlihan's Restaurant. The Steak Salad is a personal favorite of mine that I can recommend you try on your next visit to our hotel.
Thank you for choosing the Crowne Plaza Dulles Airport.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Herndon
#3 Business Hotel in Herndon
#4 Family Hotel in Herndon
#7 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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