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“Nice, but bed felt like a firm cardboard box.” 4 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #5 of 20 hotels in Herndon
Douglasville, Georgia
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Nice, but bed felt like a firm cardboard box.”
4 of 5 stars Reviewed December 8, 2013

The hotel was very nice. I enjoyed the room. The bathroom was very nice. My entire stay would have been perfect if the beds had just been a bit more comfortable. They were very firm and rough. A mattress pad and some softer bed linens would have made a huge difference.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, December 10, 2013
Thank you for your recent review of our hotel. We are glad that you enjoyed our hotel and your guestroom. We appreciate feedback from our guests, and I will forward your suggestions regarding the bedding to our management team.
We look forward to the opportunity to host you again during your next visit to the Dulles area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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371 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
San Jose, Costa Rica
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 30, 2013

i want to congratulate Paul and Andrew for his excellent service, they were so helpfull for us tonight and always with a smile thank you guys, i travel a lot to many places over the americas and crowne plaza herndon its one of the best hotels, the rooms are clean the food also, and the most important thing the front desk personell they always help you with good information about washington

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, December 3, 2013
Thank you for your review of your recent stay at our Crowne Plaza Dulles. We are always happy when guests enjoy our guest rooms and Houlihan's Restaurant, but are especially pleased to hear that our staff provided you with excellent and friendly service. I will forward your nice comments regarding Paul and Andrew's service to our management team so we can commend them on their good work.
We look forward to the opportunity to host you again during your next visit to the Dulles area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 29, 2013

I attended a conference here during the first week in November 2013. Every last detail was attended to professionally from the early morning breakfast buffet to the savory lunches, and great mid-morning and afternoon breaks. There was ample space during breakouts. Parking was not an issue and there was both indoor and outdoor parking. The proximity to Dulles Airport is also a plus. It is immediately adjacent to the Dulles Tollway.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, December 3, 2013
Thank you for your review of your recent stay at our hotel. Our staff enjoys hosting many different conferences, and I will forward your nice comments regarding the catered meals to our food & beverage department. We are also glad that you found our location near Dulles Airport and the Dulles Toll Rd convenient.
We look forward to the opportunity to welcome you back at a future conference. Thank you for choosing Crowne Plaza.
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Plantation, Florida, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 22, 2013

Some rooms are better than others (of course). This is solid choice as I have been travelling area on business for over 10 years. Staff is friendly and very competent - especially Mark W at front desk and drivers to airport. Houlihans restaurant is good. This is solid choice and while not over the top in luxury (it is moderately price), it is over the top in service.

Room Tip: Ask Mark what he has available.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, November 25, 2013
Thank you for your recent review of your stay at our hotel. Our goal is to provide excellent service for all our guests, so we are especially pleased that you felt our staff was friendly and that their service was over the top. I will forward your nice comments regarding our guest service agent, Mike, to our management team so they can acknowledge his good work.
We love to welcome back return customers and look forward to the opportunity to host you again during your next business trip to Herndon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westernport, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 18, 2013

My husband and I stayed at this hotel while he was in town for training for 26 nights. The hotel is very clean and well-kept; and we were impressed with the friendliness and efficiency of the staff, they worked hard to make us feel comfortable. We also liked the restaurant, it had an excellent menu, and the atmosphere was pleasant. Would absolutely recommend this hotel.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, November 20, 2013
Thank you for your review of your recent stay at our hotel. Our goal is to make every guest feel welcome and at home, so we are so pleased that you enjoyed your long stay with us. I will forward your nice comments regarding our staff's friendliness and efficiency to our management team. We are also glad that you enjoyed our Houlihan's Restaurant. Our extensive menu selection and reasonable pricing options is popular with guests like yourselves who are away from home for an extended time.
We look forward to having you as a return guest during your next trip to Herndon. Thank you for choosing Crowne Plaza.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 11, 2013

The rooms are great with every comfort. Stayed with my 6 months old and all three of us slept in the super cozy king bed. I would not recommend the restaurant except the breakfast buffet. Overall all a descent hotel with everything accessible by walking or 5 mins drive.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, November 12, 2013
Thank you for your review of your recent stay at our Crowne Plaza. We are glad that you and your family enjoyed your king guestroom, as well as our Houlihan's breakfast buffet. Many guests find our convenient location next to shopping, a multiplex movie theatre and additional restaurant very helpful.
In early 2014 guests will have easier access to downtown Washington DC when the new Silver Line Reston metro station ( located just four miles from our hotel) opens. We look forward to the opportunity to host you again during your next visit to the Herndon area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Florida
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 7, 2013

The staff is great, the property is well maintained, and the rooms are clean and modern. When I'm in the Northern Virginia area, this is the only hotel I stay at. The restaurant is great too! Fresh food, excellent service.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, November 12, 2013
Thank you for your review of your recent stay at our hotel. We are glad that you enjoyed your guest room as well as our staff's service. Our Houlihan's Restaurant is known for its fresh fare and extensive menu, so I am glad that you enjoyed your dining experience. I would like to recommend trying the Rustic Tomato Soup with grilled cheese fritters as well as our new Crispy Shrimp appetizer during your next visit.
We look forward to welcoming you back and thank you for choosing Crowne Plaza Dulles.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Herndon
#3 Business Hotel in Herndon
#6 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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