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“Nice stay near Dulles airport” 4 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #3 of 20 hotels in Herndon
Tel Aviv, Israel
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Nice stay near Dulles airport”
4 of 5 stars Reviewed October 12, 2013

Stayed for 8 nights, had a corner room which was nice and quite. Hotel is nice, great swimming pool and fitness center, nice lounge . Ask to be on the 6-8 floors. Free parking! So pretty great much a great value

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 18, 2013
Thank you for your review of your recent stay at our hotel. We are glad that you enjoyed your stay and felt that our Crowne Plaza provided a great value. Often guests visit us briefly, so it is nice that you had several days to enjoy all our amenities, including our indoor swimming pool and whirlpool and Houlihan's lounge.
We look forward to the opportunity to host you again during your next visit to the Dulles area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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371 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
Top Contributor
290 reviews 290 reviews
78 hotel reviews
Reviews in 83 cities Reviews in 83 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed October 9, 2013

This is a difficult review to write. Lots of surprises at this place and I don't like suprises. The TV in the room didn't work and they had to call a maintenance guy to fix it. Per the conversation I had with the front desk, this is normal. Per the manager, it's not. Apparently each time a guest checks out the TV resets itself and sometimes that works and sometimes it doesn't. The Priority Club lounge is room with virtually nothing in it, but the front desk people think it's well stocked.

I was very surprised the morning I left for the airport in as much as they hotel no longer offers newspapers (either free or for sale) and no coffee in the mornings any more. We have stayed at this hotel a number of times and it's very inconsistent and the management/ownership doesn't seem to care.

The hotel is has a great location and the rooms are OK, but everything else seems adequate at best. You have to complain a lot to get what you expect that you would recieve. I didn't see the great service or experience the great experience that other writers have reported on this site.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 10, 2013
Thank you for your recent review of our hotel. We appreciate our guests' feedback so that we can continue to improve our services. I have forwarded your comments regarding the issue with your TV not working to our engineering department so that they can investigate this further.
Our Club Lounge is restocked daily with dry snacks, sodas, H20 and coffee. Sometimes items can be depleted during the day when the hotel is busy. If you notice that snacks are depleted, please feel free to contact our front desk and they will notify our food & beverage department so they can re-stock supplies. We also do have complimentary coffee available in the lobby during the morning hours for our guests' convenience.
We value return guests and hope to have the opportunity to welcome you back and ensure that we provide you with a great experience during your next visit.

Sincerely,
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Durham, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2013

This was our first visit to the Crowne Plaza. My husband's Army reunion was held here. The staff was exceptional. Very friendly, accommodating, attentive, and service oriented. Dining in Houlihan's was very pleasant. Food was excellent with a good selection of menu items. We hope next year's reunion will be here. We will definitely stay here when we are in the area.

Room Tip: Standard room was very comfortable.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 10, 2013
Thank you for your review of your recent stay at our Crowne Plaza. Our staff loves hosting military reunion groups, and I will forward your nice comments regarding their excellent service to our management team. I am also glad that you enjoyed our Houlihan's restaurant and food.
We look forward to welcoming your reunion group back the next time you visit the Washington D.C. area.


Sincerely,
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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2013

This was was my first time in Dulles and this hotel. I was apprehensive at first but on entering the hotel, the smiling faces of the receptionist took the fear away. they went further to talk to me about the facilities in the hotel that can help me and the ares to visit to make my stay a very enjoyable. They did this with so much and willingness to assist. The environment very welcoming. The following staff were so courteous and efficient Mark, Ana and Paul. Services in general very good. I would recommend this hotel to my friends Juliet from London

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 1, 2013
Thank you for your review of your recent stay at our Crowne Plaza Dulles. We are glad that you enjoyed your stay and found our services good and our staff so welcoming. Our goal is to make all our guests feel at home, so we are especially pleased when you are greeted by our smiling front desk agents.
We look forward to the opportunity to host you again the next time you travel through the Dulles area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lilly, PA
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 24, 2013

This Hotel think about their Customers in everything they do. There is a floor totally for it's travelers, has snacks, coffee, etc. free of charge and the floor the people who are flying are on is a quiet zone. Could not ask for more
The beds are very comfortable and pillows are great.
I really enjoyed our time there, the only problem was I wish we could have stayed longer!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 1, 2013
Thank you for your review of your recent stay at our hotel. We are so glad that you enjoyed your visit. The floor you are referring to is our Club Level which provides access to our Club Lounge with complimentary snacks, beverages and weekday continental breakfast, as well as additional guest room amenities. We welcome all guests to consider upgrading to the Club level during your next visit.
We look forward to hosting you again during your next visit to the Herndon area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2013

Had a great stay here while on a business trip for training in Herndon. Hotel was located within convenient walking distance from the training facility I went to, but the hotel also offered a courtesy shuttle to and from the training site. The staff was fantastic, especially Mark, who advised me several times on dining locations in the area. He and the rest of the staff made me feel like I was at home: they greeted me every time I entered and never turned me down for a conversation. Wonderful experience.

Room Tip: I was automatically upgraded to the club level, and my room was great.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 1, 2013
Thank you for your recent review of your stay at our Crowne Plaza Dulles Airport hotel. We are so happy that you found our hotel a great place to stay and convenient for your business trip. Many guests take advantage of our courtesy shuttle to local office parks.
We feel that our employees truly make the difference for providing our guests with a great stay, so were pleased that they made you feel like you were at home. I will forward your nice comments regarding Mark and other staff members to our management team.
Thank you for choosing Crowne Plaza, and we look forward to the opportunity to host you again.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 22, 2013

We have stayed in Crown Plaza as a part of our travel from Dublin to Honolulu. We have decided to stay in this hotel based on few criteria free wifi, free breakfast and swimming pool.
We are very pleased with our choice. Very close to Dulles Airport, very helpful front desk along with all hotel staff.
We got child cot delivered to our room in no time, breakfast was served in restaurant adjoined to hotel, was plenty full and staff was very attentive.
Underground parking was very convenient. Hotel is located close-by several fast food chains and next door ro gasoline station where you can replenish drinks and snacks supplies.
Our two year old girl was bit let lagged waking us up at 3am, so from my own experience I can say that channel selection was pretty descent.

We will definitely stay in this branch of Crowne Plaza again!!
Keep up the great work guys!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 10, 2013
Thank you for your recent review of our Crowne Plaza Dulles. We are glad that you enjoyed your guestroom and breakfast in Houlihan's Restaurant, and also liked our convenient location to Dulles Airport and shopping.
We hope you enjoyed your trip to Hawaii and that we will have the opportunity to host you on your return trip home.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Herndon
#4 Family Hotel in Herndon
#7 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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