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“staff review at the Crown Plaza Hemdon” 5 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #4 of 20 Hotels in Herndon
Certificate of Excellence 2014
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“staff review at the Crown Plaza Hemdon”
5 of 5 stars Reviewed September 28, 2013

This was was my first time in Dulles and this hotel. I was apprehensive at first but on entering the hotel, the smiling faces of the receptionist took the fear away. they went further to talk to me about the facilities in the hotel that can help me and the ares to visit to make my stay a very enjoyable. They did this with so much and willingness to assist. The environment very welcoming. The following staff were so courteous and efficient Mark, Ana and Paul. Services in general very good. I would recommend this hotel to my friends Juliet from London

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 1, 2013
Thank you for your review of your recent stay at our Crowne Plaza Dulles. We are glad that you enjoyed your stay and found our services good and our staff so welcoming. Our goal is to make all our guests feel at home, so we are especially pleased when you are greeted by our smiling front desk agents.
We look forward to the opportunity to host you again the next time you travel through the Dulles area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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446 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Lilly, PA
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 24, 2013

This Hotel think about their Customers in everything they do. There is a floor totally for it's travelers, has snacks, coffee, etc. free of charge and the floor the people who are flying are on is a quiet zone. Could not ask for more
The beds are very comfortable and pillows are great.
I really enjoyed our time there, the only problem was I wish we could have stayed longer!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 1, 2013
Thank you for your review of your recent stay at our hotel. We are so glad that you enjoyed your visit. The floor you are referring to is our Club Level which provides access to our Club Lounge with complimentary snacks, beverages and weekday continental breakfast, as well as additional guest room amenities. We welcome all guests to consider upgrading to the Club level during your next visit.
We look forward to hosting you again during your next visit to the Herndon area.

Sincerely,
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Fredericksburg, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2013

Had a great stay here while on a business trip for training in Herndon. Hotel was located within convenient walking distance from the training facility I went to, but the hotel also offered a courtesy shuttle to and from the training site. The staff was fantastic, especially Mark, who advised me several times on dining locations in the area. He and the rest of the staff made me feel like I was at home: they greeted me every time I entered and never turned me down for a conversation. Wonderful experience.

Room Tip: I was automatically upgraded to the club level, and my room was great.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 1, 2013
Thank you for your recent review of your stay at our Crowne Plaza Dulles Airport hotel. We are so happy that you found our hotel a great place to stay and convenient for your business trip. Many guests take advantage of our courtesy shuttle to local office parks.
We feel that our employees truly make the difference for providing our guests with a great stay, so were pleased that they made you feel like you were at home. I will forward your nice comments regarding Mark and other staff members to our management team.
Thank you for choosing Crowne Plaza, and we look forward to the opportunity to host you again.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Senior Contributor
43 reviews 43 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed September 22, 2013

We have stayed in Crown Plaza as a part of our travel from Dublin to Honolulu. We have decided to stay in this hotel based on few criteria free wifi, free breakfast and swimming pool.
We are very pleased with our choice. Very close to Dulles Airport, very helpful front desk along with all hotel staff.
We got child cot delivered to our room in no time, breakfast was served in restaurant adjoined to hotel, was plenty full and staff was very attentive.
Underground parking was very convenient. Hotel is located close-by several fast food chains and next door ro gasoline station where you can replenish drinks and snacks supplies.
Our two year old girl was bit let lagged waking us up at 3am, so from my own experience I can say that channel selection was pretty descent.

We will definitely stay in this branch of Crowne Plaza again!!
Keep up the great work guys!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 10, 2013
Thank you for your recent review of our Crowne Plaza Dulles. We are glad that you enjoyed your guestroom and breakfast in Houlihan's Restaurant, and also liked our convenient location to Dulles Airport and shopping.
We hope you enjoyed your trip to Hawaii and that we will have the opportunity to host you on your return trip home.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlothian, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 18, 2013

My wife and I have stayed at the Crowne Plazza Dulles several times before and after overseas trips and we consider this hotel and these folks the best of the best.
They - Mark, Ashley, and Patrick go above and beyond to make your stay the best.
Hats off to the rest of the staff I don't know but see the results.
Thanks Crowne Plazza Dulles!!
You folks ARE number one in our book!
Steve and Annie

Room Tip: Just ask - seriously - if you need a particular location or something extra - just ask.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 1, 2013
Thank you for your recent review of our Crowne Plaza Dulles Airport hotel. We always enjoy welcoming back return guests. Many guests like the convenience of our Park, Stay & Go package, providing 24-hr complimentary van shuttle to/ from Dulles Airport.
We are especially pleased when we hear that our staff provided great service to our guests.
I will forward your nice comments regarding our front desk agents to our management team.
We look forward to welcoming you back on your next trip from Dulles Airport.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus< NC
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 12, 2013

First of all everything was very nice from check in, thru checking out! The front desk staff was very friendly, each evening when I would come in, one of the staff (Paul) would greet me, and ask, "How was your day Mr. Owens" which I thought was nice, that they would remember their guest.

I had some concern since I used Hotwire, about what kind of room I would get, but at check in, Paul at the front desk was very accommodating to my need for a nonsmoking room, since I have allergies. The room was always cleaned and well kept. They have a restaurant on site, which was nice for when I came in late, to grab a quick bite before heading to my room.

I look forward to stay here again!

Room Tip: All the rooms are nice, I preferred the room facing the front, (the first time I stayed in June), th...
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  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, September 16, 2013
Thank you for your review of your recent stay at our hotel. Our front desk staff always enjoys welcoming return guests. We are glad that you enjoyed your guest room as well as our Houlihan's Restaurant. With the cooler weather arriving, I would like to recommend trying our Down Home Pot Roast, Roasted Chicken or the Rustic tomato soup with grilled cheese fritters.
Thank you for choosing Crowne Plaza, and we look forward to welcoming you back during your next visit to Herndon.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 10, 2013

The hotel was well-placed and a decent location in which to stay and park for a vacation trip. The shuttle took me to and from the airport as expected. When I emailed the hotel to ask them a question, I received an email in return within 12 hours. The hotel shuttle was a little late picking me up at Dulles (10 minutes or so), and the driver immediately apologized, saying that the shuttle had been completely empty and he'd had to fill the tank up. When I returned to my car after 12 days, my front passenger tire was completely flat. I realized something sounded weird after driving 100 yards or so, and so did Paul, a hotel employee. He changed the tire to the spare for me and he called around to find a place who could replace my tire on a Sunday. He made a frustrating situation a lot less frustrating. I will stay here again, mostly because of the people and the customer service.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, September 12, 2013
Thank you for your recent review of our Crowne Plaza Dulles hotel. We are glad that you enjoyed our convenient location and the complimentary van shuttle to & from Dulles Airport. Finding a flat tire upon your return trip is a frustrating way to end a trip, so we were very happy to learn that our employee Paul went above and beyond and helped you by changing your tire.
I will forward your nice comments to our management team. We look forward to hosting you again during your next trip from Dulles Airport.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Herndon
#4 Business Hotel in Herndon
#6 Romantic Hotel in Herndon
#6 Family Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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