The hotel was well-placed and a decent location in which to stay and park for a vacation trip. The shuttle took me to and from the airport as expected. When I emailed the hotel to ask them a question, I received an email in return within 12 hours. The hotel shuttle was a little late picking me up at Dulles (10 minutes or so), and the driver immediately apologized, saying that the shuttle had been completely empty and he'd had to fill the tank up. When I returned to my car after 12 days, my front passenger tire was completely flat. I realized something sounded weird after driving 100 yards or so, and so did Paul, a hotel employee. He changed the tire to the spare for me and he called around to find a place who could replace my tire on a Sunday. He made a frustrating situation a lot less frustrating. I will stay here again, mostly because of the people and the customer service.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more less
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- Also Known As:
- Crowne Plaza Herndon
- Crowne Plaza Hotel Herndon