I travel to the area on business about 1 week per month, and for over 4 years now this is the place I call home while I'm here. The rooms are always very clean, the bed is comfortable, the location convenient, and the customer service is always exceptional! I travel a lot, and if all other things are equal, the thing that keeps me coming back to a hotel is customer service. At the Crowne Plaze-Herndon, they make me feel like a special guest. I really want to highlight one of the front desk staff, Mr. Edin Navarro, who for 4 years now acknowledges me by name as I enter the front doors,and anytime he sees me inside the property. When I see Edin at the front desk upon check in, I know I'll receive exceptional service. It's folks like him that keep me coming back to the CP. David, thanks to you for hiring great people, and great job promoting Edin- I noticed his name on the Desk Manager placard last time I checked in. If you hire and create more staff like him--people will keep coming back, Thanks for always making me feel at home.