I woke up the second night of my stay to find my son's bed covered in ants. When I asked them how they would resolve it, they told me I needed to work through Orbitz. I called Orbitz and they contacted the hotel manager, who claimed they had sent up a pest control person and no ants were found. Unfortunately for them, I took pictures of my son's bed and the pictures show the Crowne Plaza to be lying. I would avoid this hotel at all costs. By the way, if you want to see the photos, just post your email address and I'll be happy to send them to you.