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“Comfortable and quiet even with large groups” 4 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #4 of 20 Hotels in Herndon
Certificate of Excellence
Vancouver, Washington
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Comfortable and quiet even with large groups”
4 of 5 stars Reviewed June 3, 2013

We were a small group of students and chaperones at the hotel for nearly a week. I observed many other larger groups at the hotel too; but never felt like the groups were overly noisy.
The hotel room was average in size, clean and comfortable.
The wait staff for our breakfasts were helpful and polite. The breakfast was nothing special but nice to have a hot breakfast.
The pool and hot tub was a good relaxer at the end of a busy day, but whenever there was a group, it got very noisy and echo-ey in the pool room.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, June 5, 2013
Thank you for your recent review of our hotel. We are glad that you enjoyed your stay and found our hotel quiet and comfortable. We love hosting tour groups from around the country every spring. The pool and whirlpool sound like the perfect way to relax after a long day of sightseeing.
Thank you for choosing Crowne Plaza and we look forward to the opportunity to host your group again in the future during your next visit to the Washington D.C. area.

Sincerely,
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514 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Sterling, Virginia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 28, 2013

This was my second stay at this Crowne Plaza, and it did not disappoint either time. I wanted a short "stay-cation" and used this hotel to achieve the brief break from reality. The hotel is located near many restaurants and has a great Houlihan's on site as well. Entertainment is not far as there is a movie theater just across the street. You cannot beat that! The staff is friendly and helpful as well.

Room Tip: Tower rooms are quieter and updated.
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  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, May 30, 2013
Thank you so much for your positive comments regarding your recent stay at our Crowne Plaza Dulles Airport. We love to welcome return guests and are glad that you enjoyed our Houlihan's Restaurant as well as location. We especially like to hear that our staff was helpful as their actions emphasize our focus on customer service.
We look forward to welcoming you back for your next getaway.

Sincerely,
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Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 26, 2013

On a busy weekday with non-smoking rooms unavailable, the receptionist went out of her way to check for cancellations and upon my arriving at the hotel she was able to get me a non-smoking room. Excellent and personable service. Clean rooms and quiet comfort. The shuttle service is dependable and nice too.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, May 28, 2013
Thank you for your review of your recent stay at our hotel. We emphasize focusing on our customers, so we are especially pleased when our staff provides excellent customer service. We are also glad that you enjoyed your guest room as well as our 24-hr complimentary van shuttle to & from Dulles Airport.
Thanks for choosing Crowne Plaza and we look forward to the opportunity to host you again!

Sincerely,
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 18, 2013

My luggage was lost so the staff showed so much concern and pleasantness toward me. They constantly tried to make me comfortable and relayed phone calls from the airline and AAA. Without this attention I would have not survived. Thank you staff.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, May 21, 2013
Thank you for your recent review of your stay at our hotel. Our management team focuses on providing excellent customer service, so we are especially pleased when our staff is very helpful to our guests. Lost luggage is particularly challenging during a trip, so we are glad that we could help in any way.
Thank you for choosing Crowne Plaza!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
55 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 17, 2013 via mobile

Very nice hotel and the rooms are great however they do not allow you to use the pool from 11am to 4pm. It is open at 6am to 11am but by the time I get up(I am on vacation) and eat it's closed. Then at 4 pm it really only gives me 1 hr before meeting friends for dinner. I love to swim and also have taught swimming and have my CPR certificate but they insist a life guard has to be on duty. Do what the other hotels do and the Hyatt across the street does, put a sign that says no life guard on duty swim at your own risk. Not a good choice management of Crowne Plaza for us older travelers. Need to put on your Internet site so other travelers don't make the mistake the in choosing to stay here and not able to use the beautiful but unused pool.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, May 21, 2013
Thank you for your recent review of our hotel. I am glad that you enjoyed our hotel and your guestroom. I apologize for any inconvenience you experienced because our pool was closed between 11am and 4pm (the pool hours on weekends are 8am-10pm). Unfortunately it is a Fairfax county regulation that hotels cannot have their pool open without lifeguard supervision, so this necessitates hotels having restricted pool hours. Our hotel follows this law so cannot allow guests to swim at their own risk.
We hope that you will consider staying with us again during your next visit to the Herndon area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Virginia
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 13, 2013

Recently stayed over night before 10 day trip. Did the park and fly with shuttle. All worked fine. Room was nice, clean, comfortable. No problems with shuttle to/from Dulles. Parking was plentiful and convenient. A great value. Will use again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, May 15, 2013
Thank you for your nice comments regarding your stay at our hotel. We are glad that you enjoyed the value of our Park, Stay & Go package. This package is very popular because you can avoid airport daily parking fees and instead park your car in our garage and hop on our complimentary 24-hr van shuttle to Dulles Airport.
We look forward to hosting you again during your next trip from Dulles Airport. Thank you for choosing Crowne Plaza!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

I Stayed here for a weekend and it was amazing.breakfast was very nice, I order omelettes and they were delicious.fitness center is wonderful had everything you need. Mark and edin have excellent costumer service, I used the concierge service a couple of time and they couldn't be more helpful..I definitely would recommended this hotel..

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, May 8, 2013
Thank you for your nice comments about your recent stay at our hotel. We are glad that you enjoyed your breakfast in our Houlihan's restaurant as well as the customer service from our guest service agents. I will forward your comments regarding their great service to our management team.
Thank you for choosing Crowne Plaza and we look forward to the opportunity to host you again.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Herndon
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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