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“Great as always” 5 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #5 of 20 hotels in Herndon
Washington DC, District of Columbia
1 review
“Great as always”
5 of 5 stars Reviewed April 15, 2013

The service and professionalism was excellent. It's refreshing to be treated well when you're on the road. Siddique checked me in and was particularly helpful and gracious. Thanks so much. I'll definitely be coming back when I stay in Washington.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, April 16, 2013
Thank you for your review regarding your recent stay at our hotel. Our staff's goal is to exceed our customers' expectations, so it is especially nice to hear that you experienced such good service from our guest service agent.
We love to welcome return guests and look forward to the opportunity to host you again during your next visit to Herndon.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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371 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
Hendersonville, North Carolina
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 13, 2013

Had a reunion of the unit I served with in Viet Nam. We were booked into the Crowne Plaza Dulles Airport Hotel, which is four miles from the airport. We drove so had no dealing with the airport itself, but there were shuttles running from the hotel to the airport on a regular schedule. The hotel was very satisfactory in every issue, they were very accomodating in all ways. Rooms were very clean, quiet even though we were just next door to the toll road. The restaurant on site was quite pricey, good food for the one meal we ate there. Taco Bell and Wendy's just right next door, and across the street were several varied restaurants. It was a great place to stay for the eight day trip.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, April 15, 2013
Thank you for your recent review of our hotel. We always look forward to every year when we have the honor to host the military reunion groups. We are glad that you enjoyed your stay with us and found your room comfortable and clean.
Our Houlihan's Restaurant is a fun place for groups to get together during down time. While not as inexpensive as the nearby fast food alternatives, Houlihan's entrees all include a choice of soup or salad. I'd like to recommend the new Roasted Chicken entree and the Down Home Pot Roast for your next visit. We look forward to the opportunity to host you and your reunion group the next time your event is in the Washington D.C. area.

Sincerely,
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Moon Township, Pennsylvania
1 review
5 of 5 stars Reviewed April 13, 2013

From the time you step into the hotel to the checkout time, you well feel happy; especially when you start your check in with Siddique or Patrick. In fact all staff are helpful and friendly. Rooms are well taken care of and I am lucku to have a priority club membership to be in the exuctive floor which is more interesting. Whenever in DC area, don't miss it.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, April 15, 2013
Thank you for your recent nice comments regarding our Crowne Plaza. Our goal is to make all guests feel welcome and comfortable, so we are especially happy when our team members like Siddique and Patrick provide excellent service.
We look forward to the opportunity to host you again during your next visit to the Dulles area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annandale, Virginia
1 review
5 of 5 stars Reviewed April 12, 2013

i stayed in this hotel last month. the rooms, bathrooms are very clean. breakfast buffet are delicious even though they don't have a lot of food.jana and edin was very helpful they help how to get to washington DC. i would highly recomemndeed this hotel to the rest of my family and friends..tahnk you so much people!!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, April 15, 2013
Thank you for your review regarding our hotel. We are glad that you found our location convenient and enjoyed breakfast in Houlihan's Restaurant. I will forward your nice comments about our front desk guest service agents to our management team.
We look forward to the opportunity to welcome you back. Our hotel is just three miles from the Reston Wiehle Ave. metro station opening in January, 2014, which will make your next trip even more convenient to visiting Washington D.C. attractions.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 9, 2013 via mobile

We found the location very convenient. However, our room faced the neighborhood soccer field. The lights stay on until midnight and we had only sheer window coverings. In addition, this room seemed excessively warm. We used air conditioning even though outside temps were well below normal. Staff and restaurant staff were all extremely friendly. I would stay here again, in another room.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, April 11, 2013
Thank you for your recent review of our hotel. We are glad that you enjoyed your stay and found our hotel so convenient. For any future stays, if you would like your guestroom darker, our rooms do have blackout curtains that are on the side of the sheer curtains that you may close to make your room dark.
Despite the unusual heat this week, the individual guest room thermostats are programmable to the preferred setting of individual guests. I will forward your comments to our maintenance department so they can check the air conditioning unit's controls.
We look forward to the opportunity to host you again during your next visit to the Dulles area.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elizabethville, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 9, 2013

I stayed at this hotel for a Vietnam Veterans Reunion. The staff was very nice & helpful. The rooms were very clean & comfortable. The airport shuttle was always on time and runs every 30 minutes. The restuarant is a "Houlihans". The food & service was very good and the staff was friendly & efficient. The hotel is a little out of the way if you want to visit downtown DC. There is a good bus & then metro connection from Dulles Airport, 5 minutes away by hotel shuttle, but you will spend at least an hour getting there. A new metro station, just a couple miles from the hotel, is scheduled to open soon. This will make it quicker to get to downtown. I would stay here again the next time I visit DC.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, April 11, 2013
Thank you for your review of your recent stay at our hotel. Our staff always enjoys hosting the military reunion groups that visit every year, so we are very happy that you enjoyed your stay at our Crowne Plaza.
We are also looking forward to the opening of Metro's new Silver line. Our hotel is just four miles from the Wiehle Ave. Reston metro stop that is scheduled to open January, 2014. This new metro option will make it very convenient for guests like yourselves to visit D.C. attractions.
Thank you for choosing Crowne Plaza and we look forward to having your reunion group visit us again!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

I love staying at this Crowne Plaza. The front desk staff, especially Siddique, are very welcoming and helpful. The rooms are clean have everything you need for a great night's stay. Lots of restaurants to choose from nearby. This is always my first choice of hotels when I am in the area.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, April 9, 2013
Thank you for your nice comments regarding your recent stay. We are always happy to hear when our return guests love staying here and look forward to welcoming you back for another visit. I will forward your compliments about our front office staff to our management team.
Thank you for choosing Crowne Plaza again.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Herndon
#3 Business Hotel in Herndon
#6 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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