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“3/25 - 3/29 stay” 4 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #4 of 20 Hotels in Herndon
Certificate of Excellence 2014
Wilmington, Delaware
1 review
1 helpful vote 1 helpful vote
“3/25 - 3/29 stay”
4 of 5 stars Reviewed March 25, 2013

Excellent Front Desk Service -- Friendly, Courteous Help provided by Siddique upon checkin! The breakfast coupons provided for Houlihan's were much appreciated....we received a complementary upgrade to a nicer room with quick expression of concern regarding our specific room preferences -- MUCH APPRECIATED!!

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 26, 2013
Thank you for your recent review of your stay at our hotel. We focus on providing excellent customer service so appreciate when we hear that our guest service agents were friendly and courteous. I will forward your nice comments to our management team.
We hope you will stay with us again during your next visit to the Dulles area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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426 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Cleveland, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2013

This hotel staff is A1 plus. I needed to call for the shuttle due to a late arrival and Andrew who was a trainee, I might add, was courteous, respectful and provided a timeline of the shuttle's arrival. He also checked me in and acknowledged me as a priority customer. The room and bathroom were immaculate and the accessibility to the restaurant next door was great. Upon checkout, Patrick ensured my bill was correct, my services during my stay were met, breakfast on the go if needed, and ensured the shuttle was running on time. I will be back to stay at this location, regardless of business or pleasure.

Room Tip: Go for the king size room and an upper floor, it's very quiet and the bed is luxurious!!!
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 26, 2013
Thank you for your review of your recent stay at our hotel. We are so pleased that you experienced excellent service from our staff. I will also forward your nice comments regarding your room and bath's immaculate condition to our housekeeping department.
We value our Priority Club guests and enourage all our guests to sign up and enjoy the benefits of the IHG Priority Club.
Thank you for choosing Crowne Plaza.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2013 via mobile

Wonderful hotel,good service and amazing concierge service,deysi,jana,edin was helpful in answering all our questions.they work hard for making our staya memorable one. Of course i will recommended this hotel to my friends and i will back soon as i can

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 26, 2013
Thank you for your nice comments regarding your recent stay at our hotel. Our goal is to exceed our guests' expectations, so we are especially pleased when guests tell us that our staff worked hard to make your stay memorable and enjoyable.
We look forward to having you back as a return guest in the future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 20, 2013

All aspects of the hotel are conducive for business/ meetings with no one particular standout feature - just everything done well for comfort. The front desk staff is very helpful and friendly especially Patrick, Siddigue and James.

Room Tip: They have a smoking section which is away from the bulk of the rooms.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 21, 2013
Thank you for your nice comments regarding your recent stay at our hotel. Being away from home for business can be difficult, so we are glad when our staff and amenities can help make your trip easier.
We value our return guests and look forward to the opportunity to host you again during your next visit to the Dulles area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, OH
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 20, 2013

This hotel offers a good location, comfortable rooms, but the staff is just great! Everyone at the desk is courteous, friendly, helpful, and so on. Several hours after my check in, a guest service representative called my room to insure that everything was okay, and best wishes for a restful evening. How many properties do that any more? Always my first choice of hotels in the Washington Dulles Airport area.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 21, 2013
Thank you for your feedback regarding your recent stay at our hotel. We are glad that you found our rooms comfortable and enjoyed our location, but even more pleased that you experienced great customer service from our front desk agents. I will forward your nice comments regarding our staff to our management team.
Thanks for choosing Crowne Plaza Dulles.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenville, West Virginia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2013

I want to take a moment to compliment Rajni and Leslie for doing SO much to make our stay pleasant. We felt you two went above and beyond to answer our questions and help us out. You were our first night on a vacation that took us to Budapest and Vienna, but one of our best stays was that first night at the Crowne Plaza. We were really pleased to park our car for over a week for $40. Chances are very good that if we need to catch a night before a flight out of Dulles that we will be spending it with you.
Keep smiling and keep up the good work!:)

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 21, 2013
Thank you for your nice comments regarding your recent stay. Our goal is for our staff to provide excellent customer service, so we love to hear when members of our team go above and beyond in helping our guests. I am glad that our Park, Stay & Go package worked well for you and that we started your vacation out so well.
We look forward to hosting you again during your next flight from Dulles Airport. Thank you for choosing Crowne Plaza.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 19, 2013

Edio and Mark were great. Very helpful and accommodating. Thank them for me. They made my stay very nice. Please keep good employees like them on staff there are places around the property foe eating which is always a great thing.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 21, 2013
Thank you for your recent review of our hotel. We are glad that you enjoyed your stay and our convenient location. We especially like to get nice feedback like your regrding the helpfulness of our staff and will forward your compliments to our management team.
Thanks for choosing Crowne Plaza, and we look forward to hosting you again during your next visit to the Dulles area.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Herndon
#6 Family Hotel in Herndon
#7 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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