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Crowne Plaza Dulles Airport Hotel: Traveler Reviews

3.5 of 5
2200 Centreville Road, Herndon, VA 20170
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Crowne Plaza Dulles Airport Hotel
Ranked #5 of 21 hotels in Herndon
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263 reviews from our community

Traveler rating
    138
    65
    33
    15
    12
See reviews for
Families
27
 
Couples
47
 
Solo
49
 
Business
127
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
West Palm Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great Business Traveler Spot”
4 of 5 stars Reviewed March 20, 2013

All aspects of the hotel are conducive for business/ meetings with no one particular standout feature - just everything done well for comfort. The front desk staff is very helpful and friendly especially Patrick, Siddigue and James.

Room Tip: They have a smoking section which is away from the bulk of the rooms.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask dfish50 about Crowne Plaza Dulles Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review
March 21, 2013
Thank you for your nice comments regarding your recent stay at our hotel. Being away from home for business can be difficult, so we are glad when our staff and amenities can help make your trip easier.
We value our return guests and look forward to the opportunity to host you again during your next visit to the Dulles area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, OH
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
“Excellent staff!”
4 of 5 stars Reviewed March 20, 2013

This hotel offers a good location, comfortable rooms, but the staff is just great! Everyone at the desk is courteous, friendly, helpful, and so on. Several hours after my check in, a guest service representative called my room to insure that everything was okay, and best wishes for a restful evening. How many properties do that any more? Always my first choice of hotels in the Washington Dulles Airport area.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask dberk about Crowne Plaza Dulles Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review
March 21, 2013
Thank you for your feedback regarding your recent stay at our hotel. We are glad that you found our rooms comfortable and enjoyed our location, but even more pleased that you experienced great customer service from our front desk agents. I will forward your nice comments regarding our staff to our management team.
Thanks for choosing Crowne Plaza Dulles.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenville, West Virginia
1 review
3 helpful votes 3 helpful votes
“Impressed”
5 of 5 stars Reviewed March 19, 2013

I want to take a moment to compliment Rajni and Leslie for doing SO much to make our stay pleasant. We felt you two went above and beyond to answer our questions and help us out. You were our first night on a vacation that took us to Budapest and Vienna, but one of our best stays was that first night at the Crowne Plaza. We were really pleased to park our car for over a week for $40. Chances are very good that if we need to catch a night before a flight out of Dulles that we will be spending it with you.
Keep smiling and keep up the good work!:)

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask edcwood about Crowne Plaza Dulles Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review
March 21, 2013
Thank you for your nice comments regarding your recent stay. Our goal is for our staff to provide excellent customer service, so we love to hear when members of our team go above and beyond in helping our guests. I am glad that our Park, Stay & Go package worked well for you and that we started your vacation out so well.
We look forward to hosting you again during your next flight from Dulles Airport. Thank you for choosing Crowne Plaza.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
2 helpful votes 2 helpful votes
“Tripadvisor”
3 of 5 stars Reviewed March 19, 2013

Edio and Mark were great. Very helpful and accommodating. Thank them for me. They made my stay very nice. Please keep good employees like them on staff there are places around the property foe eating which is always a great thing.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Rhonda M about Crowne Plaza Dulles Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review
March 21, 2013
Thank you for your recent review of our hotel. We are glad that you enjoyed your stay and our convenient location. We especially like to get nice feedback like your regrding the helpfulness of our staff and will forward your compliments to our management team.
Thanks for choosing Crowne Plaza, and we look forward to hosting you again during your next visit to the Dulles area.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Great over night and car park for long trip”
5 of 5 stars Reviewed March 18, 2013

My husband and I chose this hotel for the cost effective long term parking. The room rate included 14 days covered parking with additional weekly parking for $40.00 per week. This was a lot cheaper than 30 days uncovered parking at the airport.

We found our over night stay to be most comfortable. The hotel was very clean and well staffed. They offer free airport shuttle that was quick and pleasant (even at the crack of dawn!). We will stay with them in the future when flying out of DC, be it for a weekend or another month long trip.

It was very nice to get a good nights rest in a clean,quiet and well appointed airport located hotel. The only addition I would add to this lovely hotel would be something in a quick breakfast you could grab on the way to the airport shuttle. But this will not keep me from staying here in the future.

P.S. Thumbs up and a big thank you to Edin and Rajni. Your helpfulness in making copies of our passports and vaccine cards was a blessing.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask whiskmagic about Crowne Plaza Dulles Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review
March 21, 2013
Thank you for your nice comments regarding your recent stay at our hotel. We are glad that you enjoyed our Park, Stay & Go package, which is very popular because of its complimentary parking and 24-hr transportation to/from Dulles Aiport. I will pass along your suggestion to our food & beverage department about having food available for purchase for very early departures.
I will also forward your positive comments regarding the helpfulness of our guest service agents to our management team.
We always welcome return guests and look forward to hosting you during your next trip from Dulles Airport.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Region: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Herndon
#11 Family Hotels in Herndon
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Crowne Plaza Dulles Airport Hotel
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