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“Excellent staff!” 4 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #5 of 20 Hotels in Herndon
Akron, OH
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
“Excellent staff!”
4 of 5 stars Reviewed March 20, 2013

This hotel offers a good location, comfortable rooms, but the staff is just great! Everyone at the desk is courteous, friendly, helpful, and so on. Several hours after my check in, a guest service representative called my room to insure that everything was okay, and best wishes for a restful evening. How many properties do that any more? Always my first choice of hotels in the Washington Dulles Airport area.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 21, 2013
Thank you for your feedback regarding your recent stay at our hotel. We are glad that you found our rooms comfortable and enjoyed our location, but even more pleased that you experienced great customer service from our front desk agents. I will forward your nice comments regarding our staff to our management team.
Thanks for choosing Crowne Plaza Dulles.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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394 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Glenville, West Virginia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2013

I want to take a moment to compliment Rajni and Leslie for doing SO much to make our stay pleasant. We felt you two went above and beyond to answer our questions and help us out. You were our first night on a vacation that took us to Budapest and Vienna, but one of our best stays was that first night at the Crowne Plaza. We were really pleased to park our car for over a week for $40. Chances are very good that if we need to catch a night before a flight out of Dulles that we will be spending it with you.
Keep smiling and keep up the good work!:)

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 21, 2013
Thank you for your nice comments regarding your recent stay. Our goal is for our staff to provide excellent customer service, so we love to hear when members of our team go above and beyond in helping our guests. I am glad that our Park, Stay & Go package worked well for you and that we started your vacation out so well.
We look forward to hosting you again during your next flight from Dulles Airport. Thank you for choosing Crowne Plaza.

Sincerely,
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Denver, Colorado
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 19, 2013

Edio and Mark were great. Very helpful and accommodating. Thank them for me. They made my stay very nice. Please keep good employees like them on staff there are places around the property foe eating which is always a great thing.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 21, 2013
Thank you for your recent review of our hotel. We are glad that you enjoyed your stay and our convenient location. We especially like to get nice feedback like your regrding the helpfulness of our staff and will forward your compliments to our management team.
Thanks for choosing Crowne Plaza, and we look forward to hosting you again during your next visit to the Dulles area.

Sincerely,
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Greensboro, North Carolina
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 18, 2013

My husband and I chose this hotel for the cost effective long term parking. The room rate included 14 days covered parking with additional weekly parking for $40.00 per week. This was a lot cheaper than 30 days uncovered parking at the airport.

We found our over night stay to be most comfortable. The hotel was very clean and well staffed. They offer free airport shuttle that was quick and pleasant (even at the crack of dawn!). We will stay with them in the future when flying out of DC, be it for a weekend or another month long trip.

It was very nice to get a good nights rest in a clean,quiet and well appointed airport located hotel. The only addition I would add to this lovely hotel would be something in a quick breakfast you could grab on the way to the airport shuttle. But this will not keep me from staying here in the future.

P.S. Thumbs up and a big thank you to Edin and Rajni. Your helpfulness in making copies of our passports and vaccine cards was a blessing.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 21, 2013
Thank you for your nice comments regarding your recent stay at our hotel. We are glad that you enjoyed our Park, Stay & Go package, which is very popular because of its complimentary parking and 24-hr transportation to/from Dulles Aiport. I will pass along your suggestion to our food & beverage department about having food available for purchase for very early departures.
I will also forward your positive comments regarding the helpfulness of our guest service agents to our management team.
We always welcome return guests and look forward to hosting you during your next trip from Dulles Airport.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 18, 2013

The lobby was ok, but as soon as I stepped on to an elevator, all I smell was mold and musty odor. It got worse down the hallway and even worse in my room. The hotel is very run down and the beds were awful, unless you like to feel the springs. When I complained to the front desk clerk, she said nothing and didn't even offer an apology. There wre bubbles in the wallpaper where there had been leaks and mold on the ceiling.

I stay in the Dulles are every week, 3 nights a week, and all my stays at different hotels have been a great experience. I will never return to this hotel.

Room Tip: I don't think they have a good room
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 20, 2013
Thank you for your recent review of our hotel. We are sorry that we did not meet your expectations, and I have forwarded your comments to our engineering and housekeeping departments for follow up. We are currently in the process of placing new mattresses in our guestrooms and will have a new bedding package in all guestrooms by mid-2013.
Please contact me at sharon.cummiskey@cwhotels.com if you would like to further discuss your stay. We hope to have the opportunity to host you and to exceed your expectations should you choose to visit us again.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edison, New Jersey
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 16, 2013

I was in crowne plaza for a night in feb. the hotel was very clean, had good facilities, pool, net. Room was neat, clean and enjoyed the stay here. Staff was very friendly as well (spl Edin and Rajni)... Will definitely look for crowne plaza if planning to go nearby...

Room Tip: I had room on 4th for...really good and clean room and had great view...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 18, 2013
Thank you for your review regarding your recent stay at our hotel. We are pleased that you enjoyed our hotel's amenities and that our front desk agents were friendly and helpful. I also will forward your nice comments regarding the cleanliness of our guest rooms to our housekeeping department.
Thank you for choosing Crowne Plaza and we look forward to hosting you again during your next visit to the Herndon area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denton, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2013

I had to fly in for a one-night trip to Herndon, and got the Crowne Plaza via Priceline. The hotel was clean, well-lit, and had a very friendly staff (especially Patrick and Siddique). Will definitely stay there the next time I am in Herndon!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, March 15, 2013
Thank you for your nice comments regarding your recent stay at our hotel. We are glad that you enjoyed your stay and our friendly staff.
We hope you will stay with us again during your next visit to Herndon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Herndon
#5 Family Hotel in Herndon
#7 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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