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“Gorgeous hotel, but needs some work....” 4 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #5 of 20 hotels in Herndon
Asbury Park, New Jersey
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Gorgeous hotel, but needs some work....”
4 of 5 stars Reviewed February 19, 2013

We stayed here for two days this past weekend. The hotel was gorgeous, and the location was perfect for us. We were going to the Air and Space Museum and it was only a ten minute ride. It was very convenient to have Houlihan's right in the lobby and we did dinner there both nights- one night in the restaurant and the other night, room service. Room service was very quick- less than twenty minutes. The downside to the hotel was that I noticed a lot of things that needed work. Our shower did not drain at all one night- there was still water in it the next morning. The water level in the toliets was extremely low. The water in the shower did not get hot at all one morning. But other than these things, we enjoyed our stay. The staff- especially the front desk staff- was cheerful, professional, and helpful, and the room itself was very nice.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, February 22, 2013
Thank you for your recent feedback regarding your stay at Crowne Plaza Dulles Airport. We are glad that you enjoyed your visit and your dining experience at Houlihan's Restaurant. For future visits, you might want to consider our Air & Space package, which includes two tickets to the Udvar-Hazy Smithsonian Museum as well as complimentary transportation to and from the museum.
I also appreciate your feedback regarding the water issues in your bathroom and will pass these comments along to our engineering department. Unfortunately sometimes issues do arise, but we welcome the opportunity to repair them as soon as we are notified by the guest.
We hope to have you visit us again during your next visit to the Dulles area.

Sincerely,
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372 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
beijing
1 review
5 of 5 stars Reviewed February 18, 2013

After a 13-hours long flight, I was very tired. Hotel is near the airport, then we have a good sleep here. Good breakfast, outside is quiet all night. A/C noise is a problem needs to concern.
Very helpful staffs Siddique & Mark! Thank you!

Room Tip: A/C noise is a problem needs to concern.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, February 22, 2013
On behalf our our Crowne Plaza Dulles Airport staff, I would like to thank you for choosing our hotel for your recent stay. We appreciate your review and are glad to hear that you had a restful sleep and enjoyed the Houlihan's breakfast. I will also pass along your positive comments regarding Siddique and Mark's helpfulness to our hotel team.

Sincerely,
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Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2013

I travel for work usually 5 days a week every week . I stay in the DC area several nights each week . My favorite hotel is the Crowne Plaza Dulles Hotel. I am a real stickler for on time van service , you can set your watch by their van , both for pickup at Airport and leaving going back . They have great food in the hotel and there are several fast food places close by . There is a Starbucks in shopping area across the street. There is a FedEx there as well.If you stay there more than a few times Leslie , Siddiqur, and Deysi will know your name when you check in !!!!! They are always so pleasant and helpful after a long day on the road!!!!! I wish I could rate it higher than excellent , it's that good .
Robert

Room Tip: Never really had a bad room there ? The ones at very back maybe a little quieter .
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, February 21, 2013
Dear Robert,

Thank you for your great feedback from your recent stay at our Crowne Plaza Dulles Airport. We are so pleased that you enjoyed our Houlihan's Restaurant as well as our convenient location. Worldgate Centre across the street has a nice selection of 15-20 restaurants as well as shops and a multiplex theatre.
We focus on ensuring that our 24-hr van shuttles depart on a timely basis as we know that many of our guests are either rushing to catch a flight at Dulles Airport or arriving tired after a day of traveling. I will also pass along your nice comments regarding the service of Leslie, Siddique and Deysi to our hotel team.

Sincerely,
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Scottsdale, Arizona
1 review
5 of 5 stars Reviewed February 17, 2013

I am really happy with my stay, it is a one of the best places I Know, the staff is supper helpful (Mark and Edin especially)
clean rooms , great breakfast.
Will be back again for sure.Good location and services near by.
Close to the Airpost and the freeway without the noise.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, February 21, 2013
Dear Andrew,

Thank you for your recent review of our Crowne Plaza Dulles Airport. We are so pleased that you enjoyed your guestroom as well as Houlihan's breakfast. We strive to achieve excellent guest service and were glad to hear that our guest service agents Mark and Edin were very helpful.
We are looking forward to the opportunity to host you again during your next visit to the Dulles area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2013 via mobile

I was picked up at the airport in a most timely manner. The driver was very polite and helpful. Checkin was a breeze. Mr. Siddique was very professional. He sun jested the in house restaurant for dinner, as well as, a few other great options. He pointed out the features of the hotel and thanked me sincerely for choosing to stay at The Crowne Plaza Dulles Airport.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, February 18, 2013
Thank you for your recent review of the Crowne Plaza Dulles Airport. We strive to ensure that our guest's expectations are exceeded, so appreciate the kind words that you shared regarding our timely shuttle service and our Guest Service Agent, Siddique. We will share your comments with the hotel team and hope to host you again during your next visit to the Dulles area.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
1 review
5 of 5 stars Reviewed February 15, 2013

The front desk guys Paul, Siddique and Deysi are great. They always try to give me my room preference. Also Victor, the friendly bartender at Houlihans, greets you with a handshake and remembers who you are. The location is near to many restaurants, movie theatre and shops. The rates are also very reasonable.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, February 18, 2013
Thank you for taking the time to complete a review of your recent stay at the Crowne Plaza Dulles Airport. We are glad that you enjoyed your stay and received good service from Paul, Siddique and Deysi at the front desk, as well as Victor in Houlihan's.
Our Houlihan's Restaurant & Bar is very popular in the local community, but guests also enjoy the option of additional restaurants, shops and multiplex movie theatre within walking distance.
We look forward to the opportunity to host you again during your next visit to the Herndon area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, MD
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 13, 2013

My wife and I live about 95 miles from Dulles. Given the unpredictable conflict between traffic on the Washington Beltway and departure times for international flights we stay at this Crown Plaza several times a year. This is our 6th or 7th year staying here. We think it is perfect. Our vacation begins when we check in. The front desk staff (Paul, Deysi and Janna on this trip) is tops. The hotel must have good training -- all the staff are excellent in their appearance and performance. The spacious rooms are well appointed. This year (2013) they have upgraded the linens and toiletries to spa quality according to my wife. A constant drawing factor for us at this hotel is their covered garage for which they charge $40 a week, well below the airport parking charges. The Crown Plaza shuttle bus to Dulles runs every 30 minutes. This hotel takes all of the hassle out of departing from Dulles. At least twice we've stayed here upon arrival when hurricane conditions on the Chesapeake Bay made for a precarious drive home.

The hotel also hosts conferences and meetings. The Houlihan's restaurant is always nicely busy. The menu never disappoints. I don't know the number of rooms but the hotel's size is just right. Not so large that one gets lost or overwhelmed, not so small that some features are missing. The indoor pool is a nice feature.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, February 15, 2013
Thank you for your feedback regarding our Crowne Plaza Dulles Airport. We love to welcome return guests, and I am so happy that you have enjoyed your stays with us. We do focus on customer service and Paul, Deysi and Janna are great representatives of this service.
I am glad that you were able to take advantage of our 24-hr complimentary van shuttle to/ from Dulles Airport as well as the parking garage. Our Houlihan's Restaurant has new menu entrees like Shrimp Panzanella, Almond Crusted Tilapia and Roasted Chicken that you might like to try on your next visit.
We look forward to the opportunity to host you when you take your next trip from Dulles Airport!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Herndon
#3 Family Hotel in Herndon
#6 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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