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“A great hotel” 4 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #3 of 20 hotels in Herndon
Buckinghamshire, United Kingdom
Top Contributor
129 reviews 129 reviews
39 hotel reviews
Reviews in 72 cities Reviews in 72 cities
65 helpful votes 65 helpful votes
“A great hotel”
4 of 5 stars Reviewed December 13, 2012

What makes this place is the staff, nothing too much trouble, always friendly, day or night. Great breakfast, buffet or ordered on room service. Friendly bar and they cater for smokers outside with shelters and seating! Good bathroom facilities. Great pool and gym. Bus service right outside the door, or you can walk to the local mall. Looking forward to my next visit.

Room Tip: All rooms are quiet. Not much of a view from anywhere.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, December 19, 2012
Thank you for your recent review of our hotel. We are glad that you enjoyed your visit with us and were able to take advantage of our Houlihan's Restaurant as well as pool and gym. Our convenient location next to shopping and a multiplex movie theatre is also very popular with hotel guests. Once the new Silver line of metro opens late 2013, we will also be just 4 miles from the new Reston metro station, making easy access to Washington D.C. attractions.
We look forward to the opportunity to host you again during your next visit to the Dulles Corridor.

Happy Holidays!
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371 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
port orange, fl
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 21, 2012

Lowest price in Dulles area for Hotwire during October, however, it needs to have a free breakfast to be excellent at these prices, pool and spa were very nice and located right off toll way for easy access to DC sites

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, November 27, 2012
Dear Joe,

Thank you for your recent review of our Crowne Plaza. We are glad that you enjoyed our pool and spa, as well as our convenient location. If you choose to sightsee downtown, we have bus service in front of the hotel that goes directly to the closest metro stop, as well as Enterprise Car Rental located on-site.
While the special Hotwire rates do not include breakfast, we do offer several packages which do include breakfast. We hope to have the opportunity to host you again the next time you visit the Dulles area.

Best Regards,
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Silver Spring, Maryland
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 14, 2012

My husband and I live in Maryland and had an 8 AM flight from Dulles in Herndon, VA. The night before we were to leave, my sister mentioned that she had stayed at a hotel nearby and was able to leave her car there rather than pay for daily parking at Dulles. Since we were going away for 2 weeks, we decided to call and we made a reservation on the spot. The 'Park, Sleep, Fly' deal was perfect for us.
Yes, it would have cost less if we had only paid for parking for two weeks but by staying here we got a head start on our vacation by staying at a very nice hotel. Even more important though was the immediate stress relief of knowing we wouldn't run into any traffic problems to make us late nor would we have to wait at the airport for hours because we were too early.
We took advantage of the free coffee in the morning (alas, our flight was delayed until noon!). The staff was professional, the bed very comfortable. The shuttle was convenient and the driver very friendly. I would definitely recommend the hotel and the 'Park, Sleep, Fly' deal if that suits your needs.

Room Tip: Parking for those that are leaving their vehicle while flying out of Dulles is around the backside o...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, November 16, 2012
Dear Ms. Watson,

Thank you for your recent review of our hotel. I am glad that you took advantage of our popular Park, Stay and Go package and enjoyed your stay. I agree that is is very nice to begin a vacation feeling relaxed rather than worrying about D.C.rush hour traffic. I will pass along your nice comments regarding our van driver to our Transportation Manager and hope you will visit us again during your next trip at Dulles Airport.

Sincerely,
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Alexandria, Virginia
1 review
5 of 5 stars Reviewed November 12, 2012

I have to say that all the staff is very very helpful, friendly and caring. I take note of the kindness and proffesionalism of Edin, Siddiqne, and the drivers. ( i am sorry i didn't get the drivers name).
From now on I will stay no where else when I am in town. The room is very nice, clean, and well appointed with every thing you could possible need. Also shops, Starbucks, and many eatery's nearby. I could not give a higher rating to the hotel, and the the staff.
Thank You.
Kevin Harris

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, November 21, 2012
Dear Kevin,

Thank you for your recent review of our Crowne Plaza hotel. We are proud of our staff and very pleased when staff such as Edin and Siddique help make our guest's experience so enjoyable. I am also glad that you enjoyed your room's amenities as well as our convenient location.
We look forward to the opportunity to host you again during your next visit to the Dulles area.
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Dallas, Texas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 12, 2012

We arrived at Dulles airport at 7 am. Called the hotel and they had a complimentray shuttle to pick us up in 15 minutes. Free coffee until 10 am and excellent front desk staff. We had just gotten off a 20 hour flight and had a business meeting in 3 hours. The front desk was able to secure a room and check us in early. Much appreciated! The free wi-fi is great and fast in the rooms.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, November 14, 2012
Thank you for your recent review of our Crowne Plaza Dulles hotel. I am glad that you were able to take advantage of both our complimentary 24-hr van shuttle to Dulles Airport as well as the complimentary Wi-Fi Internet access throughout the hotel. I am also pleased to hear that you felt that you received great service from our front desk. It's something our staff takes great pride in, so we value your feedback.
We hope to see you again soon!

Best Regards,
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Inwood, West Virginia
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 6, 2012

Stayed here overnight for a family function being held at the hotel Grand Ballroom. Arrived early to use the gym facilities and my kids used the pool. The pool was warm on a cold fall day which was very nice for them. The room was very nice and big with all the amenities. Coffee maker, microwave, refrigerator, and iron. Free wireless Internet was available everywhere not just in the lobby. You don't find that at all hotels these day.Houlihans bar was friendly. Check in/out was quick and easy, I would recommend this hotel.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, November 7, 2012
Dear Dani,

Thank you for your recent review of our Crowne Plaza Dulles Airport. We are happy that you enjoyed your stay with us and were able to take advantage of our indoor pool and Houlihan's Restaurant & Bar during your visit. The fun atmosphere, friendly staff and extensive menu selection makes our restaurant very popular with local clientele as well as hotel guests. Our complimentary Wi-Fi Internet access throughout the hotel also is an amenity that many guests enjoy.
We hope that you will visit us again the next time you visit the Dulles area!

Regards,
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Philadelphia, Pennsylvania
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 4, 2012

The room was comfortable, the only chair other than the desk chair faced opposite the TV. The room was not well thought out, or though out too well to make you want to relax in the bar/ restaurant. It did have a small refrigerator, a bright bathroom with a strong shower but low flow toilet. This hotel had a few minor issues as a business traveler, the rooms was dark and there were zero outlets for charging your phone, using computer or anything else at the desk. Also I asked during check in for no feather pillows ( I am allergic) and was told there were no feather pillows in the room. Upon entering the room, the first thing I also check ( thank God) is the four pillows that were all down pillows. The front desk should really know this, it could be life threatening to some people.

Room Tip: Ask for corner room usually more windows, better lit.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, November 7, 2012
Dear Bob,

Thank you for your recent review of our Crowne Plaza Dulles Airport. I am glad that you found your guestroom comfortable. We appreciate your suggestions and I have forwarded your comments regarding lighting to our Chief Engineer. Our Front Office Manager has re-trained all front desk agents about available pillow options as well as the procedures for providing alternate pillows to the standard down.
We hope that you will stay with us again during your next visit to the Dulles corridor.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Herndon
#3 Business Hotel in Herndon
#4 Family Hotel in Herndon
#7 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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