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“Very Accessible” 4 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #3 of 20 hotels in Herndon
Inwood, West Virginia
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Very Accessible”
4 of 5 stars Reviewed November 6, 2012

Stayed here overnight for a family function being held at the hotel Grand Ballroom. Arrived early to use the gym facilities and my kids used the pool. The pool was warm on a cold fall day which was very nice for them. The room was very nice and big with all the amenities. Coffee maker, microwave, refrigerator, and iron. Free wireless Internet was available everywhere not just in the lobby. You don't find that at all hotels these day.Houlihans bar was friendly. Check in/out was quick and easy, I would recommend this hotel.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, November 7, 2012
Dear Dani,

Thank you for your recent review of our Crowne Plaza Dulles Airport. We are happy that you enjoyed your stay with us and were able to take advantage of our indoor pool and Houlihan's Restaurant & Bar during your visit. The fun atmosphere, friendly staff and extensive menu selection makes our restaurant very popular with local clientele as well as hotel guests. Our complimentary Wi-Fi Internet access throughout the hotel also is an amenity that many guests enjoy.
We hope that you will visit us again the next time you visit the Dulles area!

Regards,
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372 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
Philadelphia, Pennsylvania
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 4, 2012

The room was comfortable, the only chair other than the desk chair faced opposite the TV. The room was not well thought out, or though out too well to make you want to relax in the bar/ restaurant. It did have a small refrigerator, a bright bathroom with a strong shower but low flow toilet. This hotel had a few minor issues as a business traveler, the rooms was dark and there were zero outlets for charging your phone, using computer or anything else at the desk. Also I asked during check in for no feather pillows ( I am allergic) and was told there were no feather pillows in the room. Upon entering the room, the first thing I also check ( thank God) is the four pillows that were all down pillows. The front desk should really know this, it could be life threatening to some people.

Room Tip: Ask for corner room usually more windows, better lit.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, November 7, 2012
Dear Bob,

Thank you for your recent review of our Crowne Plaza Dulles Airport. I am glad that you found your guestroom comfortable. We appreciate your suggestions and I have forwarded your comments regarding lighting to our Chief Engineer. Our Front Office Manager has re-trained all front desk agents about available pillow options as well as the procedures for providing alternate pillows to the standard down.
We hope that you will stay with us again during your next visit to the Dulles corridor.

Regards,
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Florissant, MO
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 27, 2012

We were on a bus tour to Washington DC. This was one of our stops for dinner on the way back home. The food was good and the customer service was terrific. The band (ETX), was great. It was a fun evening. We danced ate and just had a great time.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 30, 2012
Dear Ali,

Thank you for your recent review of our Crowne Plaza Dulles. We were happy to host your group and glad that you enjoyed both the food and customer service for your dinner event!
We hope you will have the opportunity to visit us again.

Best Regards,
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Hopewell Junction, New York
Top Contributor
54 reviews 54 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 22, 2012

Several months back my wife & I stayed at this hotel and were were very impressed with aspects of this hotel. We again checked-in on Friday 10/19 for a one night stay before heading home to Dutchess County, NY. Since I am a Priority Club Platinum member we were upgraded to the Tower -7th Floor and a wonderful room-#760..The room was very clean and spacious.

Room Tip: Try to become a Priority Club member before checking into this hotel and you will receve several per...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 30, 2012
Thank you for your recent review of our Crowne Plaza Dulles. We are happy to have had the opportunity to host you again during your return to the Dulles corridor. I am glad that you found your room wonderful and agree with your recommendation to join our IHG Priority Club Program as it offers many options such as complimentary upgrades for members.
I hope you and your family were safe from Hurricane Sandy in NY and stay with us again during your next visit to Dulles & Washington D.C.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston, Virginia
Top Contributor
93 reviews 93 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 21, 2012

The front of the hotel is deceivingly contemporary in appearance however hotel is definitely aging quickly, decor in rooms is 70's style and the ants will eat any crubs you leave behind. Housekeeping was ok, they missed the room however when I coordinated my schedule with them they were responsive. I get the impression that the staff know what the standard is however will wait until a problem is identified; ..for example the TV in the first room was broken and after they re-assigned me a room there was no spare plug for a laptop, 'had. Front desk had no suggestions so I had to unplug the lamp and us the computer in the dark. Despite the shorcomings I actually had a decent stay because there is a great gym across the road (Worldgate), they also have a decent sports bar by the lobby and many other attractions next door.

Room Tip: I recommend checking the room out before bringing in all your luggage.
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 29, 2012
Dear Mr. Pickins,

Thank your for your recent review of our hotel. I apologize that we did not exceed your expectations but was glad to hear that our staff responded to any issues you experienced. All guest rooms were renovated in 2008 and we will be installing new Crowne Plaza bedding in 2013.
Our Houlihan's Restaurant & Bar is very popular with guests for breakfast, lunch, dinner, as well as happy hour. In addition to our on-site fitness center, we offer reduced rate passes for the Sport & Health Club located across the street. This gym is very extensive and offers many exercise class options.
We hope that you will consider staying with us again during your next stay in the Dulles corridor.

Sincerely,
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Norman, OKI
Top Contributor
73 reviews 73 reviews
63 hotel reviews
Reviews in 43 cities Reviews in 43 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed October 10, 2012

I have stayed at the CP Dulles a couple of times heading out on international trips. The hotel is a short shuttle ride from the airport. The hotel itself is nice enough but a bit worn in the rooms. Staff for the most part are friendly.

Hoolihans is a great place to hang out, eat, have a drink. There are several places around the hotel to walk to, including a Giant grocery store on the north side of Kohls. Place has everything you need.

My biggest complaint is the "fitness center" which is more like a closet with a bit of equiptment in it. Didn't even attempt to use it.

Overall I would probably try one of the other HI properties around Dulles next time I come through.

Room Tip: North side rooms would be quietest as they are on the side opposite the expressway.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 12, 2012
Dear bconwayOU,

Thank you for your recent review of our hotel. We are glad that you enjoyed our Houlihan's Restaurant and Bar as well as convenient location. Houlihan's is very popular for lunch or happy our drinks and has seasonal menu offerings, including Down Home Pot Roast, Salmon BLT and Carrot Cake in a Jar.
While our fitness center's size is limited, we do offer an alternative pass at $10.00 per day at Sport & Health Club, located directly across the street. Sport & Health offers extensive facilities, including: fitness equipment, indoor pool, basketball court, raquetball courts, tennis courts and class options.
We hope you will consider staying with us again during your next visit to the Dulles corridor.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 9, 2012

Leslie Alves and her staff continue to exceed my expectations. Their "can do" attitude and exceptional service are most noteworthy. My irregular travel schedules are never a problem with them and they always find an acceptable solution to my "last minute" accommodations requests. This truly is a CLASS Hotel. Thanks Leslie and team.
Jack R.

Room Tip: Close to elevator would be a plus.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, October 12, 2012
Dear Jack,

Thank you for your nice words regarding our Front Office Mgr., Leslie Alves, and her staff. We are very proud of our staff's service level and glad that they were able to help accommodate your reservation requests.
We look forward to the opportunity to host you again the next time you are in the Dulles area.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Herndon
#3 Business Hotel in Herndon
#4 Family Hotel in Herndon
#7 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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