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“Nice remodeled hotel near Dulles” 4 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #5 of 20 Hotels in Herndon
Bangkok, Thailand
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
“Nice remodeled hotel near Dulles”
4 of 5 stars Reviewed September 8, 2012

I was able to grab this hotel using Hotwire. Over the years, have found many nice, inexpensive hotels around the Dulles area and I often target them when I have to roll into the D.C area for a short stay. If you are looking for an inexpensive hotel, clean, and close to Dulles airport, you may want to check this one out. It is very, very close to the toll road which runs from Dulles airport to the beltway. The hotel is a straight shot from the airport. You can arrive there within minutes. It is close to restaurants and only a short drive to Reston Town Center. This hotel has changed hands over the years. I remember staying on this property around 14 years ago when it was a Days Inn. Lot's have changed since then. The hotel has been given a facelift in several key areas. The lobby looks new and modern. However, the interior of the elevator and hallways are in need of modernization commensurate with the lobby and the rooms. My room was very nice. It had modern furniture and decorations. The bed was very comfortable. The room also had a 32" flatscreen which not only added to the modern look but had great HD resolution. The bathroom was completely remodeled and sported a modern vanity with granite tops. The tiling looked brand new. The carpet in the room was showing signs of wear but was only a minor distraction from the rest of the room. I did not use the gym (very small) or the indoor pool. I also did not eat at the on-site restaurant but it looks, from the outside, that there has been lots of attention given to that as well. In short, this is a normal hotel which has been given a good upgrade. It was clean and modern. I would stay again if could...depending how lucky I am with Hotwire.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, September 11, 2012
We are glad that you enjoyed your stay with us and found our location so convenient. Since your last stay, we completed a nine million dollar renovation throughout the hotel. All guest rooms inlcude a HD flat screen TV as well as refrigerator and granite in all bathrooms.
We hope to have the opportunity to host you again soon!

Best Regards,
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393 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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Moscow, Russia
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 20, 2012

1) conveniently located in Herndon,
2) indoor pool, a spa tub, and a fitness center,
3) Nice hotel, good value for money, convenient location - a typical American hotel (level above average),
4) Shuttle runs every half-hour minibus,
5) from the airport to the center of Washington, take the 5A

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, August 23, 2012
Dear Tatiana,

We are glad to hear that you enjoyed your stay with us and enjoyed both our convenient location and facilities. Like yourself, many of our guests also take advantage of our complimentary 24-hr airport shuttle to Dulles Airport as well as the local public transit stop located in front of the hotel. Once Metro's Silver Line opens in late 2013, we will be just four miles from the closest metro stop.
We look forward to the opportunity to host you again during your next visit to the Dulles/ Washington D.C. area.

Regards,
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Philadelphia, Pennsylvania
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 15, 2012

I travel a lot for business and this hotel exceeded my expectations. There are great restaurants nearby, and the staff was attentive. I'm a platinum rewards member and was upgraded upon my arrival. The room was standard Crowne Plaza, but it's nice to have your status recognized and the executive level was all that they advertise. The free breakfast included with my rate was standard, but better than some I've had. All in all the staff made my stay an enjoyable one, and it's convenient to a lot of the local businesses. I'll definitely return again as it's nice to find a good hotel when you travel so much!

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, August 17, 2012
Dear Kristy,

Thank you so much for posting your review about our hotel. I am very glad to hear that you enjoyed your stay with us and that our staff helped to make your trip enjoyable. Our convenient location next to many restaurants and nearby office parks is also a popular feature of our hotel.
We look forward to the opportunity to host you again on your next visit to the Dulles area.

Best Regards,
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virginia
Top Contributor
90 reviews 90 reviews
37 hotel reviews
Reviews in 43 cities Reviews in 43 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed August 10, 2012 via mobile

We stayed one night prior to an early flight out of Dulles. Got a great Sunday night rate through a third party otherwise would have been unhappy about the high cost for an average room. Bed was very firm and uncomfortable to us. Lobby is spacious and suggests a luxury that we did not find in the room. Was very clean and safe and great location for a place to sleep before a flight . Next time I will go with a place with more comfortable beds.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, August 13, 2012
Dear Valued Guest,

Thank you for your feedback regarding your recent stay with us. We are pleased that you found our hotel's location great for your early morning flight. We also are proud of our excellent housekeeping staff and standards.
I have passed your feedback regarding the firm beds to management. We are in the process of replacing mattresses and will take your comments into consideration as we purchase additional beds.
We hope you will consider staying with us again during your next visit to the Dulles corridor.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 2, 2012

This is a standard and plain hotel whose only plus is its proximity to Dulles Airport. Actually, this should not be a Crowne Plaza, the building and rooms are more the type of the Holiday Inn brand (not even a HI Express, because breakfast is not included). But it is fair to say that rooms are ample, very clean, and new; while bathrooms definitely are superior to those of a Holiday Inn. The shuttle service that runs 24/7 every 30 minutes is very convenient and perhaps the hotel's major pro.

Staff in the front desk is nice, some of them were helpful, and they were very efficient in getting us a taxi on a short notice. The only exception was the guy driving the shuttle van to the airport (hint to the manager: 5.00am trip on Thursday July 26, 2012). He was unnecessary rude and very impolite. He did not offer any help with the luggage although I was traveling with two kids and my grandma (80 years old). But he did not hesitate to complain in a very rude manner and loudly because we were taking too long in getting the luggage (and my grandma!) into the van. As you can expect, another ugly face and more unfriendly whispers came when I only gave him a 2 dollar gratuity for his "help".

The hotel is relatively in the middle of nowhere, and if you want to explore some restaurants for dinner, you only have a Wendys and a Taco Bello right in the parking lot, because apparently most sites in the commercial plaza across the street close too early. We had to pay a USD20 taxi (each way) to arrive at a Target Store that is 3 miles away from the hotel.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, August 13, 2012
Dear Valued Guest,

Thank you for taking the time to provide us with feedback regarding your recent stay. I am glad that you enjoyed your guest room and bathroom, as well as our 24-hr complimentary shuttle service to/ from Dulles Airport.
I was disappointed that our customer service was less than satisfactory. I have already shared this feedback with the staff, and we are already working to improve the item you mentioned.
If you visit Herndon again, I would like to recommend the Kohl's department store, which is very conveniently located just across the street from our hotel. In addition, Worldgate shopping center, located also across the street, has additional shops, a multiplex movie theatre and approximately 15 restaurants, including TGI Friday's (open until 2am nightly).
Thanks again for sharing your feedback, as we value your opinion. We hope to have the opportunity to host you again during your next visit to the Dulles area.

Best Regards,
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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 16, 2012 via mobile

We were stranded and Leslie helped us so much as she guided us from the airport to the shuttle. The staff and B-Day were very professional and quick as we checked in. We would come back for sure!!!!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, July 24, 2012
Dear Robin,

We are so glad that you enjoyed your stay with us and will pass along your kind words to the rest of our team. Being stranded at the airport is a real challenge, so I am pleased to hear that Leslie Alves and our shuttle staff were able to help you during your difficult trip and make your day better.
We look forward to the opportunity to host you again the next time you are in the Dulles area.

Yours,

Sharon Cummiskey
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Boalsburg, Pennsylvania
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 16, 2012

We stayed here after a very long travel day and terrible treatment by United airlines. The hotel is great, the room service dinner was actually delicious. The hotel was less expensive than those closer to the airport but is only 3 miles away and has a shuttle.

Room Tip: We were on the 4th floor at the back of the hotel.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, July 24, 2012
Dear Lynn,

Thank you so much for your kind words. Traveling is difficult, so we are glad that our Crowne Plaza could make your travel experience better. Our popular Houlihan's Restaurant also serves room service, which many guests prefer at the end of a long travel day.
Like you, many guests prefer to use our complimentary 24-hr van shuttle to Dulles Airport and stay within walking distance of things do, including shopping, additional restaurants and a multiplex movie theatre rather than being isolated near the airport.
We look forward to the opportunity to host you again during your next visit to the Dulles corridor.

Yours,

Sharon Cummiskey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Herndon
#5 Family Hotel in Herndon
#7 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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