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“Great for the business traveler, a pleasure!” 5 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #5 of 20 hotels in Herndon
Philadelphia, Pennsylvania
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
“Great for the business traveler, a pleasure!”
5 of 5 stars Reviewed August 15, 2012

I travel a lot for business and this hotel exceeded my expectations. There are great restaurants nearby, and the staff was attentive. I'm a platinum rewards member and was upgraded upon my arrival. The room was standard Crowne Plaza, but it's nice to have your status recognized and the executive level was all that they advertise. The free breakfast included with my rate was standard, but better than some I've had. All in all the staff made my stay an enjoyable one, and it's convenient to a lot of the local businesses. I'll definitely return again as it's nice to find a good hotel when you travel so much!

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, August 17, 2012
Dear Kristy,

Thank you so much for posting your review about our hotel. I am very glad to hear that you enjoyed your stay with us and that our staff helped to make your trip enjoyable. Our convenient location next to many restaurants and nearby office parks is also a popular feature of our hotel.
We look forward to the opportunity to host you again on your next visit to the Dulles area.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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372 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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virginia
Top Contributor
55 reviews 55 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 10, 2012 via mobile

We stayed one night prior to an early flight out of Dulles. Got a great Sunday night rate through a third party otherwise would have been unhappy about the high cost for an average room. Bed was very firm and uncomfortable to us. Lobby is spacious and suggests a luxury that we did not find in the room. Was very clean and safe and great location for a place to sleep before a flight . Next time I will go with a place with more comfortable beds.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, August 13, 2012
Dear Valued Guest,

Thank you for your feedback regarding your recent stay with us. We are pleased that you found our hotel's location great for your early morning flight. We also are proud of our excellent housekeeping staff and standards.
I have passed your feedback regarding the firm beds to management. We are in the process of replacing mattresses and will take your comments into consideration as we purchase additional beds.
We hope you will consider staying with us again during your next visit to the Dulles corridor.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 2, 2012

This is a standard and plain hotel whose only plus is its proximity to Dulles Airport. Actually, this should not be a Crowne Plaza, the building and rooms are more the type of the Holiday Inn brand (not even a HI Express, because breakfast is not included). But it is fair to say that rooms are ample, very clean, and new; while bathrooms definitely are superior to those of a Holiday Inn. The shuttle service that runs 24/7 every 30 minutes is very convenient and perhaps the hotel's major pro.

Staff in the front desk is nice, some of them were helpful, and they were very efficient in getting us a taxi on a short notice. The only exception was the guy driving the shuttle van to the airport (hint to the manager: 5.00am trip on Thursday July 26, 2012). He was unnecessary rude and very impolite. He did not offer any help with the luggage although I was traveling with two kids and my grandma (80 years old). But he did not hesitate to complain in a very rude manner and loudly because we were taking too long in getting the luggage (and my grandma!) into the van. As you can expect, another ugly face and more unfriendly whispers came when I only gave him a 2 dollar gratuity for his "help".

The hotel is relatively in the middle of nowhere, and if you want to explore some restaurants for dinner, you only have a Wendys and a Taco Bello right in the parking lot, because apparently most sites in the commercial plaza across the street close too early. We had to pay a USD20 taxi (each way) to arrive at a Target Store that is 3 miles away from the hotel.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, August 13, 2012
Dear Valued Guest,

Thank you for taking the time to provide us with feedback regarding your recent stay. I am glad that you enjoyed your guest room and bathroom, as well as our 24-hr complimentary shuttle service to/ from Dulles Airport.
I was disappointed that our customer service was less than satisfactory. I have already shared this feedback with the staff, and we are already working to improve the item you mentioned.
If you visit Herndon again, I would like to recommend the Kohl's department store, which is very conveniently located just across the street from our hotel. In addition, Worldgate shopping center, located also across the street, has additional shops, a multiplex movie theatre and approximately 15 restaurants, including TGI Friday's (open until 2am nightly).
Thanks again for sharing your feedback, as we value your opinion. We hope to have the opportunity to host you again during your next visit to the Dulles area.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 16, 2012 via mobile

We were stranded and Leslie helped us so much as she guided us from the airport to the shuttle. The staff and B-Day were very professional and quick as we checked in. We would come back for sure!!!!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, July 24, 2012
Dear Robin,

We are so glad that you enjoyed your stay with us and will pass along your kind words to the rest of our team. Being stranded at the airport is a real challenge, so I am pleased to hear that Leslie Alves and our shuttle staff were able to help you during your difficult trip and make your day better.
We look forward to the opportunity to host you again the next time you are in the Dulles area.

Yours,

Sharon Cummiskey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, Pennsylvania
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 16, 2012

We stayed here after a very long travel day and terrible treatment by United airlines. The hotel is great, the room service dinner was actually delicious. The hotel was less expensive than those closer to the airport but is only 3 miles away and has a shuttle.

Room Tip: We were on the 4th floor at the back of the hotel.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, July 24, 2012
Dear Lynn,

Thank you so much for your kind words. Traveling is difficult, so we are glad that our Crowne Plaza could make your travel experience better. Our popular Houlihan's Restaurant also serves room service, which many guests prefer at the end of a long travel day.
Like you, many guests prefer to use our complimentary 24-hr van shuttle to Dulles Airport and stay within walking distance of things do, including shopping, additional restaurants and a multiplex movie theatre rather than being isolated near the airport.
We look forward to the opportunity to host you again during your next visit to the Dulles corridor.

Yours,

Sharon Cummiskey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
virginia beach,va
Top Contributor
58 reviews 58 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 15, 2012

Had a long week in the area but going back to such a comfortable room made it pleasant. From the friendly staff that always greeted me at every encounter, to the fantastic complimentary breakfast. Fresh fruit, variety of breakfast juices, cereals, pastries, etc. made this complimentary breakfast far supirior to any of the other hotels I've stayed. Dinner, movies and shopping were all within walking distance. When I asked about a running trail, I was given directions to one of the best running trails I have everrun on during a business trip. The entire stay, I felt as if I was being catered to personally by all the staff members.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, July 24, 2012
Thank you for taking the time to share your experience at the Crowne Plaza Dulles with us. We are pleased that you enjoyed the hotel so much and that you experienced such good customer service.
I am glad that our convenient location across from Worldgate shopping, additional restaurants and a multiplex movie theatre were useful for you. I think you probably visited the W&OD Trail, which is a very popular nearby 45-mile trail that runs from near Washington D.C. all the way past Leesburg.
We look forward to the opportunity to host you again during your next visit to the Dulles area.

Yours,

Sharon Cummiskey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
52 reviews 52 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 9, 2012

Unfortunately, we booked at the last minute and were stuck in the unrenovated part of the hotel. If it wasn't for only one night - I would definetly have moved to another hotel.

The only thing that kept me there was the manager, Paul Flores. He really tried to accomodate us - but the hotel was completely booked. His customer service saved the day.

Room Tip: Be sure to stay in the renovated tower rooms - otherwise you will be disappointed like us!
See more room tips
  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, July 24, 2012
Thank you for your comments from your recent stay. We are pleased that Paul Flores was so helpful and I have passed your nice comments on to his manager.
All of our guestrooms were renovated at the same time and all include the same furnishings, while the tower rooms also provide a microwave. For an additional $25 nightly, you might also want to consider our club level rooms which offer access to our club lounge, providing complimentary weekday continental breakfast as well as dry snacks and sodas daily. The club level rooms also offer additional toiletries and amenities, including robe.
We hope you stay with us again during your next visit to the Dulles area.

Yours,

Sharon Cummiskey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Herndon
#3 Business Hotel in Herndon
#6 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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