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“Great layover hotel!” 5 of 5 stars
Review of Crowne Plaza Dulles Airport Hotel

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Crowne Plaza Dulles Airport Hotel
3.5 of 5 Hotel   |   2200 Centreville Road, Herndon, VA 20170   |  
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Ranked #3 of 20 Hotels in Herndon
Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Great layover hotel!”
5 of 5 stars Reviewed January 5, 2012

This hotel is a great value in an outstanding location. The rooms are clean, and the staff is outstanding. There is a restaurant onsite, as well as many options within walking distance. The shuttle to IAD airport is efficient, with shuttles leaving every half hour. Although I did not use the pool, there is an attendant on duty at all times.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, January 9, 2012
Thank you for your very nice comments about our Crowne Plaza. We are very proud of our staff and glad you enjoyed our Houlihan's Restaurant as well as our convenient location next to shops, additional restaurants and a multiplex movie theatre. Our complimentary shuttle to Dulles Airport departs every 1/2 hour on a 24-hour basis, and we are located just two miles from Dulles.
We hope to host you again on your next trip to the Dulles/ Washington D.C. area!

Yours,

Sharon Cummiskey
Director of Sales & Marketing
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374 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Hopewell Junction, New York
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 4, 2012

My wife & I recently stayed there during the Christmas/New Years Holidays. We were surprised in how clean, spacious and large our rooms were. The front desk and the restaurant staffers were very proifessional and the food in the restaurant was very good and reasonable priced.The hotel was nicely decorated for the holidays. Hotel is nice shopping and restaurant.They have a shuttle service to nearby Dulles airport.
A great place for military reunions..Lots of meeting places(rooms)and travel to DC is less than 1 hour.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, January 6, 2012
We are so glad you enjoyed your stay at our Crowne Plaza Dulles Airport. Thank you for your nice words regarding the Hotel and Houlihan's Restaurant's staff. Our Houlihan's is very popular in the local community because of its extensive menu and dynamic atmosphere.
Our reunion specialists host many military reunions every year. Reunion groups enjoy our service, convenient location to shopping, as well as our proximity to Dulles Airport. We hope to have the opportunity to host you again on your next visit to the Dulles area or help you plan your next reunion in the Washington D.C. area.

Yours,

Sharon Cummiskey
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 19, 2011

I arrived in Dulles airport, and much to my surprise the shuttle was right there, Driver was the one who made my whole trip pleasant and had bid impact on me and the few other passenger. Honestly I thought this young man is one the hotel managers and because they driver didn't show up, so the manager came, He was clean cut , very professional and extremely polite When I asked him , your driver didn't show up today? He said I am the driver sir. I don't want miss pronounce his name , but I am sure they don't have many and this young man should stood out.
The hotel was an average , but clean and comfortable. Keep up the good work.

Stayed November 2011, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, December 23, 2011
Thank you for your very nice words regarding our airport shuttle driver, and we will pass them along to our staff. Our shuttle drivers all work hard to ensure that our guests' positive experience begins as soon as they are picked up at Dulles Airport.
We are glad that you enjoyed your stay with us and hope you will visit us again the next time you are in the Dulles area.

Yours,

Sharon Cummiskey
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Top Contributor
65 reviews 65 reviews
50 hotel reviews
Reviews in 29 cities Reviews in 29 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed December 14, 2011

I recently stayed four days at the Crowne Plaza Dulles Airport after returning from a short holiday in south Virginia and before flying back to Europe. The hotel was quoted in the Airport Hotel Guide as one of the two preferred at Washington Dulles Airport, so I made, as I usually do, my reservation online.
The Crowne Plaza is located in the Herndon area, close to the airport (about 10 minutes by car) and within a walking distance to several restaurants and shops. The location is ideal if you have to catch and early flight after returning the rental car. Free parking was also very convenient, as I traveled by car.
My room was spacious, clean with a king-size comfortable bed. The free high speed internet was also a plus. A major downside was the noisy air conditioner during the night, so I had to switch it off.
I revisited historic Herndon with its many shops and restaurants. I like the Dulles airport surrounding areas and generally stay in one of these airport hotels before flying back to Europe. All in all I would recommend this hotel.

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, December 23, 2011
Maria,

We were very pleased that you enjoyed your stay with us and took advantage of our amenities, including the complimentary Wi-Fi Internet access throughout the hotel and the Enterprise Car Rental on-site. Many guests, including yourself, really enjoy that there are so many shops and restaurants as well as a multiplex movie theatre within walking distance.
Thank you for your comments and we look forward to the opportunity to host you on your next return trip to Europe.

Yours,

Sharon Cummiskey
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 11, 2011

Thankfully, this hotel appears to be primarily business travellers. So when my flight out of Dulles was cancelled, I managed a good night sleep at this hotel, despite the fact the walls appear to be very thin. In the morning, every time someone left their room, the vibration of their room door slamming shook the walls in my room! That said, the room itself was clean and comfortable.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, December 23, 2011
Thank you for your recent comments regarding your visit to our Crowne Plaza Dulles Airport. We were very pleased that you found your guestroom comfortable during your stay. Our maintenance department will also be re-checking guestroom doors to ensure they close quietly.
We look forward to hosting you again when you are in the Dulles area.

Yours,

Sharon Cummiskey
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 11, 2011

I stayed at Crown Plaza Hotel many times, The hotel itself is the comfortable and covienance for me, the rooms are ok, clean and decent, but I never had a good experince with their shuttle, either the drivers were not speaking english well , or they looked very tierd and sour.
In my last trip I was very impressed with new and young driver that seems like they recently hired him, he was well dressed , very clean cut and engaged in conversation very polietly, offered the help with asking, I don't want to miss spell his name, but I think Aresh. I am glad to see hotel is trying to improve and well done job .

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review, December 23, 2011
Thank you Janet for your very nice words regarding our driver Aresh. Our entire driver team is committed to ensuring our guests' stay both begins and finishes well when you arrive and depart from the Crowne Plaza Dulles Airport hotel.
We hope to have the opportunity to host you again on your next visit to the Dulles area.

Yours,

Sharon Cummiskey
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New England
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 3, 2011

The Crowne Plaza Dulles Airport Hotel is a pretty standard business airport hotel with conference center. Friendlier than average staff. Convenient, free, and timely airport shuttle. The restaurant is above average for an airport hotel, with locals who flood the place after work -although I never have had trouble getting a table. The pool and gym are well-equipped. Free in-room wi-fi and ethernet internet access. Free coffee in the lobby in the AM. Not an extravagant lobby, but there is a nice seating area with a large television. Business center is somewhat lacking, as most business travelers are accustomed to, but after some messing around I was always able to get my jobs printed. Hotel staff not excellent at sending or receiving packages per UPS / FedEx.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne-Plaza-Dulles, Owner at Crowne Plaza Dulles Airport Hotel, responded to this review, December 14, 2011
Thank you for your business Vermont - and for the very detailed review of your visit to our Crowne Plaza.

We were very pleased that you could see the value in and take advantage of our many features. I was also happy that you felt an above-average sense of hospitality from the staff.

These sorts of detailed and constructive reviews are very valuable to those of us in hospitality who work hard to improve our customer's experience.

Thank you again for your time.

Yours,

David Welliver
General Manager
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Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Road, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Herndon
#4 Family Hotel in Herndon
#7 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon

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