I booked this room through Hotwire for about $70/night. Mind you, I'm not picky considering I got such a good price for the room. However, this place has some major maintenance and hospitality issues that it needs to address. The room overall was clean and pretty. It was on the small side, but very workable. My mom came to town to visit and I stayed with her for two nights. First, they put her in a King bed room when she requested double beds. I left my mother in the room with all our luggage and told her I would go down and get it changed while she waited there rather than haul the luggage up & down the elevator. When I told the front desk I wanted to change rooms to double beds, they asked if we had messed up the room. I told the staff no, and then they asked where the other person in my party was I told them I left them in the room upstairs with all our luggage. They asked me, "Are you sure they haven't messed up the room?". That did not sit well with me.
We got to a new room with double beds and turned on the heater. It made a horrible racket that was this loud rattle the whole time it ran. It was so loud, you had to talk over it to each other. I did not want to change rooms again, so we tried to put something heavy on top of the unit to help it stop rattling. Nothing worked. I finally covered it with a heavy coat to help muffle the noise but still allow the heat in. It did help, but did not make the noise go away.
Also, a major safety problem was that the shower did not work properly. I warn you now: If you take a shower, no matter what time of day, the water will go from scalding hot to ice cold every 30 seconds. I seriously had to examine my feet at the end of my shower to see if I had burns on them. This was true at 8am and at noon on a weekday. Watch out!!!
When I checked out of the hotel, I took a cart from the bellman (teenage kid). I lugged all the luggage out to the car but it was too difficult to try to maneuver the cart back into the lobby due to the fact that only one door opens at the hotel's back door near their parking, so I left the cart down the hall near the door to the garage. I then told the bellman where I left the cart and why. He sighed heavily and went out to retrieve it.
When I checked out of the hotel, I asked for a receipt and the hotel said since I did not book it directly with them, they could not give me anything. I have booked many hotels through hotwire before, and while I know the customary answer is that I have to get the receipt from hotwire, they usually can print up some type of documentation for me from the hotel. Also, the hotel staff was very short with us. We asked about a shuttle to the Air & Space Museum at Dulles airport. They said it departed at 9:30 and returned at 1pm. We asked if there were any other times and they answered, "No!", very harshly as if we were asking for such a great favor. Also, I asked about the airport shuttle and received a very similar answer.
Overall, the hotel was very pretty downstairs and had a nice business center. That was about it. The staff was rude, the shower was a safety hazard, the air conditioner/heating unit was louder than having an airplane in your room, and there are too many other options within one square block to stay here again. Even at $70/night, I would look elsewhere.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport as well as complimentary scheduled shuttle service to local offices within a five mile radius (Mon-Fri). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. All guest rooms feature Hi-Def flat screen television and refrigerator. Relax with a swim in our lap pool or enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center.Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theatre. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more less
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- Also Known As:
- Crowne Plaza Herndon
- Crowne Plaza Hotel Herndon