I had a confirmed reservation with the AVE for almost a month long stay. Within a week of our check-in date, they called me to cancel our reservation because they overbooked. They barely even offered to help us find a suitable replacement. All they offered to do was call some hotels that were all priced much higher, given that check-in was within the week, and did not have kitchens, which was unacceptable. We found a place within a mile of the AVE that was much cheaper, which they didn't even mention.
So, beware that if you make reservations with this community, it is meaningless and may be canceled without a moment's notice. They do not put any stock in reservations or customer service. We had filled out paperwork that looked like lease paperwork a month in advance and had received a confirmation that our reservation was booked, so this was not a mistake on our end. I'm happy to show the proof of both the reservation and the fact that they canceled on us to anyone who is considering booking with this property. This level of customer service should worry anyone considering staying at this property.
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- Also Known As:
- Ave Dulles Hotel Herndon