I stayed at this hotel a couple years ago and while it wasn't much of a memorable experience then - it was clean, comfortable, and served the need at hand - a night's lodging.
So when I made the reservation to stay here again to avoid the astronomical cost of staying in DC - I expected the same experience - nothing spectacular - but clean and comfortable. Was I ever wrong.
I knew I would be arriving late so I made sure to make note on my reservation that I would be late. So I arrived at the hotel - the door was locked, so I had to press an intercom button and the front desk staff had to come let me in the front door, which was a little annoying - but for the safety of the hotel staff - I understand.
Trouble started soon after that - I had selected this hotel due to the low nightly rate ($75.00) which in all reality was the same as other hotels in the area after checking the other hotels on Hilton's website. BUT here is where the problem started, I had made a reservation for two nights with the same rate. When the staff member handed me the slip to sign off on the rate, I noticed that my rate would change on my second night.
It would go from $75.00 to $175.00 - from one night to the next?!?!?!?!?!?!? What a difference a day makes - right?
So I pointed out the discrepancy from the reservation that I made and he said - "Well, our business week starts on Monday nights - Sunday is still part of the weekend rate." OK - yeah, I understand that - you want to gouge business travelers, but I don't want to play any part of that game. Just give me the rate that I booked! Sorry - he couldn't do that - he could only reduce the rate to $120.00 - WAIT - if you CAN reduce the rate to $120 - why did it take 10 minutes of tell me you couldn't - to get you to reduce the rate?!?!?!?!
I am not fond of liars or greedy hotels that allow you to reserve one rate on their site - but then tack on an additional $100 to your rate for your 2nd night.
So after changing my reservation to just the one night I made my way up to my room to find that it was hot, stuffy, and smelled dirty. I should have suspected when there was a good deal of random trash in the hallway and dried spilled coffee in the elevator.
So after situating my bags I went to change and use the restroom only to find that the bathroom floor was filthy. Dirt in the corners, toothpaste on the mirror, and hair (long strands of black hair) ALL OVER the towels. I was totally grossed out!
But since it was so late I just went to bed - and once again - another surprise, as I stepped up to the bed I stepped on a used plastic cup that was under the bed skirt (which hung on the floor because it was the wrong size for the bed). Great - more trash on the floor.
So after a night of fitful sleep because of all of the frustration - and the noisy fridge in the room - along with the noisy A/C unit kicking on and off every 15-20 minutes - and the baby screaming and crying in the room next door that I could hear plain as day thanks to the paper-thin walls. I got up and went to take a shower and then the fun continued - the shower had a handheld shower nozzle which had not other position than huddle under the showerhead - because it had no friction to hold any other position. Then there was the faucet set-up - one handle to control hot and cold - hotel usual - except this one had no temperate but extremely hot or extremely cold - because if you moved it to any position other than straight up or straight down - it would revert to the other position. There was no in-between - if you left it at an 11'clock position it slowly turned its way down to 6'oclock - so the shower was very unpleasant also due to the fact that the shower curtain kept sticking to me - and it only came down 1 inch into the tub - so I had to keep fighting to keep it inside the tub - as a result it ended up flooding the bathroom floor.
Then, due to the hair all over the towels - I tossed the towels on the floor to soak up the water - and dried off with a hand towel - all of the bath linens were dingy looking.
After I packed up and got dressed - I made my way down to the lobby to get breakfast which I had been told the night before was until 10:30 - but when I got to the lobby at 9:45 they were already cleaning it up. SOOO - I just made my way to my car - with a mental promise to NEVER return to the Hampton Inn & Suites Herndon-Reston.
I suggest that you don't stay at the Hampton Inn & Suites Herndon-Reston either! It's pretty gross!!!!!
As you can tell by my other reviews - I'm pretty fair to hotels and rarely say that I wouldn't recommend the hotel to a friend. But this one is a definite thumbs down!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.