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“A great weekend deal” 5 of 5 stars
Review of Hampton Inn & Suites Herndon-Reston

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Hampton Inn & Suites Herndon-Reston
2.5 of 5 Hotel   |   435 Herndon Parkway, Herndon, VA 20170   |  
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Ranked #1 of 20 hotels in Herndon
Vienna, Austria
Top Contributor
56 reviews 56 reviews
41 hotel reviews
Reviews in 39 cities Reviews in 39 cities
47 helpful votes 47 helpful votes
“A great weekend deal”
5 of 5 stars Reviewed May 22, 2011

As do most in this area, this hotel slashes its prices on weekends to attract business. I had a great room for $79 on Friday night. New, wonderful king bed and linens, a work desk with good internet, large bathroom, nicely decorated with textures and neutral colors, everything working. The hotel had a small but good fitness center with new equipment and an indoor pool with a lifeguard. My *only* hesitation in giving an Excellent review was that the scrambled eggs at breakfast had diced ham (in addition to bacon on this side) leaving no protein choice for vegetarians. This was the newer 2nd Hampton Inn I stayed at on my trip; the other one (in NJ) was a comparably good experience.

  • Stayed May 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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238 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Cleveland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 18, 2011

Excellent value for expensive Herndon/Reston!

Great staff. Superbly clean room. Great cleaning service. Pool and fitness area. Free business center/printer. Free internet. Free continental breakfast that is of excellent quality and selection. Sooo incredibly happy to have changed to this hotel after a bad first night at Extended Stay America on Elden St.

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hampton_Herndon, General Manager at Hampton Inn & Suites Herndon-Reston, responded to this review, July 5, 2011
Hello ddsan,

Thank you very much for taking the time to write a review of your experience staying with us.

We are very happy to hear that you enjoyed your stay and were comfortable after a bad experience in another hotel. We do everything we can to make our guests feel at home and take care of all their needs.


We hope to see you again when you are in the area!

Sincerely,
The Hampton Inn & Suites Herndon-Reston Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galloway, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2011

After my husband and I decided a last minute trip with our 3 young children, we decided to head to Washington DC. Traveling when I was younger my dad taught us, don't stay in the city but look for something safe and fun for the kids. So my husband and I decided on the Hampton Inn and Suites in Herndon, VA. After a 5 hour trip from New Jersey to Washington (remember we were traveling with 3 children and no GPS...lol) we ended up at the hotel. Our reservation was confirmed with in about 3 seconds (no kidding) handed the key and we were welcomed! Wow!!! Too the speedy checkin. Getting into the room was another WOW! 2 Large queen size beds, huge bathroom, shower/bathtub combo, everything was beautiful and clean. The kids loved the indoor swimming pool. While the weather channel was predicting snow over night we were swimming. Would I recommend this hotel, ABSOLUTELY! Would we stay here again, WOULD STAY HERE AGAIN IN A HEARTBEAT! Great Price, Friendly Staff, Great Locations! Watch out Hampton Inn/Herndon, Va.. We will be back :) :) :) :)

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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On The Road
Top Contributor
103 reviews 103 reviews
81 hotel reviews
Reviews in 63 cities Reviews in 63 cities
161 helpful votes 161 helpful votes
2 of 5 stars Reviewed November 1, 2010

I stayed at this hotel a couple years ago and while it wasn't much of a memorable experience then - it was clean, comfortable, and served the need at hand - a night's lodging.

So when I made the reservation to stay here again to avoid the astronomical cost of staying in DC - I expected the same experience - nothing spectacular - but clean and comfortable. Was I ever wrong.
I knew I would be arriving late so I made sure to make note on my reservation that I would be late. So I arrived at the hotel - the door was locked, so I had to press an intercom button and the front desk staff had to come let me in the front door, which was a little annoying - but for the safety of the hotel staff - I understand.
Trouble started soon after that - I had selected this hotel due to the low nightly rate ($75.00) which in all reality was the same as other hotels in the area after checking the other hotels on Hilton's website. BUT here is where the problem started, I had made a reservation for two nights with the same rate. When the staff member handed me the slip to sign off on the rate, I noticed that my rate would change on my second night.
It would go from $75.00 to $175.00 - from one night to the next?!?!?!?!?!?!? What a difference a day makes - right?
So I pointed out the discrepancy from the reservation that I made and he said - "Well, our business week starts on Monday nights - Sunday is still part of the weekend rate." OK - yeah, I understand that - you want to gouge business travelers, but I don't want to play any part of that game. Just give me the rate that I booked! Sorry - he couldn't do that - he could only reduce the rate to $120.00 - WAIT - if you CAN reduce the rate to $120 - why did it take 10 minutes of tell me you couldn't - to get you to reduce the rate?!?!?!?!
I am not fond of liars or greedy hotels that allow you to reserve one rate on their site - but then tack on an additional $100 to your rate for your 2nd night.

So after changing my reservation to just the one night I made my way up to my room to find that it was hot, stuffy, and smelled dirty. I should have suspected when there was a good deal of random trash in the hallway and dried spilled coffee in the elevator.
So after situating my bags I went to change and use the restroom only to find that the bathroom floor was filthy. Dirt in the corners, toothpaste on the mirror, and hair (long strands of black hair) ALL OVER the towels. I was totally grossed out!
But since it was so late I just went to bed - and once again - another surprise, as I stepped up to the bed I stepped on a used plastic cup that was under the bed skirt (which hung on the floor because it was the wrong size for the bed). Great - more trash on the floor.

So after a night of fitful sleep because of all of the frustration - and the noisy fridge in the room - along with the noisy A/C unit kicking on and off every 15-20 minutes - and the baby screaming and crying in the room next door that I could hear plain as day thanks to the paper-thin walls. I got up and went to take a shower and then the fun continued - the shower had a handheld shower nozzle which had not other position than huddle under the showerhead - because it had no friction to hold any other position. Then there was the faucet set-up - one handle to control hot and cold - hotel usual - except this one had no temperate but extremely hot or extremely cold - because if you moved it to any position other than straight up or straight down - it would revert to the other position. There was no in-between - if you left it at an 11'clock position it slowly turned its way down to 6'oclock - so the shower was very unpleasant also due to the fact that the shower curtain kept sticking to me - and it only came down 1 inch into the tub - so I had to keep fighting to keep it inside the tub - as a result it ended up flooding the bathroom floor.
Then, due to the hair all over the towels - I tossed the towels on the floor to soak up the water - and dried off with a hand towel - all of the bath linens were dingy looking.

After I packed up and got dressed - I made my way down to the lobby to get breakfast which I had been told the night before was until 10:30 - but when I got to the lobby at 9:45 they were already cleaning it up. SOOO - I just made my way to my car - with a mental promise to NEVER return to the Hampton Inn & Suites Herndon-Reston.

I suggest that you don't stay at the Hampton Inn & Suites Herndon-Reston either! It's pretty gross!!!!!

As you can tell by my other reviews - I'm pretty fair to hotels and rarely say that I wouldn't recommend the hotel to a friend. But this one is a definite thumbs down!

  • Stayed October 2010, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 27, 2010

I enjoyed my stay at the hotel but nothing stood out to make it exceptional. It was clean which matters most to me and I would stay there again.

Stayed October 2010, traveled solo
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Southern California
Top Contributor
66 reviews 66 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
152 helpful votes 152 helpful votes
2 of 5 stars Reviewed September 16, 2010

For some reason hotel rooms were hard to find in the Washington DC area so I wound up at this Hampton Inn, a brand I do not often stay at. The desk staff were fine and the lobby was very nice so I was expecting a better room. The room had two double beds, one of which had seen better days. Cheap paper cups (a pet peeve). It did have coffee, microwave, and refrigerator which may have been useful if someone was staying a long time and roughing it. I briefly saw an indoor pool and exercise facility that seemed very nice, but I was on a tight schedule and did not use them. The room was well configured for business but the Internet connection was terrible ... very, very slow. I tried the wireless and the Ethernet, both were the same. Breakfast was very disappointing. The "scrambled eggs" (at least that's what I think they were supposed to be) were dry and crumbly, a bit like back packing food before hydration. The bacon was paper thin and cooked to death. The OJ was totally artificial. The thing that really amazed me was the room price ... at our corporate rate it was $236.17 ... in my mind overpriced by $100. Would I come back? not unless there were no rooms anywhere else. Avoid this one!

  • Stayed September 2010, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 29, 2010

Just returned from an overnight to this beautiful hotel. Had a king suite and everything was perfect. It was very quiet,comfortable and clean. We stayed there after a concert at Wolfe Trap and it was hard to believe the price we paid for such a luxurious room. The staff could not have been nicer or more helpful. They went out of their way to get us a specific map and give specific directions for our destination.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hampton Inn & Suites Herndon-Reston

Address: 435 Herndon Parkway, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Herndon
#1 Romantic Hotel in Herndon
#2 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Herndon-Reston 2.5*
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Also Known As:
Hampton Inn And Suites Herndon-Reston
Hampton Inn & Suites Herndon-Reston Hotel Herndon
Hampton Inn Herndon
Herndon Hampton Inn

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