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Extended Stay America - Washington, D.C. - Herndon - Dulles: Traveler Reviews

2.5 of 5
1021 Elden Street, Herndon, VA 20171 (Formerly Extended Stay America Washington DC - Herndon)
Hotel amenities
Extended Stay America - Washington, D.C. - Herndon - Dulles
Ranked #9 of 21 hotels in Herndon
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49 reviews from our community

    Trip type
Traveler rating
    30
    7
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Los Angeles, California
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Not thrilled”
2 of 5 stars Reviewed June 23, 2007

I've traveled a lot, and generally don't expect extended-stay-type hotels to have the frilly offerings of more upscale hotels. (In other words, I know the difference between the different hospitality types out there) BUT, what I DO expect is an efficient staff and a clean and functioning room - especially for a place that specializes in extended stay and corporate guests.

This particular hotel did not impress us in the least. Yes, it's a newer facility; yes, it has kitchenettes; and yes, it's quite close to the Dulles corridor and Herndon and Reston and Sterling and Dulles Airport. But, we had problems.

The check-in process was slow and unorganized.

We were assigned an already-occupied room. When we went to get a new room, the clerk said the room he assigned us was shown on his puter as unoccupied. (Not very reassuring right there!) He had to walk the hallway with a pass-key and check a couple of rooms before he found one that was unoccupied. NOTE: He NEVER knocked on the door FIRST before utilizing the pass-key to enter the room. Having been educated in the hospitality field, we were taught ALWAYS to knock a couple of times before trying to enter a room! Needless to say, we kept the latch on when we were in the room, but we worried about our belongings while we were out during the day.

The room smelled. Yes, it was a kitchenette room, but other kitchenette places I've stayed at manage to obliterate these lingering odors. Besides, it didn't really smell like food. It smelled more like mildew.

One light didn't have a bulb in it at all and a second light didn't work.

The secondary entrance stairwell smelled strongly like old pancake syrup. Very odd.

The next morning (which was a weekend day), apparently a neighbor was cooking hamburger because it vented directly into our bathroom!

The bed was so uncomfortable, we couldn't wait to be on the plane to get back home.

We stayed here 3 days and after using my key-card once, the magnetic encoding erased and I had to get it re-encoded every other time I tried to use it. The explanation at the desk was that this was normal and it was okay to keep coming to the desk to get it done. Funny, but I've not had to have my key-card re-encoded nearly as much in any other place as I did here.

Front desk closes at a certain time and won't open until 7am the next morning. I was unable to get a receipt for my stay because we left before the desk opened.

STAFF: Check-in guy - nice, very apologetic, but not organized. Night clerk #1: Very nice, helped w/re-coding my key-card, but had that puzzling explanation about the magnetism of the key-cards. Night clerk #2: No guest-relation skills at all. And, she didn't tell the morning crew to send me a copy of my bill because I've not received one yet. I'm going to have to contact the site myself.

We were very happy to have gotten into this hotel at a discounted rate through Hotwire, but would we stay there again? The answer is no. Would we recommend it to others? Generally, no - but different people value different things about a nights stay, so it might suffice for some.

  • Liked — Price/location
  • Disliked — Everything else
  • Stayed June 2007, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Ask JakeJJohnston about Extended Stay America - Washington, D.C. - Herndon - Dulles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager20190, Hotel Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review
April 10, 2009
Thank you for taking the time to make us aware of your experience at Extended Stay America Washington, D.C. - Herndon. I know how committed we are to satisfying our guests, which is why it gave me great pleasure to read your kind words about our staff. Given this commitment, it was with great concern that I read the rest of your account. You have my most sincere apologies that your stay wasn't totally enjoyable.

Please understand that maintain strict quality control standards, which demand that every room is inspected prior to making it available to our guests. Clearly there was a failure in our system during your stay. In response to your comments, I’ve personally met with all of our staff and used your review to demonstrate in which specific areas we can improve.

Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
10010
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“Built within last five years - a nice enough hotel”
3 of 5 stars Reviewed March 21, 2007

I have stayed here on business on several occassions. I used to work in the area - and I saw this hotel being constructed about about 4-5 years ago - so it is relatively new.

Rooms are generally clean. Forget about the kitchen though - as if any traveler would consider that - no real cooking gear and no dishwasher. Fridge is consistently clean and cold however - which is important.

Not much here in the way of amenities. I think there is a breakfast but never bothered to try it.

You can get a coupon to use Golds Gym for a nominal fee - which is about a 8 minute drive. Hotel location is close to Dulles - about a 10 minute drive down toll road - and there are a few fast food restaurants in walking distance of hotel.

This hotel seems to always have the best price in Herdon proper - and I hate to pay any more than this for a hotel in Herndon. The prices are generally outreageous in this area.

I regularly stay at the four star Le Pavillion in New Orleans for less than some of the Herndon two star hotels charge. I guess Northern Virginia and proximity to Dulles force prices high? Crazy.

This is not a fancy hotel - but it typically clean - both in room and bathroom - and I will stay here again.

Stayed March 2007
Ask Travelin_Fuel about Extended Stay America - Washington, D.C. - Herndon - Dulles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager20190, Hotel Manager at Extended Stay America - Washington, D.C. - Herndon - Dulles, responded to this review
April 14, 2009
Thank you so very much for your glowing review of Extended Stay America Washington, D.C. - Herndon. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Additionally, you can always book the best rate on nearly 700 hotels across the U.S. and in Canada on our website. Once again, thanks for all of your very kind words.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A Hotels.com Traveler
5 of 5 stars Reviewed November 14, 2011
Google Translation

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
An Expedia Traveler
5 of 5 stars Reviewed July 31, 2008
Google Translation

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
 
 
 
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Additional Information about Extended Stay America - Washington, D.C. - Herndon - Dulles

Also Known As:
Extended Stay America Herndon
Extended Stay Herndon
Herndon Extended Stay
Address: 1021 Elden Street, Herndon, VA 20171 (Formerly Extended Stay America Washington DC - Herndon)
Region: United States > Virginia > Fairfax County > Herndon
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#10 Business Hotels in Herndon
#13 Family Hotels in Herndon
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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