So i stayed in this hotel back in December last year through Priceline. As soon as we got there, the room smelled like crap but I've been in worst places, at least the bed was comfortable. So i stayed there just for a few hours and then I went back home. A few hours later I realized my son forgot his tablet so i call the hotel and the person in the front desk said that they found it so i can come and pick it up. I told him i leave far away so I requested to be mailed to my address. He said he will have to ask his manager first. A few weeks later I called because I didn't hear from him and he said that they don't my tablet any longer. I told him that's not possible because I was told that I can go and get it anytime so it didn't make sense that it wasn't there any longer so I requested the manager but "she wasn't there". I waited for weeks for someone to call me back and nothing. I'm a very busy person so I even forgot about it until my son asked about his tablet. I called the hotel and asked to speak with the manager. She finally was there and she was really sorry about it and she offered to send it back to me. Well, two weeks later, around the first week of February, I was checking my mail but no tablet. I called again and I told them either they send my tablet back to me or I will file a police report since I have a voicemail stating that they have my tablet and recording conversations. The manager calls me the next day and she was very sorry again and she said she will have my tablet mail it back to me the next day. Well, I'm still waiting for it? What type of service do you offer to your customers if you can even do something right? I never experience such a bad service ever and, for instance, I won't be staying there ever again. In fact, I want my money back for staying there.
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- Also Known As:
- Extended Stay America Herndon
- Extended Stay Herndon
- Herndon Extended Stay