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“Look elsewhere, disgusting” 1 of 5 stars
Review of Extended Stay America - Washington, D.C. - Herndon - Dulles

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Extended Stay America - Washington, D.C. - Herndon - Dulles
2.5 of 5 Hotel   |   1021 Elden Street, Herndon, VA 20171 (Formerly Extended Stay America Washington DC - Herndon)   |  
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Ranked #18 of 20 hotels in Herndon
1 review
“Look elsewhere, disgusting”
1 of 5 stars Reviewed 1 week ago via mobile

First, I asked for a nonsmoking room and got a smoking room room a "no smoking" sign. The room smelled horrible, had bugs crawling around, and was dirty. To top it all off, the bed sheets had stains of what appeared to be dried fecal matter. In closing, if you value your health and sanity, stay somewhere else.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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68 people have reviewed this hotel

Traveler rating
    40
    10
    9
    5
    4
See reviews for
7
4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 18, 2014

I was on business in Herndon and normally stay at the Hampton but decided to compare other hotel properties in the area and chose Extended Stay. My misfortune was leaving behind some personal belongings and after contacting the hotel upon arriving back home they said there was nothing left in the room. It's unfortunate to know the staff obviously will steal from their customers. This was on a Friday evening. I requested to talk to the manager and was told he/she would not be in until noon on Sunday. As of 9:30 p.m. on Sunday I have had no return call from the hotel manager.

Warning to all guests--make sure you check all drawers, cupboards, closest, etc. because if anything is left behind, it is highly likely you will never see again. Housekeeping will assume you left it for them and management does not care.

Room Tip: Do not choose this hotel.
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  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed April 26, 2014

Pleasant stay and love the renovations! Eye candy at the desk was a plus! Jose and Eduardo were very helpful and pleasant. Great location to many things, shopping, food, movies, etc. Second stay at hotel and I look forward to my next stay.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
80 reviews 80 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed March 18, 2014

Goo resembling baby oil was on the top of the headboard that my hand inadvertently hit while making the bed (no maid service until you've been there 8 days). Needless to say, it was disgusting and I ran to the bathroom to wash it off in scalding hot water. There was also some sticky goo on the hairdryer and I needed a kleenex to wrap around it. There was a LOT of dark dust on the top of the dryer as well. All the kitchen cabinets were warped on the bottom as if there had been a flood. Nasty. All the drawers in the dresser had little bits of stuff in them, not clean at all. I washed them before putting anything in them. The window had no lock, but opened only 8 inches so I guess no one could get in. The sheet had an oily stain the size of a half dollar with a piece of brown crud in the middle. We put a towel over it...for 4 days. (See note below about no one being available in the office, which is how you got extra towels and assume complained about conditions). The door would not lock and my husband had to get maintenence to come over to lock the door so he could leave the room. The trick was to insert the room key and basically reverse the process used to get in. Neighbors were very loud and smoked right outside our door, which leaked into the window that wouldn't close all the way because it had no lock. We tried to call the front desk and went over there as well, but no one working at the front desk. Three times over 4 days no one at the desk. The front desk personnel were quite professional during check in and out. Convenient for a work project, which is the only reason we stayed, plus it was Spring Break time and everything was booked. If it were clean, I'd say it wasn't bad. It was not clean and the "not clean" areas were just disgusting.

Room Tip: Stay at another hotel.
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  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Glen Allen, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 16, 2013

I have stayed at this location for second time for two months now and will extended my stay instead of relocating.
Current Hotel manager Joseph,is so professional and helpful and has made sure to create comfortable and pleasant experience for his guests.

Super Friendly and professional staff specially Hamzah and Jose, always accommodating to my needs, fast response, and ready with smile no matter how busy day they have been through.

I give highest rate to this location and recommend do not second thought for staying at this location if planning to be at North Virginia, worth even if you need drive a bit to get to your work.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sunrise, Florida
1 review
4 of 5 stars Reviewed November 27, 2013

I stayed at this property for one year and one month (Oct 2012 - Nov 2013) while on extended assignment in the Washington DC area - the District Manager Kashif Chaudhary and the current Hotel Manager Joseph Goodwin are TRUE service professionals - these two individuals provided for me a safe and clean and well run hotel that was ideal location wise as well as in comfort - my stay away from home was manageable and pleasant because of their dedication to quality and excellence - I highly recommend this location for business long term stays!

Room Tip: Room 127 or 227 or 327 are corner rooms and bigger and more private!
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Herndon, Virginia
1 review
5 of 5 stars Reviewed November 9, 2013

I've traveled around the US and almost always use for lodging Extended Stay America . This is one of my favorite location so far and the staff is very friendly and helpful. I will mention especially Hamza and Eduardo. It will be nice if they were associate with a gym chain. Very good idea with the little breakfast in the morning.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Washington, D.C. - Herndon - Dulles

Address: 1021 Elden Street, Herndon, VA 20171 (Formerly Extended Stay America Washington DC - Herndon)
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#16 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Herndon - Dulles 2.5*
Reservation Options:
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Also Known As:
Extended Stay America Herndon
Extended Stay Herndon
Herndon Extended Stay

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