I had to find a place to stay after the hurricane type storm knocked out all of the power in the DC Metro area during an historical heat wave. Not an easy feat with two cats.
Jose Benitez checked me in and helped select the best available room for my needs. In the course of our conversation, I discovered an intelligence and receptiveness in Jose that is unexpected in a hotel environment.
I brought the first cat to the room and left to get some things out of the car. In the short time that it took for me to return, the cat, who hides under beds, had gotten caught up under the fabric covering the box spring and was stuck there. I called the front desk and within minutes Jose came to the room, assessed the situation, and had the cat safely out of the box spring. Jose is a quick thinker and great problem solver. A real asset in a tough situation. I was very fortunate that he was there.
Having traveled the world and stayed in five star hotels, I can honestly say that the quality of customer service doesn't always correspond with the price of the hotel. Ashley Copley, the hotel manager, provided me with superior service. One can see his signature in all of the hotel operations. Any request made to any level of staff was fulfilled within moments.
- Also Known As:
- Extended Stay America Herndon
- Extended Stay Herndon
- Herndon Extended Stay
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