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Hilton Washington Dulles Airport: Traveler Reviews

3.5 of 5
13869 Park Center Rd, Herndon, VA 20171
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Hilton Washington Dulles Airport
Ranked #10 of 21 hotels in Herndon
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528 reviews from our community

Traveler rating
    262
    137
    75
    33
    21
See reviews for
Families
63
 
Couples
63
 
Solo
90
 
Business
304
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Herndon, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
“Outstanding...staff and facilities”
5 of 5 stars Reviewed August 31, 2010

Professional, courteous staff that is proactive in meeting your needs. Facilities are excellent, clean and updated. Conference facilities are extensive. Location is close to Dulles Airport with free shuttle service. Food and beverage service is outstanding and the selection is menu based with an additional daily buffet. Overall, this has become my headquarters on the road as the level and quality of service is unmatched. This is also the only hotel where you meet and talk to the General manger and senior staff because they are out meeting clients, not holed up in offices out of the sight of their guest.

  • Stayed August 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SouthoftheJames about Hilton Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Front Office Manager at Hilton Washington Dulles Airport, responded to this review
September 9, 2010
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrenton, Virginia
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“The Hilton was fanatastic!”
5 of 5 stars Reviewed August 25, 2010

We just had our daughter's Wedding at the Hilton and it was wonderful. The staff, the rooms, the service, the bar, and the restaurant. We had a total of 70 rooms with our Wedding and we did not have one complaint. That is pretty hard to accomplish with a Wedding of 252 people.

  • Stayed August 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask joannewalker about Hilton Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Front Office Manager at Hilton Washington Dulles Airport, responded to this review
September 9, 2010
Dear joannewalker,it’s great to get feedback on associates doing what they do best - I will be sure that all staff sees your feedback, and we look forward to your return when next your travels take you this way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billings, Montana
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Don't stay here for early morning flights out of Dulles Airport”
2 of 5 stars Reviewed August 18, 2010

I stayed at the hotel because I had an early morning flight out of Dulles Airport. When I called the property directly I was told they had a shuttle and it wouldn't be a problem so I made the reservation. Upon check-in, I was told the shuttle didn't start running until 5 am so I would miss my flight if I took the shuttle but they could arrange for a taxi to pick me up at 4:20am. I called later that evening to confirm a taxi had been called. I checked out at 4:15, was told a taxi had been reserved and I was to wait in the lobby. And so I did, and then I waited some more. At 4:45am some lovely travelers from Mexico offered to share their taxi with me and I made my flight with 2 minutes to spare. As I was waiting in the hotel lobby, the front desk staff continually assured me that a taxi was on its way yet didn't seem concerned when nothing materialized.

This is an over priced property with mediocre food. Kids from leadership camp were running up and down the hallways until late into the evening.

This property advertises itself as being convenient for travelers coming and going to Dulles. I would disagree. The staff weren't particularily friendly nor helpful. And my stay which was specifically to make a flight was a disaster in that I almost missed my flight.

  • Stayed August 2010, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask traveler12346 about Hilton Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Manager at Hilton Washington Dulles Airport, responded to this review
August 20, 2010
Dear traveler12346,
Thank you for your comments and giving us an opportunity to improve our services. Feedback is a valued component to our ongoing efforts to enhance our customers experience. Please call me at 703-742-4614 or email me at jadranka.belajic@dulleshilton.com so we can discuss your recent stay with us. I am anxious to speak with you.
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Birmingham, Alabama
1 review
“GREAT AIRPORT PROPERTY”
5 of 5 stars Reviewed August 8, 2010

Great hotel not in the best location. Hotel is clean, lobby smell the staff was friendly and efficient. When I asked how to go to the Air and Space museum extension near Dulles airport, they sent me on the shuttle, and told me to call back when I needed a ride back. Impressive service

  • Stayed July 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bluesky30375 about Hilton Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“very average”
3 of 5 stars Reviewed August 5, 2010

Pros:
large rooms
fine pool
near airport

Cons:
lacking service
small reception area for the size of hotel
remarkably bad reception staff for my check-in
generally old

  • Stayed September 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask goodolympian about Hilton Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jadra, Manager at Hilton Washington Dulles Airport, responded to this review
August 13, 2010
Dear good Olympian

We appreciate your feedback and I hope to speak with you regarding your stay. We are serious about providing the best customer service experience and when we fail to meet expectations, we want to know. Please call me at 703-742-4614 or email me at Jadranka.belajic@dulleshilton.com regarding your stay with us. I look forward to our conversation. Regards,
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Additional Information about Hilton Washington Dulles Airport

Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Washington Dulles Airport Hotel
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton
Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Region: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Herndon
#5 Business Hotels in Herndon
#9 Family Hotels in Herndon
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Experience the Washington D.C. area's newest innovation in hotel guestroom design only at the Hilton Washington Dulles Airport hotel! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests who visit our Dulles, VA hotel and stay in one of 155 Business & Executive accommodations to connect any digital device (computer, game console, DVD, MP3) to a 42" HDTV Plasma. Additionally, these rooms offer ultra-modern marble and granite baths with walk-in rain shower. ... more   less 
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