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“Very Good Hotel” 4 of 5 stars
Review of Hilton Washington Dulles Airport

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Hilton Washington Dulles Airport
3.5 of 5 Motel   |   13869 Park Center Rd, Herndon, VA 20171   |  
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2X HHonors Points
Ranked #5 of 20 Hotels in Herndon
Certificate of Excellence 2014
Ruther Glen, Virginia, United States
1 review
“Very Good Hotel”
4 of 5 stars Reviewed July 20, 2014

Staff went out of their way to meet all my needs. However, the food service was very limited and the hotel is not within walking of any real eating places - sandwhich or anything else. You need a car or a taxi if you are going to stay for over 48 hours.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, July 25, 2014
Dear Ronald C,

Thank you for taking the time to leave us your feedback in a review! We appreciate your kind words regarding our staff and property. We do offer shuttle service within a 3 mile radius to restaurants and shopping, and starting on July 26th we will be offering shuttle service to the new Wiehle-Reston East Silver Line Metro Station. Thank you again, and we look forward to welcoming you back the next time you are in the Dulles area.

Kind regards,
Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,043 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 17, 2014

I have stayed with Family for a couple if days during Independence Day celebrations in Washington, the hotel is very poor, no minibar in the room, although I had a executive room & large one, the lounge breakfast was very very poor, no croissant, very few choices, no cheese, no omelette, no plain yoghurt. What kind of Hilton is this!!!!

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, July 25, 2014
Dear Mohamed O,

Thank you for taking the time to leave us your feedback in a review. Please accept my sincerest apologies for your experience during your recent stay with us. We follow the Hilton Standard when it comes to our Executive Lounge, and I am very sorry we were not able to meet your needs or expectations. I do hope you will give us another opportunity to exceed your expectations in the future.

Yours in hospitality,
Greg Langweg
General Manager
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Dormagen, Germany
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 16, 2014

Excelent staay comfortable, very friendly people, leave our luggages for 3 days thre no problem so our visit in New York was great. Good transfer and good beds. Awsome we can recommne dit to all guests.
Einfach Klasse super Preis Leistung und einfach zuvorkommendes Personal es fehlt an nichts....ein Aufenthalt hier ist besser als in Town...Danke Hilton Washington Dulles< Danke Josh!

Room Tip: Wenn moeglich weit oben allerdings kein Thema da das Hotel Kreisfoermig angeordnet ist!
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, July 25, 2014
Sear hgdoering,

Thank you so much for taking the time to leave us your feedback in a review! We couldn't be happier to know you enjoyed your stay! Your compliments have been passed along to Josh, as well as to our Front Office management team. Thank you again, and we look forward to welcoming you back the next time you are in the Dulles area!

Kind regards,
Greg Langweg
General Manager
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Chester, United States
1 review
5 of 5 stars Reviewed July 16, 2014

I used one of the junior hospitality suites in support of a 4 day convention. The room was perfect to host small gatherings of 10 -25 people. Hotel staff provided excellent support for requests for additional tables and chairs. Only drawback was the lack of a microwave in the hospitality suite but then again I didn't call down to request one.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, July 25, 2014
Dear Floyd M,

Thank you for taking the time to leave us your feedback in a review! We are very pleased to know you enjoyed your stay and the use of our Hospitality Suite. Thank you again, and we look forward to welcoming you back the next time you are in the Dulles area!

Yours in hospitality,
Greg Langweg
General Manager
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San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 14, 2014

We stayed at the hotel when we missed a connecting flight to Europe. We were expecting indifferent service at best from an airport hotel but we were very pleasantly surprised. The service in the restaurant was helpful and friendly and Spenser at the front desk was especially helpful. Thanks for making an unexpected delay so comfortable.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, July 25, 2014
Dear 13JOR,

Thank you for taking the time to leave us your feedback in such a nice review! We couldn't be happier to know you were pleasantly surprised with the level of service we provided! Your compliments of Spencer have been passed along to him as well as to our Front Office management team. Thank you again, and we look forward to welcoming you back the next time you are in the Dulles area!

Kind regards,
Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edwardsville, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2014

I stayed here after a week long conference in Gettysburg, PA to do a little solo site seeing in DC. I found the shuttle very convenient to and from the airport as well as over to the Air and Space museum. I used it every day to get into the DC area by catching the bus at the airport. Everyone I encountered was very friendly and the hotel was clean and quiet. I will definitely stay here again in another trip to the area.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, July 25, 2014
Dear aesperd,

Thank you for taking the time to leave us your feedback in such a wonderful review! We couldn't be happier to know you enjoyed your stay with us and we look forward to welcoming you back the next time you are in the Dulles area!

Yours in hospitality,
Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 13, 2014

The staff here are unbelievable! The best service ever! While pushing a very heavy cart to decorate, Saun a member of the staff stopped me and took the cart and pushed it.
The food is good, rooms large, but the staff makes the stay awesome.

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, July 28, 2014
Dear Sherrybayb1,

Thank you for taking the time to leave us your feedback in such a complimentary review! We are so thrilled that the service our staff provided made your stay! Your kind compliments of Shan have been passed along to him, as well as our Front Office Management team. Again, we are so glad you enjoyed the conference and your stay and we look forward to welcoming you back!

Yours in hospitality,
Greg Langweg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington Dulles Airport

Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Herndon
#3 Romantic Hotel in Herndon
#5 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington Dulles Airport 3.5*
Number of rooms: 449
Official Description (provided by the hotel):
The Hilton Washington Dulles Airport hotel is conveniently located only three miles from the Washington Dulles (IAD) terminal and 30 minutes from Washington DC. This Herndon, VA hotel is an ideal choice for a business trip in Washington DC, given our proximity to local business centers, corporations and government offices. Explore the surrounding area via the complimentary local shuttle service and discover the historic town of Herndon and nearby Reston, VA. Many popular Washington DC attractions are also easily accessible, including the White House and Capitol Building. Our tastefully appointed accommodations are contemporary, comfortable, and designed for one purpose, your comfort! The Hilton Serenity Collection™ is featured throughout each 400 square foot guestroom, allowing you to rejuvenate yourself with our Serenity Bed featuring the internationally-acclaimed Suite Dreams™ mattresses, Down Duvet and Down Pillows & luxurious bath amenities. Experience the new standard of guestrooms only at the Hilton! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests to get connected in HDTV by upgrading to Business Class Accommodations. ... more   less 
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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