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“My waitress Gladys made my stay!” 4 of 5 stars
Review of Hilton Washington Dulles Airport

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Hilton Washington Dulles Airport
3.5 of 5 Motel   |   13869 Park Center Rd, Herndon, VA 20171   |  
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2X HHonors Points
Ranked #9 of 20 hotels in Herndon
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
“My waitress Gladys made my stay!”
4 of 5 stars Reviewed November 11, 2013

The hotel itself is nice enough but i would not stay there for any length of time without a Car.
room clean good amenities but what really made my stay enjoyable was the way i was treated by my breakfast witness Gladys in the oxbow restaurant, she went out of her way to make me feel at home, and it w a special day when i was lucky enough to have her make me feel at home for the lunch time as well. thank you glades for making this road warrior a little less weary by your smiling presence.

thanks again,
david d

Room Tip: its a sprawling hotel so asking for a room away from the elevators can get you WAY away from the el...
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, November 13, 2013
Dear David D,

Thank you so much for taking the time to leave us your feedback in such a nice review! We are so pleased you had such a wonderful experience with us during your stay and we are glad to know Gladys made all the difference! We passed your compliments along to Gladys, the Restaurant Manager, and the Director of Food & Beverage. Again, thank you for your kind words and we look forward to welcoming you back the next time you are in the Dulles area!

Warm regards,
Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 10, 2013

The Hilton has great beds and a shuttle from the airport, so it's a good night's sleep.

However, I had some surprises:

First, even though I was there due to a flight cancellation and wouldn't be able to fly until late in the day, they would only extend my checkout 30 minutes. There's no reason to be so stingy!

Second, the restaurants were disappointing. I ate at the sports bar late the night I arrived (ribs were tough on one end) and the main restaurant at noon the next day (same menu, tilapia was ok, but nothing great--and no brunch on a Sunday!).

Third, the fitness room, while large and including plenty of cardio equipment, dumbbells, and even a squat rack, didn't have leg extension/curl machines. That was odd.

Solid stay, but with caveats.

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, November 19, 2013
Dear shultquist,

Thank you very much for taking the time to leave us your feedback in a review. We are pleased to know you had a "good night's sleep" during your stay and that you utilized our shuttle sevice, but we are sorry that your experience in our restaurants were less than excellent. We take your comments seriously and they have been addressed with the Restaurant Manager and the Director of Food & Beverage. Again, we appreciate your feedback and hope you will stay with us again the next time you are in the Dulles area.

Kind regards,
Greg Langweg
General Manager
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davidsonville
1 review
5 of 5 stars Reviewed November 10, 2013

We were driving home to Maryland from Chantilly and saw the Hilton sign off the main road. We pulled in and asked the front desk where the hotel restaurant was. He so politely directed us down the hall. We were greeted by a wonderfully friendly hostess that showed us to a nice table in the corner and when asked, she so kindly put the closest television on the hockey game so we could watch while we dined. Then our waitress Lorena came and took our drink order and appetizer order. She was beyond pleasant. The wine was wonderful and the app was delicious. We then ordered dinner and after coffee. We stayed and watched most of the game. Lorena was a fabulous waitress that catered to us but did not "bug" us as we lingered and watched the game. She couldn't have been a better waitress!

Room Tip: Didn't stay overnight. Just came in for dinner.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, November 11, 2013
Dear mary s ,

Thank you so much for taking the time to leave us your feedback in such a wonderful 5 star review! We are so glad you had such a great experience with us and we are so pleased to know Lorena and our staff played such a huge part in that! Your kind words have been shared with Lorena, the Restaurant Manager, and the Director of Food and Beverage. Once again, thank you and we look forward to welcoming you back the next time you are in the Dulles area!

Kind regards,
Greg Langweg
General Manager
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Louisville, United States
1 review
5 of 5 stars Reviewed November 10, 2013

This is a great hotel! The staff was friendly, the hotel was clean, my room was immaculate. The hotel was also very quiet. You won't hear slamming doors or get woken up at night. Airport shuttle was a huge bonus. Highly recommended! I will definitely stay here again when visiting the DC area! I recommend a Junior Suite. Feels like home away from home!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, November 11, 2013
Dear Laura R,

Thank you so much for giving us your feedback in such a nice 5 star review! We are so glad you found our staff to be friendly and that your room was "immaculate." We are very pleased that you "highly recommend" us and that you will "definitely stay here again." We are thrilled to be your "home away from home" and we look forward to welcoming you back the next time you are in the Dulles area!

Best regards,
Greg Langweg
General Manager
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Berryville, Virginia
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 6, 2013

This stay was very nice!!! It was very peaceful and relaxing. The guest service were great. The food was delicious. The suite was very nice, however, the tub could have been bigger, but perfect for soaking in. Would stay here again.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, November 7, 2013
Dear Angeline M,

Thank you so much for taking the time to leave us your feedback in such a wonderful 5 star review! We are so pleased to hear that you found our food to be "delicious" and our staff and guest service "great." We truly appreciate your compliments and we are glad that you "would stay here again." We look forward to welcoming you back the next time you are in the Dulles area!

Kind regards,
Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed November 4, 2013

I was not having a good day. My flight was cancelled and my day was very long and stressful, but Amy's enthusiasm was very refreshing and helpful. She was very professional and attentive to every single detail and most of all she was very welcoming, she made me feel at home. She pleasantly reminded us to keep a positive attitude after a terrible day! Because of employees like Amy Z I would definitely recommend this hotel to all the travelers. A++++

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, November 5, 2013
Dear Mark S,

Thank you for taking the time to leave us your feedback in such a wonderful 5 star review! We are so glad that even though your flight was cancelled and you were having a stressful day, Amy was able to turn your frown upside down! We are so pleased to know she gave you outstanding service and made you "feel at home." Your compliments have been passed on to Amy, the Director of Food and Beverage, and the Restaurant Manager. Thank you again for your kind words and we look forward to welcoming you back the next time you are in the Dulles area!

Yours in hospitality,
Greg Langweg
General Manager
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Malvern
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2013

We booked this hotel because it was close to the airport. We arrived late but still got something good to eat in the bar. The hotel is only a couple of miles from the airport but I don’t remember hearing a single plane in the hotel. My son was delighted by the biggest tv in the room we have ever seen! In the morning the buffet breakfast was great with eggs cooked to order which is always a nice touch. The staff were very friendly and helped us to find things to do in the vicinity whilst we had a few hours to kill before moving on.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, November 5, 2013
Dear 1gordonm,

Thank you so much for taking the time to leave us your feedback in such a nice review! We are so pleased to know that you enjoyed your stay, from the "biggest tv in the room" to the breakfast buffet with eggs cooked to order. We truly appreciate your compliments and look forward to welcoming you back the next time you are in the Dulles area!

Warm regards,
Greg Langweg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington Dulles Airport

Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Herndon
#5 Business Hotel in Herndon
#6 Family Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington Dulles Airport 3.5*
Official Description (provided by the hotel):
Experience the Washington D.C. area's newest innovation in hotel guestroom design only at the Hilton Washington Dulles Airport hotel! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests who visit our Dulles, VA hotel and stay in one of 155 Business & Executive accommodations to connect any digital device (computer, game console, DVD, MP3) to a 42" HDTV Plasma. Additionally, these rooms offer ultra-modern marble and granite baths with walk-in rain shower. ... more   less 
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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