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“The Hilton is average value” 3 of 5 stars
Review of Hilton Washington Dulles Airport

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Hilton Washington Dulles Airport
3.5 of 5 Motel   |   13869 Park Center Rd, Herndon, VA 20171   |  
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Ranked #9 of 20 hotels in Herndon
Eagle, Wisconsin
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“The Hilton is average value”
3 of 5 stars Reviewed June 29, 2013

The hotel over sold it's self. I found no amenities that could not be found at other chains for the same or less money. The hotel is out of the way and not convenient to find. Most of the staff were very good and I suppose if you pay premium prices you can have a pleasant stay but I am no fan of the dual class attitude that is creeping into the upper grade hotels.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, July 15, 2013
Oldandretired1,

We appreciate you taking a moment to give us your feedback, sorry to hear that you were not able to locate us easily. We are located approximately four miles, about 10 minutes from Washington Dulles Airport. We are pleased to hear that our staff was of great assistance, and again, I apologize for any over-booking issues you encountered.

Sincerely,

Greg Langweg
General Manager
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852 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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English first
1 review
2 of 5 stars Reviewed June 28, 2013 via mobile

The guest service standar is so poor in this hotel, and its for the first time staying in a Hilton had high expectations. Firstly booked a non smoking room and was given a smoking room. Had to change rooms in the middle of the night because I couldnt sleep as the room was stinky. Secondly had to waited at the Airport for their Shuttle for a long time. Thirdly went for dinner in their restaurant waited for more than 45min to be served. I think this hotel damages the Hilton brand and because don't think all of the are like this had high expectations.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, July 15, 2013
Ntsepe,

Thank you for your feedback, we sincerely apologize for your room mix-up. Our shuttle runs every 30 minutes, located directly out front of the hotel lobby. As a guest, you are of utmost importance to us and our brand, again, we apologize for your wait at the restaurant and your room swap. We hope you return in the near future so we may exceed your expectations.


Warm Regards,

Greg Langwed
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 27, 2013

Very nice hotel. Rooms are clean & spacious and the bath was exceptional. The only downside was the cost of dinning at the hotel restaurant and lounge was pretty pricy when your traveling with picky eating grandchildern

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, July 11, 2013
TripAdvisor Member,

Thank you for taking the time to give us your feedback. We are happy to hear that you were content with your spacious room and newly renovated bathroom. We have recently revamped our restaurant menus and welcome you back to check out our new specials!

Warm Regards,


Greg Langweg
General Manager
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EDDY, United States
1 review
5 of 5 stars Reviewed June 27, 2013

Our complete family really enjoyed our stay at this Hilton. The staff were all helpful and friendly and the hotel was exceptionally clean. Several times when I thanked staff for excellent service they responded with "my pleasure". This made you feel like they really wanted your stay to be as nice as possible. I would recommend this hotel to anyone.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, June 28, 2013
Hal L,

Thank you so much for the five star review! We appreciate the kind words and glad to hear that you really enjoyed your stay with us. We take pride in giving exceptional customer service to our guests and value your loyalty to our brand! Thank you again for the recommendation and we look forward to welcoming you back next time you are in the area.

Warm Regards,

Greg Langweg
General Manager
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Northumberland, United States
1 review
5 of 5 stars Reviewed June 27, 2013

I had not one thing bad to say about my time spent. It is run as ONE CLASS ACT. Everyone was very friendly and professional. Food was great, rooms quiet and clean. Staff could not do enough to make me comfortable. Thanks

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, July 1, 2013
Edward Z,

Thank you kindly for the five star review! We appreciate the great feedback, and are very pleased that you enjoyed our rooms and dining experience. It is our pleasure to serve you, and look forward to welcoming you back next time you are in the area. Thank you again for recommending us!

Sincerely,

Greg Langweg
General Manager
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Canberra, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 25, 2013

I had the unfortune to end up here after a canceled connecting flight to Denver. The room I was given was a smoking room - which as an athlete is not quite a preference!
I asked if it was possible to change but apparently there were no other rooms available. The room itself was dirty with with a worn atmosphere around it. I fled out to a nearby shopping centre (thank god there was a courstey van as nothing else was within walking distance) for a nice dinner. I had asked for some more coffee for the room as the only one I has been given was decaf - but nothing had been done about it during the evening.
It's a tired place with tired employees. Would ever ever come back here.

  • Stayed June 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, June 28, 2013
Nordlis,

Thank you for your review, we appreciate all the feedback you have given us. Happy to hear that our shuttle worked out so well for you! I apologize for any quality issues you may have experienced, our rooms are scheduled for renovations in the near future. We hope you can return to give us another chance at a later date.

Sincerely,

Greg Langweg
General Manager
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Arizona
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 25, 2013

When we checked in, the lobby was a bit chilly. After settling down, we had dinner at the Cardinal restaurant which is part of the Cardinal Lounge. My wife and I were freezing inside this restaurant it must have been warmer outside. After our dinner, the lobby and hallways were also chilly. Our room's thermostat was set at 69 which we raised to 82.
My cousin's husband had his Vietnam Helicopter reunion here and during our dinner, I must say the food was excellent. The ballroom was chilly even with 500 warm bodys in the same room. It was more comfortable outside in the open air.
Our room was nice looking out over the pool area, room 421. The shower was nice except there wasn't any place to hang your bath towels. The sheets are changed every 3 days. We were there for four nights.

Once nice amenity was the shuttle bus to the airport to catch the 5A Metrobus to the L'Enfant Plaze Metro Station near the National Mall. You can also catch the same bus back to the airport and call the hotel to pick you up.

Our last morning was spent at the Breakfast Buffet at the Old Ox Grille. This was my first time, but my wife had it one other time. She said that this one was much better than the one before.
Cost is $17.95 and when you look at the prices of the entrees, the buffet is a much better deal.

Leaving from the hotel to the airport, the shuttle leaves every 30 minutes.

Room Tip: Room 421 was near the elevator and if you want to sleep in late, move to a different location
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, July 1, 2013
Kimo17051,

Thank you so much for the great review! We appreciate your understanding with our temperature complications. Glad to hear you enjoyed our food, the shuttle bus convenience and your room view! The whole team strives to go above and beyond with every guest and we are pleased with your comments on our service. We look forward to welcoming you back next time you visit the area.

Sincerely,

Greg Langweg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington Dulles Airport

Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Herndon
#4 Romantic Hotel in Herndon
#6 Family Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington Dulles Airport 3.5*
Official Description (provided by the hotel):
Experience the Washington D.C. area's newest innovation in hotel guestroom design only at the Hilton Washington Dulles Airport hotel! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests who visit our Dulles, VA hotel and stay in one of 155 Business & Executive accommodations to connect any digital device (computer, game console, DVD, MP3) to a 42" HDTV Plasma. Additionally, these rooms offer ultra-modern marble and granite baths with walk-in rain shower. ... more   less 
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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