We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Business Friendly Rooms” 4 of 5 stars
Review of Hilton Washington Dulles Airport

Save Saved
You added Hilton Washington Dulles Airport to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Washington Dulles Airport
3.5 of 5 Motel   |   13869 Park Center Rd, Herndon, VA 20171   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
2X HHonors Points
Ranked #9 of 20 hotels in Herndon
East Coast
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Business Friendly Rooms”
4 of 5 stars Reviewed May 15, 2013

This hotel was very nice for business travel It was within a reasonable distance to Dulles airport, Reston and Herndon.
The seemingly senior staff member at the front desk was a very grump individual and was the only downside of the stay
Everyone else was friendly and accommodating
The stay came with a free breakfast which turned out to be a buffet which was terrible.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

828 people have reviewed this hotel

Traveler rating
    412
    224
    115
    48
    29
See reviews for
113
110
126
436
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Denver
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 15, 2013

Rooms were pretty basic except the sheets were better than normal for the Hilton brand. The room needed a deep clean, and updated decorations and furnishings. TV was huge and new. Club lounge food and service was subpar. Too many guests, not enough staff, and tasteless food. Last but not least, the transportation to and from the airport operates every half hour. Seems reasonable right? Not reasonable when you have a dozen or so waiting in the cold for transportation that, when it arrives, was full. The front desk staff didn't listen to the phone calls that were made and thus a fatal "customer" service error was made. Always listen to your customer and adjust to the market dynamics, Oh yes...this hotel is one of the furthest from the airport that has the airport's name in their name. Try the Marriott or the Hyatt. The first it's located on the Dulles grounds and the other is just off the Dulles grounds.

Room Tip: Junior suites are very large but still need an update. Doesn't look like the Hilton has investe...
See more room tips
  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, May 28, 2013
Mygift2u,

We appreciate your review and are pleased to know you enjoyed the luxury of our Hilton bedding, and new TV. It is our top priority to make you feel as comfortable as possible during your stay. I apologize for any quality issues you may have experienced; our rooms are scheduled for renovations in the near future. I offer my deepest apologies for any customer service issue you encountered at our property. We will discuss your review with our team in order to provide exceptional service in the future. We value each and every one of our customers and it is of our utmost importance to extend to you the best customer service. We hope you return to give us another opportunity to exceed your expectations in the future.

Sincerely,

Greg Langweg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 15, 2013

Just a short business trip. Room was very nice, roomy and clean. No free WiFi to guests unless you are part of the Hilton Honors Program. We were well taken care of for our conference, but froze in the conference room. Understand, conference rooms are usually kept cool, but this was FREEZING for all of us. Hilton engineers were working on it, but never resolved.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 13, 2013

Very nice hotel and facilities. We ate in one of the hotel restaurants and both the food and service were excellent. I have several food allergies / intolerances and the staff was very considerate and accommodating. Hotel shuttle service to / from the airport was prompt, clean, and quick. The room itself was lovely and the bed was very comfortable.

Room Tip: If you're concerned about noise, request a room away from ice machine "rooms".
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarksville, Tennessee
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 11, 2013

hilton has a name that precedes itself- this property lived up to the name- no complaints, the airport pick up and drop off was on time, the rooms are so clean and refreshing. the staff was very kind, and the restaurant was top notch, but the price was very reasonable and i will be back to this property. i needed a place to sleep and relax, and this was perfect for a 9 hour layover.

Room Tip: make sure you know the times for airport pick up- the transport arrives every 30 minutes.
See more room tips
  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pattaya
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 9, 2013

Top notch hotel. Courteous staff and on-time airport shuttle. Room was impeccably clean.

Wife was late getting thru immigration and they gave me a pass on the late check-out fee! Kudos to check-in staff.

Room Tip: Bottom floor has nice rooms.
See more room tips
  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 9, 2013

Checking in was very easy, the gentleman was polite! new, but knowledgeable. Housekeeping was VERY responsive and attentitive. A kids group was there, they were under control from what i saw. WHICH I APPERICIATED! Had a great time here, checking out, the night auditor, a taller gentleman with glass, checked us out. He was rude, I didnt like his attitiude. He layed my money on the counter, even the coins..WHO DOES THAT???!! espically when I dont do that, its just rude! He didnt say have a good day or thank you for staying. He was grumpy. Will stay here again, but checkout at a later time.NO need for the hostility, its your job, do it! be poilite and go home!!

Room was great...awesome location!

Room Tip: Rooms on the end are bigger, and have more space. Higher floor for the view!
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, May 28, 2013
t v,
Thank you for taking the time to write us a review and give us your feedback. We value all of our customers and take pride in catering to your needs. I am happy to know that you enjoyed your stay and will be returning in the near future! My deepest apologies for the farewell you received, I will be sure to address the night audit team in order to rectify your concerns. We are extremely happy that you were taken good care of by housekeeping; I will share your comments with the whole team, and thank you again for choosing our hotel!
Sincerely,

Greg Langweg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hilton Washington Dulles Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Washington Dulles Airport

Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Herndon
#5 Business Hotel in Herndon
#6 Family Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington Dulles Airport 3.5*
Official Description (provided by the hotel):
Experience the Washington D.C. area's newest innovation in hotel guestroom design only at the Hilton Washington Dulles Airport hotel! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests who visit our Dulles, VA hotel and stay in one of 155 Business & Executive accommodations to connect any digital device (computer, game console, DVD, MP3) to a 42" HDTV Plasma. Additionally, these rooms offer ultra-modern marble and granite baths with walk-in rain shower. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Booking.com, Expedia, Travelocity, Tingo, HotelsClick, Hilton Hotels, Agoda, getaroom.com, Hotels.com, BookingOdigeoWL, Venere and Otel so you can book your Hilton Washington Dulles Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

Owners: What's your side of the story?

If you own or manage Hilton Washington Dulles Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.