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“Attentive and hospitable” 5 of 5 stars
Review of Hilton Washington Dulles Airport

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Hilton Washington Dulles Airport
3.5 of 5 Motel   |   13869 Park Center Rd, Herndon, VA 20171   |  
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Ranked #6 of 20 Hotels in Herndon
Rowlett, Texas
1 review
1 helpful vote 1 helpful vote
“Attentive and hospitable”
5 of 5 stars Reviewed April 19, 2013

I attended a convention at Hilton Dulles Airport over a weekend. I found the rooms clean, the staff helpful, and even the social media manager proactive in making sure our guests were comfortable.

Several in our party had specific food sensitivities, and the wait staff did take steps to accommodate each. Our first couple meals were rough, as the kitchen seemed insufficiently educated in gluten sensitivities and thus inadvertently served the very foods they were trying to avoid. Over the course of the weekend, however, the wait staff showed increasing vigilance and even became proactive (setting soy milk out with the coffee service, for instance) to make our dining experience comfortable.

I appreciate the spirit of service and professionalism exhibited by staff and management at this location and would not hesitate to attend a function -- or even vacation with my family -- at this fine hotel.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, April 22, 2013
lagluten,

Thank you so much for the great five star review! Our team is very proud to have exceeded your expectations. We take food allergies very seriously and are very content with being able to provide your group with all there gluten free needs. Your kind word will be shared with the whole team.

Warmest Regards,

Greg Langweg
General Manager
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983 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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English first
United States
1 review
4 of 5 stars Reviewed April 19, 2013

We had a very enjoyable stay! Our room on the executive floor was large and clean and the food at the hotel restaurant was excellent. The coffeemaker in the room uses coffee pods, but the restaurant/bar/executive lounge serves Starbucks. Service was great. Definitely reccommend if you're looking to stay near DC.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 19, 2013

Internet is bad while attending a tech convention at hotel. The spa has very limited hours . Restaurant average but very expensive. Rooms were noisy to all hall traffic. Food for the convention was poor and if you had allergies is was even more difficult to communicate with the serving staff.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, April 22, 2013
Hilton Hotels & Resorts traveler,

Thank you for your review. We will discuss all your feedback with our team members. We apologize if you encountered any inconveniences while staying with us. Our Food and Beverage team takes food allergies very seriously. We do hope you can give us another opportunity upon visiting the Dulles area. Please contact me directly if you have any further questions greg.langweg@dulleshilton.com.

Sincerely,

Greg Langweg
General Manager
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United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2013

This hotel was clean, the rooms were huge, and the staff was terrific. I came for a convention and received a great room rate. And the free shuttle from the airport was a real plus, plus a free shuttle to the air museum. Every staff member I had contact with at the hotel was friendly and helpful.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, April 19, 2013
Hilton Hotels and Resorts Traveler,

Thank you so much for the great review!! Our team works really hard to provide top notch service, and reviews like yours make us very proud. We hope to welcome you back on your next visit to the Dulles area.

Warmest Regards,

Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 17, 2013 via mobile

My ten year old son called this trip "extraordinary" and he never left the hotel. I had a conference, so my husband and the kids tagged along to swim and play near DC. They ended up having such a nice time in the pool, that they never left. The food was great, the service was outstanding, and the hotel is beautiful.

We especially loved William from the media/marketing department whom we met when there was a glitch with the computer systems. He, and everyone available, jumped in to help keep the check-in of over a hundred conferees running smooth without access to their reservations or the ability to activate key cards.

Anne, a server in the restaurant, took the time to play with my baby, and chat with my friends as we hung out the first evening. When I stopped by the next night to say hi to my family who was eating there, she not only remembered me, but was busy chatting away with my other kiddos, making each one feel special.

If you need a hotel near DC and Dulles, I highly recommend the Hilton Dulles Airport Hotel. It is wonderful.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, April 19, 2013
ColleenKessler,

Thank you so much for the fantastic review! We are so happy that you and your family enjoyed your stay. The whole team works very hard in order to bring the best service to our guests. We hope we can accomodate you again next time you come to the area.

Thank You,

Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ringgold, Georgia, United States
1 review
5 of 5 stars Reviewed April 17, 2013

As my family and I neared the Hilton this past weekend, we were hearing comments on Twitter about technical problems, so we weren't quite sure what to expect when we arrived. Despite the fact that a computer glitch had caused problems with room keys for the entire hotel, the staff was smiling, friendly, and courteous. They took what could have been a major problem and diffused the situation into a minor inconvenience.

I was under the impression that our room would have a mini-fridge. It didn't, but we called to ask and within minutes, a fridge was brought to our room. The whole weekend was like that. The staff was so friendly and attentive to our needs.

The spacious room was clean, well-equipped, and comfortable. I don't know what kind of pillows Hilton has, but we need some! We all slept well all weekend. My husband thoroughly enjoyed the gym, as well. After this experience, we'll definitely be staying at Hilton again.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, April 19, 2013
Kris B,

Thank you so much for the great review! We really appreciate your understanding with our computer glitch. I'm also very pleased with your comments on our service! The whole team strives to go above and beyond every time with every guest. We look forward to welcoming you back the next time you visit the area.

Sincerely,

Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 17, 2013 via mobile

I came for the 2to1 Conference this April. The room was gorgeous. The bathroom. ..lovely. The shower? A double shower head with rain shower....who needs calgone as it peels the stress and fatigue from you. The staff was always smiling and friendly like they were glad to be at work. This was the first time I truly felt like a "guest" at a hotel.

I also loved how they went out of their way to get me a hot cocoa amidst all the coffee drinkers. The computers even went down and yet they provided a calm environment that supported everyone's needs. And William M. in sales was wonderful!

Thank you for a fun and enjoyable event.

~Honey

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, April 19, 2013
HoneyRowland,

Thank you so much for the great review and comments. We are extremely happy that you were able to enjoy one of the upgraded bathrooms to the hotel. We will share your comments with the whole team, and thank you again for choosing our hotel! Please join us again the next time you're in the Dulles area.

Warmest Regards,

Greg Langweg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington Dulles Airport

Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington Dulles Airport 3.5*
Number of rooms: 449
Official Description (provided by the hotel):
Experience the Washington D.C. area's newest innovation in hotel guestroom design only at the Hilton Washington Dulles Airport hotel! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests who visit our Dulles, VA hotel and stay in one of 155 Business & Executive accommodations to connect any digital device (computer, game console, DVD, MP3) to a 42" HDTV Plasma. Additionally, these rooms offer ultra-modern marble and granite baths with walk-in rain shower. ... more   less 
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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