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“Convenient to airport and museum but in a businss park location” 4 of 5 stars
Review of Hilton Washington Dulles Airport

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Hilton Washington Dulles Airport
3.5 of 5 Motel   |   13869 Park Center Rd, Herndon, VA 20171   |  
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2X HHonors Points
Ranked #6 of 20 Hotels in Herndon
world
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
“Convenient to airport and museum but in a businss park location”
4 of 5 stars Reviewed March 27, 2013

This hotel is near, and offers free shuttle service, to Dulles airport and Air & Space museum. Rooms are large, clean and quiet. Bed is comfortable. Service meets Hilton standards. One bathrobe is provided, even in a room reserved for two, but no slippers. Bathroom items are of good quality. Bathroom door is in the wrong place. The business park location prevents walking to shops and restaurants. However the hotel food is limited but good. A small gift shop is located on the second floor. Room rate for king double in March was $102 with breakfast and taxes, making this a good value.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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922 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed March 26, 2013

Stayed on business from March 18th to March 22nd. Ordered Room Service on March 18th, a simple hamburger, and it was raw in the center ($13 burger). Large group of teens (5 Charter buses) checked in on March 20th at 10pm. They ran up and down the halls, banged on doors, yelling/screaming in the rooms/hallways, and the chaperone's weren't much more respectful. They should've put them on their own floor or had better security. Few elevators to begin with, but particularly noticeable when one breaks (March 20th). I will never stay there again. Staff was apologetic, but not worth more than $80 per night in my opinion. Didn't expect this at a Hilton property.

Room Tip: Stay near the elevators, but not too close. Make sure the Ice Machine is far away to avoid noise.
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, March 28, 2013
Dear RickFromDallasTexas,


Thank you for your review, and I’m so sorry you had an unpleasant experience with your room service. We will bring you concern to the attention of the Director of Food and Beverage. I also want to apologize for the noise you encountered with any other guests staying with us on property. We will look at ways to improve on the issues that you brought to our attention. We do value you as a customer and hope you can give us another opportunity to serve you, and hope to exceed your expectations upon your next visit to the area. Feel free to contact me directly if have any further questions or concerns at greg.langweg@dulleshilton.com.

Kind Regards,

Greg Langweg
General Manager
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Belfast, United Kingdom
Top Contributor
222 reviews 222 reviews
65 hotel reviews
Reviews in 75 cities Reviews in 75 cities
181 helpful votes 181 helpful votes
4 of 5 stars Reviewed March 24, 2013 via mobile

The Hilton at Herndon is a above average but typical airport hotel. Conveniently located near the airport and with good facilities. The hotel is pleasant in the lobby and communal areas with good WiFi access in most areas.

The rooms are spacious and in good repair with good furnishings. The Executive Lounge is acceptable although a little small and busy in the mornings for breakfast, so get there early. The breakfast on offer is more than adequate.

The gym facilities are excellent: great sized area with plenty of equipment and all pretty up to date and modern.

The bar and restaurant food was a let down though. The lunch buffet, while very reasonably priced, was pretty bland and most of the food on offer was dried out and mushy, even at the start of the service. The bar restaurant wasn't much better for dinner. Reasonable menu, but again the food was a let down: the steaks in particular being too and overcooked. I guess that is to be expected from an airport hotel bar!

However, as a pleasant hotel for an overnight stay, it's one of the better airport hotels I've stayed at.

Stayed March 2013, traveled on business
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DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, March 28, 2013
KMcCorry,

Thank you so much for the review. I'm happy that we were a good fit for you and in good proximity to the airport for your needs. We really are very appreciative for you kind words in regards with your experience to our spacious rooms, executive lounge breakfast, lobby, furnishings, and "excellent" gym facilities! We do apologize for the Food and Beverage experience, and this will be discussed with the appropriate managers. We look forward to welcoming you back on your next visit to the northern Virginia/DC area. Thank you for choosing our hotel, and it would be a pleasure of ours to exceed your expectations in the future.

Warm Regards,

Greg Langweg
General Manager
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Oxford, United Kingdom
Top Contributor
311 reviews 311 reviews
106 hotel reviews
Reviews in 165 cities Reviews in 165 cities
146 helpful votes 146 helpful votes
3 of 5 stars Reviewed March 23, 2013

As a diamond member, I am used to being treated well at any of the Hilton chain, so I was very surprised at the brusque welcome given to me, by what turned out to be the duty manager.

The hotel itself was pretty well what you would expect, particularly for an airport one, although I did find it somewhat difficult to find at first.

Breakfast OK

Room Tip: Avoid the duty manager at check in!
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, March 27, 2013
Dear kmcottrell,

I offer my deepest apologies for any customer service issue you encountered at our property. We will discuss your review with our team to discuss the concern you brought to our attention in order to provide exceptional service in the future. We hope you return to give us another opportunity. From our whole team we do value your loyalty and hope to see you again upon your next visit to the Dulles area. Feel free to contact me directly at greg.langweg@dulleshilton.com.

Warm Regards,

Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 20, 2013

Really aging hotel withou tthe services that you expect from Hilton. The room was a nice size, but showing its age, especially the carpets, bathroom (shower) and A/C. The bathroom floor was slick marble and very slippery when you get out of the shower.
Other services that premium HHonors members expect are also low-balled. The breakfast benefit is only in the Exec lounge and pretty mediocre. The evening happy hour you actually have to pay for ($5/drink).
This latest visit, the hotel was filled up with high school kids, even on the Exec floor, and just never quietted down.
Stay here occassionally and often pay up to $300+ per night. Went to the Hyatt this time for a meeting. Seemed like a fresher, cleaner, better option.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, March 21, 2013
COtraveller69,

Thank you for taking the time to write a review and give us your feedback. We are happy that you liked the size of the room we were able to accomodate you with. Our team will consider all the suggestions you offered in your review. We are scheduled to go through room renovations in the near future. I do apologize for any disturbances you may have encountered while staying with us. Please contact me directly if you would like to discuss your concerns any further. We do appreciate you choosing our hotel and hope to better serve you again in the future. Our team works very hard to provide you with excellent service and we hope to exceed your expectations upon your next visit.

Kind Regards,

Greg Langweg
General Manager
Greg.Langweg@dulleshilton.com
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Johnstown, Pennsylvania
Top Contributor
96 reviews 96 reviews
25 hotel reviews
Reviews in 44 cities Reviews in 44 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed March 17, 2013

Pros: The rooms were clean and the staff was friendly and willing to help out. The hotel featured a nice lounge area (Drinks Were Pricey, though $5.50 for a bottled beer), pool, and fitness center, along with plenty of parking and a covered loading/unloading area. The hotel was minutes away from the sites of the hockey tournament we were attending.

Cons: The hotel offers a free shuttle to the nearby Air and Space Museum which saves you the cost of parking there, but they forgot to come and pick us up, until we called and reminded them. They charge for wireless internet which is offered at hotels we visited that charge much less per night and when you buy the internet, you can only use it on the one device you buy it on which is bad if you have multiple devices.

Room Tip: Ask for a room by the elevators. The corridors are long and winding so expect to walk to get to your...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, March 19, 2013
jtwned24,

We appreciate your feedback regarding our hotel. Thank you for your great comments regarding our staff and rooms. We do apologize for any incovenience you experienced with our shuttle. I will bring this to the attention to our appropriate managers to ensure this does not happen again. Thank you for choosing our hotel and we look forward to welcoming you back in the future.

Kind Regards,

Greg Langweg
General Manager
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Wolfeboro, New Hampshire
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 16, 2013

With about seven years out of the last twenty spent in hotels, there are a few that I truly look forward to staying in and this is one of them.

The superbly maintained condition of the property belies it's age (early '80's construction?). For ANY property, not just an older one, the condition of this hotel is excellent. Kudos to the maintenance staff for keeping this property always looking fresh.

If you can swing it, get one of the "junior suites". You will not be disappointed. These rooms are quite large and very, very comfortable. These rooms have to be my favorite of all in memory. Superb bedding (at least for my tastes), very nice furniture and one of the biggest flat-screen tvs (46"?) in any room I have ever seen and a Samsung to boot.

The rooms are very quiet. The bathrooms very spacious and richly done. No dated little square tiles here. Great towels.

The lounge is very inviting, comfortable and warmly decorated. A very relaxing atmosphere.

A good workout area and pool. No complaints there.

The breakfast buffet was also very good. A little lackingninnthe fresh fruit department this morning and the orange juice was not as cold as it should have been, but overall, very nicely done in a nice atmosphere.

A staff can make or break a guest experience and the staff here is very well trained and very congenial. Louis and Mario in the restaurant this morning deserve extra credit.

I don't see how anyone could be disappointed with their stay here. I have overnighted here at least a couple of dozen times and have found it enjoyable each and every time.

Room Tip: Most rooms here are very quiet.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review, March 19, 2013
Thank you AbenakiW for the great review!

Our team works hard to provide you with the best customer service and thank you for your great comments about Louis and Mario. I will be sure to share them with the whole team. I will also share with the engineering team your kind comments. We are also scheduling to renovate some of the rooms in the near future. I'm very happy you enjoyed your Executive Lounge experience, and we look forward to having you back to our property soon!

Warm Regards,
Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington Dulles Airport

Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
#5 Family Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington Dulles Airport 3.5*
Number of rooms: 449
Official Description (provided by the hotel):
Experience the Washington D.C. area's newest innovation in hotel guestroom design only at the Hilton Washington Dulles Airport hotel! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests who visit our Dulles, VA hotel and stay in one of 155 Business & Executive accommodations to connect any digital device (computer, game console, DVD, MP3) to a 42" HDTV Plasma. Additionally, these rooms offer ultra-modern marble and granite baths with walk-in rain shower. ... more   less 
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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