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Hilton Washington Dulles Airport: Traveler Reviews

3.5 of 5
13869 Park Center Rd, Herndon, VA 20171
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Hilton Washington Dulles Airport
Ranked #10 of 21 hotels in Herndon
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528 reviews from our community

Traveler rating
    262
    137
    75
    33
    21
See reviews for
Families
63
 
Couples
63
 
Solo
90
 
Business
304
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Mansfield, Texas
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
“Many stays great hotel”
4 of 5 stars Reviewed March 9, 2013

I have stayed here many times. I was disappointed to have a rip in my sheets. Although it was small it was NOTiCable and house keeping was just careless. This is not the standard at this location and I am sure management handled. It is not what goes wrong it is how they correct and the leadership wants to hear from customers. The executive lounge was great as always and we enjoy it often.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockville Centre, New York
Top Contributor
154 reviews 154 reviews
20 hotel reviews
Reviews in 54 cities Reviews in 54 cities
67 helpful votes 67 helpful votes
“Nice rooms, good location, not enough front desk staff”
4 of 5 stars Reviewed March 9, 2013

This hotel is quite close to Dulles airport if you need to be near there. Hotel is clean and busy. The rooms are nice. They should pay attention to cleanliness of grounds and building. Saw litter on walkways and in elevator when we arrived and it was still there 4 hours later. They really need more people on the front desk. Lines were too long.

Room Tip: Get a room inside circle. Outside faces highway and runway.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask TomWall60 about Hilton Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review
March 11, 2013
TomWall60,

Thank you for the review. I'm happy to see that you found our rooms to be nice, and our location from Dulles Airport a convenience. I do apologize for any delay or cleanliness of the grounds. We will discuss your concerns with our team. Thank you for staying with us and we look forward to serving you again.

Kind Regards,

Greg Langweg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia
1 review
1 helpful vote 1 helpful vote
“Improved accommodations”
5 of 5 stars Reviewed March 5, 2013

They have improved room accommodations since my last visit. They must be remodeling rooms as this room now has a granite shower instead of an old tub The staff is always nice. The upgrade from the old CRT to a new flat screen was nice. Unfortunately they still charge $10/day for Internet access so like most frequent travelers these days I used my Verizon service.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask QueFifthElement about Hilton Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
“Great Hotel!!”
5 of 5 stars Reviewed March 3, 2013

The employees at this hotel offer exellent customer service. The shuttle driver, the front desk receptionist and, the bellman all offered excellent service and were very kind!!! The rooms were very CLEAN AND FRESH, the beds were comfortable. I travel and am away from home at least 15 night a month. This is by far the best airport hotel I have ever stayed in. VERY QUIET too no noise from the outside. Thanks Hilton

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask MRZA4 about Hilton Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“The shuttle from airport was useful yet the room was nothing to write home about”
3 of 5 stars Reviewed February 27, 2013

I expected more out of Hilton, but for a father/daughter duo arriving after 1am, it worked fine for us. The bathrooms aren't anything too special, but the beds were good. Did I mention the shuttle? It was nice to have a shuttle at 1am from the airport, though it was the hand of providence shining on us to make that happen.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask bfromm about Hilton Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review
March 1, 2013
bfromm,

Thank you for staying with us during your last visit to the Northern Virginia Area. I appreciate your comments and I am glad to hear that you enjoyed the Hilton bedding. This is truly a standard that Hilton prides itself with. I'm also glad to inform you that we are in the final planning stages for an upcoming renovation of our guestrooms. I hope once this process is completed you will give us the opportunity to experience the new product. Please contact me directly if you have any further questions.

Kind Regards,

Greg Langweg
General Manager
Greg.Langweg@dulleshilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington Dulles Airport

Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Washington Dulles Airport Hotel
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton
Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Region: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Herndon
#5 Business Hotels in Herndon
#9 Family Hotels in Herndon
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Experience the Washington D.C. area's newest innovation in hotel guestroom design only at the Hilton Washington Dulles Airport hotel! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests who visit our Dulles, VA hotel and stay in one of 155 Business & Executive accommodations to connect any digital device (computer, game console, DVD, MP3) to a 42" HDTV Plasma. Additionally, these rooms offer ultra-modern marble and granite baths with walk-in rain shower. ... more   less 
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