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All 21 Herndon hotels

Hilton Washington Dulles Airport: Traveler Reviews

3.5 of 5
13869 Park Center Rd, Herndon, VA 20171
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Hilton Washington Dulles Airport
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78%
Ranked #10 of 21 hotels in Herndon
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532 reviews from our community

Traveler rating
    265
    138
    75
    33
    21
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Families
63
 
Couples
64
 
Solo
91
 
Business
305
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Dallas, TX
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“Night front desk staff were aloof, but restaurant and room was great!”
4 of 5 stars Reviewed January 25, 2013

I was in Dulles for business for a night and decided on the Hilton Dulles location-close but not too close to the airport (IAD). Overall I really enjoyed my stay. I only mention the front desk staff because they were the first part of the hotel that I came in contact with, and it seemed like I was bothering them. Note to any service people-just because someone is wearing a sweatshirt doesn't mean they should be treated like a degenerate. But whatever-I only had to deal with them for 10 minutes max so who cares. I asked for a room away from the elevator, and boy did I get what I asked for, which was great. Room was spotless (I was on executive floor), nicely updated, huge TV, free water bottles, bathroom was what I would want in my own home, so that was a great surprise. Cardinal restaurant was pretty decent hotel food for dinner-crab cakes were average, but truffle risotto was to die for. Onion soup was delicious-hearty and just what the doctor ordered after a yucky day in airports. Very quiet night, no loud road noise, bed was pretty darn comfy. Breakfast was included with my rate at the Ox grille buffet-the food covered everything you could want-eggs, pancakes, french toast, egg whites, sausage meats, muffins, bagels, cereal, fruit, juice. Pretty well stocked. Morning desk staff was wonderful, extremely helpful and accommodating in spite of having a lobby PACKED with people. I would definitely stay here again.

Room Tip: Executive or bed and breakfast rate is worth the extra $. I can recommend 4th floor.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask yankeegirlfriend about Hilton Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review
February 12, 2013
Thank you yankeegirlfriend for your review!

We are very happy that you enjoyed your overall experience with our hotel, and hope you join us again the next time your in the area. First impressions are very important and we will address the concerns that you mentioned. On a positive note I'm very pleased you enjoyed the room quality and Truffle Risotto in the Cardinal Lounge. We look forward to you return!

Kind Regards,

Greg Langweg
General Manager
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Tampa, Florida
1 review
“Inauguration 2013 Visit”
5 of 5 stars Reviewed January 24, 2013

With the weather being unpredictable in January, we made last minute reservations online. The hotel staff was very informative, friendly, and accommodating. As an HHonors member, we received free interenet and use of the executive lounge. Rooms were spacious and very clean. Dining onsite at the Old Ox Grille and The Cardinal Lounge was warm and filling. Amy Z. at the Cardinal Lounge was an EXCEPTIONAL hostess (enthusiastic, energetic, and friendly); my daughter and I enjoyed our conversations with her. What an Inauguration experience!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Stephanie K about Hilton Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
112 reviews 112 reviews
46 hotel reviews
Reviews in 37 cities Reviews in 37 cities
26 helpful votes 26 helpful votes
“Good Choice Near Dulles”
4 of 5 stars Reviewed January 22, 2013

This was our first visit to this hotel. We were there, compliments of United Airlines, because of a connection problem; however we given full Hilton Honors Gold elite perks, including upgrade to a wonderful, very large room, free internet and lounge access, with complimentary buffet. We were quite pleased with hotel and will be happy to stay there again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask travelingdoc42 about Hilton Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Hotel Rooms with use of Executive Lounge”
5 of 5 stars Reviewed January 19, 2013

We had been recently staying at the Westin Dulles close by but decided to try the Hilton after reading reviews--much nicer than the Westin, much less in price plus use of the executive lounge......Hotel rooms have been completely updated with wonderful updated bathrooms with walk-in shower with rain heads, granite etc. Beds/linen were as great as Westin's and make sure to book the rooms where you have use of the executive lounge--service is excellent and the ladies that work it are the BEST!! All hotels should be so lucky to have such sterling employees as Mary, Lynn and Nezanet to take care of their guest.....they are truly the best!!

Room Tip: Stay on the 5th floor as that is the area the executive lounge is located on. They serve breakfast...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask M S about Hilton Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review
January 22, 2013
MS,

Thank you so much for the great review. Our employees take pride in providing excellent service. I will be sure to pass along your kind remarks to them and the whole team. We are happy that you enjoyed the spacious bathroom and executive lounge. We work hard to provide you the best value, customer service, and overall quality in the area. Please join us again on your next visit to the Dulles area.

Sincerely,

Greg Langweg
General Manager
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San Lorenzo, California
1 review
1 helpful vote 1 helpful vote
“Excellent”
5 of 5 stars Reviewed January 12, 2013

Hotel is located about 5 minutes away from the airport. Staff's are very courteous and helpful. A very special kudos to Maryann Navarrete she's the business developmental manager, for helping us getting our rooms at a very competitive price. The ladies on the executive lounge are the best! Mary Pham, Lynn and Nezanet, always smiling very helpful and super nice to people!!! Recommended that you stay at the hotel to feel the very nice hospitality that they have to offer. Keep it up!!!

Room Tip: Even my room is very close to the elevator I hardly hear anyone outside!!!! All rooms are excellent.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask EkortV about Hilton Washington Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, General Manager at Hilton Washington Dulles Airport, responded to this review
January 16, 2013
EkortV,

Thank you so much for your kind review on our employees and the location of the property. We are very pleased that you enjoyed the value offered and executive lounge experience. Our team works hard to provide you and all our guests with the best service in the Dulles area. We appreciate you selecting our hotel and taking the time to write a review. Please join us again on your next visit!

Kind Regards,

Greg Langweg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Washington Dulles Airport

Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Washington Dulles Airport Hotel
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton
Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Region: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Herndon
#5 Business Hotels in Herndon
#10 Family Hotels in Herndon
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Experience the Washington D.C. area's newest innovation in hotel guestroom design only at the Hilton Washington Dulles Airport hotel! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests who visit our Dulles, VA hotel and stay in one of 155 Business & Executive accommodations to connect any digital device (computer, game console, DVD, MP3) to a 42" HDTV Plasma. Additionally, these rooms offer ultra-modern marble and granite baths with walk-in rain shower. ... more   less 
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