This review addresses only the wheelchair access aspects of this hotel. For general comments, read other peoples’ reviews!
This hotel offers a wheelchair accessible airport shuttle bus. But only one of their shuttles is accessible so it has to be booked. On the night I stayed here, the accessible shuttle was "in the shop" and unavailable which is frustrating in the extreme. Perhaps having two accessible shuttles would be a good idea? The hotel staff was very apologetic, and booked a taxi for the morning which the hotel paid for. The manager made a point of meeting me to personally apologize.
There is a flat entrance to the hotel with automatic doors. There is level access throughout the lobby, bar and restaurant area.
I stayed in a two double bed room with tub (kudos to Hilton website that allows you to select a room to this level of detail). Room was on ground floor, a bit of a haul to get there from the lobby over thick carpet and a short ramp. The room is large and spacious, not over crammed with furniture. There is enough room between the beds to fit a wheelchair comfortably, access to either bed is no problem. The work desk is a little low and I was unable to wheel under it. The desk lamp has two easily accessed electric sockets. No wired internet that I could find, but the wifi worked well.
It took me a while to find the closet - unusually it is located in the bathroom. Closet has a bar at a comfortable height for hanging shirts etc. There are three light switches between the beds that allow you to turn off certain room lights from the bed. Experiment to find what which ones!
The bed is at a reasonable height for transfer, a little high but not as bad as many places.
Air conditioning unit has an easily accessed wall mounted temperature control (old style analog slider) but the on/off control is high on the wall and blocked by the armchair. If you want to turn it off you are out of luck.
The bathroom is large with plenty of turn space. Ample knee room under sink. Large mirror gives a decent view, but it is not angled so you won’t be able to see yourself completely. Toilet is easily accessible for transfer. Grab rails well positioned. The towels are stored on a shelf above the bath tub that is totally inaccessible from a wheelchair. The tub is easy to access but the grab rails are badly positioned and too high to assist in a transfer. They are fine for ambulant disabled. Once in the tub, the water controls are easy to reach. However, the hand held shower rose is mounted on a rail but even at its lowest point is too high for a wheelie to reach. There is no temperature cut-off so you need to be careful when adjusting the temperature to avoid scalding de-sensitized areas of your body.
Overall, the room is a bit tired and in need of a refurb. It's acceptable, but the recently redone rooms in the Marriott are nicer. But the Marriott only offers king size beds in the handicapped rooms which makes it useless if you are travelling with young kids. I would use the Hilton again if the price was right, or I needed to have two beds in the room.
- Official Description (provided by the hotel):
- Experience the Washington D.C. area's newest innovation in hotel guestroom design only at the Hilton Washington Dulles Airport hotel! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests who visit our Dulles, VA hotel and stay in one of 155 Business & Executive accommodations to connect any digital device (computer, game console, DVD, MP3) to a 42" HDTV Plasma. Additionally, these rooms offer ultra-modern marble and granite baths with walk-in rain shower. ... more less
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- Also Known As:
- Hilton Washington Dulles Airport Hotel Herndon
- Hilton Hotel Herndon
- Hilton Herndon
- Herndon Hilton