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“Great support and service” 5 of 5 stars
Review of Hilton Washington Dulles Airport

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Hilton Washington Dulles Airport
3.5 of 5 Motel   |   13869 Park Center Rd, Herndon, VA 20171   |  
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2X HHonors Points
Ranked #5 of 20 Hotels in Herndon
Certificate of Excellence
Indianapolis, Indiana
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great support and service”
5 of 5 stars Reviewed November 8, 2012

Recently a colleague was retiring, they pulled together a small gathering that was short notice.
Our stays there have always been good, with a staff that bends over backwards. Certainly appreciated were the management and staff, and many thanks to Ms. Salazar.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, Guest Relations Manager at Hilton Washington Dulles Airport, responded to this review, November 12, 2012
Dear John R,

Thank you for the kind words about Ms. Salazar. I will personally pass this along to her. We appreciate your long standing loyalty to our hotel and look forward to you visiting with us again. Our team is very proud that we could accomodate and provide you with a good experience for your retiring colleague.

Warmest Regards,

William Matthews
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,139 reviews from our community

Traveler rating
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    319
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    59
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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Miramar, Florida
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 8, 2012

This is an excellent hotel from which to stage a business trip. Hotel staff makes the visit a pleasure and makes the stay as pleasant as possible. Always helpful, the staff is cordial, helpful and fully engaged to extend every hospitality possible.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glendale, Arizona
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 8, 2012

I have stayed at this Hilton property many times and have found the hotel to be very accommodating to the frequently business traveler. The hotel is conveniently located acrross the highway from the Dulles Airport and the hotel provides free shuttle service. This hotel's staff always provides excellent service to the hotel occupants, especially Lynne in the Hilton Honors Lounge. Another very helpful person is Joanne Salazar, Asst Sales Director, whom provide us with some last minute assistance settin up a retirement send-off for a friend and co-worker.

Room Tip: Ask for a room on 5th floor and on the east side of the property.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 5, 2012 via mobile

I have stayed at four seasons at exorbitant price. I have stayed at Omni for outrageous price, even Marriott which is my favorite hotel cannot compare to the experience I had at Hilton. Hotel was clean and spacious; food was delicious and reasonably priced, and parking was plentiful with no hassle.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

As a true road warrior I was elated to have made my way across country to the Hilton Washington Dulles Airport location 2 weeks ago. The front desk, concierge, housekeeping and maintenance staff completely exceeded my expectations with their above and beyond customer service and professionalism. My room was clean, comfortable and with the large flat screen tv mounted on the wall, there was plenty of desk space for my lap top and portable printer. I enjoyed returning to my room after a long day of meetings and would like to commend everyone at the Hilton Washington Dulles Airport for taking such good care of me. Thank you! Michele J.

Room Tip: My room overlooked parking lot and was very quiet.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 1, 2012

From the time we walked in, everyone had a bad attitude at the front desk. Not a friendly hotel at all. No hot water in the room and bathroom was not that clean at all. I had to ask for someone to come and clean it because there were dirty footprints on the tile and black hairs in the tub. Would not stay again.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DullesCustServMgr, Guest Relations Manager at Hilton Washington Dulles Airport, responded to this review, November 7, 2012
Dear Li G,

We do apologize for any lapses in customer service, egineering, or cleanliness. Our team takes your comments very serious and we will address them with the appropriate team members. We strive to provide the best service in the area and hope you will give us another chance to redeem your stay on your next visit to the area.

Kind Regards,

William Matthews
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
burlington, nj
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 1, 2012

We were to have an event there that include Gay and Bi sexual members attending. We had a written contract and a deposit and the managers of the hotel called to cancel within 2 weeks of the event saying "they didn't want this kind of an event" at their hotel! We now are having to get an attorney for these shameless actions. Do NOT do any kind of catering or business with them.

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Washington Dulles Airport

Address: 13869 Park Center Rd, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Herndon
#4 Family Hotel in Herndon
#6 Business Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington Dulles Airport 3.5*
Number of rooms: 449
Official Description (provided by the hotel):
The Hilton Washington Dulles Airport hotel is conveniently located only three miles from the Washington Dulles (IAD) terminal and 30 minutes from Washington DC. This Herndon, VA hotel is an ideal choice for a business trip in Washington DC, given our proximity to local business centers, corporations and government offices. Explore the surrounding area via the complimentary local shuttle service and discover the historic town of Herndon and nearby Reston, VA. Many popular Washington DC attractions are also easily accessible, including the White House and Capitol Building. Our tastefully appointed accommodations are contemporary, comfortable, and designed for one purpose, your comfort! The Hilton Serenity Collection™ is featured throughout each 400 square foot guestroom, allowing you to rejuvenate yourself with our Serenity Bed featuring the internationally-acclaimed Suite Dreams™ mattresses, Down Duvet and Down Pillows & luxurious bath amenities. Experience the new standard of guestrooms only at the Hilton! With the introduction of its cutting edge Guestlink System, the Hilton has redefined the ultimate viewing experience, allowing guests to get connected in HDTV by upgrading to Business Class Accommodations. ... more   less 
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Also Known As:
Hilton Washington Dulles Airport Hotel Herndon
Hilton Hotel Herndon
Hilton Herndon
Herndon Hilton

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